Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
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I phoned the store in Manchester, right opposite Manchester United Football Stadium, on to discuss purchasing a king size firm mattress. I spoke to a lovely guy by the name of Marcus. Thank you so... Voir plus
Made to feel very welcome. Staff were excellent, very helpful and explained everything in great detail. Very pleased with the service we received.
The guys in store helped out a lot. Not pestering us as soon as we walked in. That's what made us go back in. Helpful and give us more options than what they had on display. The communication after o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Manchester White City596
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, Royaume-Uni
- 1618770581
4,7
Excellent
620 avis
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The Benson's Beds team are really…professional and helpful.
The Benson's Beds team are really helpful knowledgeable about their products. The smooth transition from buying my bed to delivery was easy and faultless. Delivery team were on time, friendly and respectful of my property. They carried my mattress up two flights of stairs and even unwrapped it, placing it carefully on the bedframe whilst discarding any waste wrapping. Highly recommend this compan. Will definitely buy from them again! Thank you!
11 août 2025
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We're happy to hear that you found our team helpful and knowledgeable. It's great to know that the purchase and delivery process was easy, and that our delivery team was punctual and respectful. Thank you for recommending us; we appreciate your feedback, Megan at Customer Care
The sales assistant was extremely…
The sales assistant was extremely helpful and knowledgeable! (Giddien)
10 août 2025
Réponse de Bensons For Beds - Manchester White City596
We're happy to hear that the sales assistant's knowledge and assistance were helpful to you. Thank you for sharing your positive experience with us! Take care,
Megan at Customer Care
The gentleman who was deeling with our…
The gentleman who was deeling with our needs was very helpful
In showing us different types and firmness
12 août 2025
Réponse de Bensons For Beds - Manchester White City596
Thank you so much for your kind words! Our team prides ourselves on providing top-notch service and knowledge to help find the perfect fit for our customers. It was our pleasure to assist you in finding the right mattress for your needs. Come back anytime! Megan at Customer Care🌟
Great, thorough and speedy service
Michael was an excellent sales person. He realised that we knew what we wanted and didn’t want to faff about trying loads of stuff so he didn’t push for us to try different mattresses. We left the store to try mattresses at another shop down the road but came back as the one we came to look at was the best for us and Michael took us through the application processes thoroughly and speedily!
9 août 2025
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
Thank you for the positive review! We are thrilled to hear that Michael was able to provide an efficient and personalized shopping experience for you. We appreciate your feedback and look forward to helping you find the perfect mattress. See you soon, Megan at Customer Care
Réponse de Bensons For Beds - Manchester White City596
Thank you so much for your kind words! We're thrilled to hear that our service exceeded your expectations. It's our goal to provide the best experience for our customers. We truly appreciate your support!
Réponse de Bensons For Beds - Manchester White City596
Thank you for your kind words! Our team always strives to provide exceptional service and pay attention to every detail. We appreciate your support and look forward to seeing you again soon, Megan at Customer Care
Good Mattresses
Good Customer Service, Good Product and happy with advice.
27 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
Thank you for the positive review! We strive to provide excellent customer service and high quality products. We're glad that our advice was helpful to you. Thank you for choosing us, Megan at Customer Care
COME HERE IF YOU WANT TO GET SCAMMED
Bad customer service and £1000 mattresses has holes and dipping in 3 cm after 3 months of use.
They have a 3cm tolerance which is ridiculous and won’t even consider your claim and won’t accept any independent inspection.
Staff are not knowledgeable at all, they LIED!!
Colour of bed frame coming different to what the staff mentioned in store and they don’t take any accountability for it.
Please save yourself some time and money and don’t give a single penny to this ruthless company.
Edit: they replied to this message saying they sent me a message but its a LIE!!!! I haven’t received nothing, proven this company is a professional liar.
24 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We're sorry to hear about the issues with your mattress and the bed frame's colour. We have requested further information, please respond back to us with this information so we can assist you further.
Thank you for your feedback,
Megan at Bensons for Beds Customer Care.
The guy was very helpful and…
The guy was very helpful and understanding and not pushy which is always a good thing
30 juin 2025
Réponse de Bensons For Beds - Manchester White City596
Thank you for your feedback! We're delighted to hear that our team provided helpful and understanding service without being pushy. Customer satisfaction is our top priority. We appreciate your business and hope to see you again in the future, Megan at Customer Care
Furniture purchase
We went into the White City store just for some inspiration for furniture for our guest room, but ended it up making the purchase there and then.
This was mainly down to the fabulous salesperson Gideon. He didn't push or pressure us. He knew exactly when to approach and when to leave us, but when we did have questions, he had all the answers. He is a real asset to the company
27 juin 2025
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We appreciate you sharing your experience at our White City store. We're happy to hear that you found inspiration and made a purchase. It's great to know that our salesperson made your visit so positive with their helpful and attentive approach. Take care, Megan at Customer Care
Shop very helpful and informative- we…
Shop very helpful and informative- we bought a motorised ottoman - they are all basically the same wherever you get them from and bensons were the cheapest.
Delivery guys were great - very helpful and put the mattress onto the base when done.
26 juin 2025
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We're happy to hear that you found our shop helpful and informative and that we offered the best price for your motorized ottoman. We're also glad the delivery team was so helpful in setting up your new mattress base. Thanks for your review! Take care, Megan at Customer Care
Réponse de Bensons For Beds - Manchester White City596
We're happy to hear that you found our beds and mattresses to be comfortable. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care
Very helpful video call via website
We dialled into a video call with Lee through the website as we were unhappy with the original mattress we bought from Bensons for Beds, and wanted to use the 40 night comfort guarantee. After we explained the issues with the first purchase, he took his time to show us different options around the shop, sitting on them to demonstrate firmness and showing cross-sections to explain the materials and structure. He was incredibly informative and patient, and helped us process the exchange all over the phone. Couldn't be happier with our experience!
11 juin 2025
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We're happy to hear that you had such a positive experience using our 40-night comfort guarantee. It's great to know the team member was so helpful in guiding you through the options and explaining the details. Thank you for sharing your feedback, Megan at Customer Care
Arveen was lovely and listened to our…
Arveen was lovely and listened to our needs. Explained mattresses in detail and directed us to ones in our budget. Was an easy experience which resulted in a purchase.
15 juin 2025
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We're happy to hear that you had such a positive experience. It's great to know that our team member listened to your needs and helped you find the perfect mattress within your budget. Thank you for your purchase, Megan at Customer Care
Samilah was so helpful with helping us…
Samilah was so helpful with helping us decide the perfect bed for our first home. She was patient and took the time out to properly explain every feature properly. Thank you
14 juin 2025
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We're happy to hear that you had such a positive experience. It's wonderful to know that our team member was helpful and thorough in assisting you with your important decision for your first home. Thank you for choosing us, Megan at Customer Care
Fantastic service provided from start…
Fantastic service provided from start to finish. Any queries and concerns answered by consultant Arveen and her manager. Arveen was very attentive and understanding of our needs we purchased 2 beds. Cannot fault the service
10 juin 2025
Réponse de Bensons For Beds - Manchester White City596
We're happy to hear that you received fantastic service and that your needs were met when purchasing your beds. We appreciate your positive feedback regarding the attentiveness and understanding provided.
Take care, Megan at Customer Care
Snowy owls.
We thought Shamila was very thorough and she knew her stuff. Have bought previously from Bensons and their after sales was very good too.
4 juin 2025
Réponse de Bensons For Beds - Manchester White City596
We're happy to hear that you found the service thorough and helpful Janet. It's great to know our after-sales service met your expectations. Thank you for your positive feedback, Megan at Customer Care
The staff was very polite and very…getting a new mattress
The staff was very polite and very helpful, when i visited the shop and was willing to help in any way. Definitely a shop to go to again
2 juin 2025
Réponse de Bensons For Beds - Manchester White City596
We appreciate your kind words! We are so glad to hear that our staff was polite and helpful during your visit. We look forward to seeing you again in the future Leigh. Thank you, Megan at Customer Care
Excellant service ,staff very helpfull
1 juin 2025
Réponse de Bensons For Beds - Manchester White City596
We appreciate your kind words! Our team is happy to hear that you found our service and staff helpful. Thank you, Megan at Customer Care
Ottoman Bed-frame and Mattress Purchase
We went looking for a new bed + mattress. Our contact member of staff was Arveen, who did a fantastic job advising us on the different frames and properties, and the options available to us in regards to sizing, colour, etc.
It was a lovely, structured experience. Once we picked out our dream frame Arveen then brought us to test out different mattresses, pillows and helped us to work out what would be right for us and within our estimated budget.
Finally, we were pleasantly surprised with a refurbed Hypnos mattress that came recommended by Arveen, based on the space available in our new house, saving us thousands of pounds and also taking into account getting the new bed and mattress into the house and arranging transport/assembly.
22 mai 2025
Réponse de Bensons For Beds - Manchester White City596
We're happy to hear that you had a lovely and structured experience while choosing your new bed and mattress. We appreciate your positive feedback regarding the advice you received on frames, properties, and options. It's great to know that the recommendations for the mattress, pillows, and transport/assembly met your needs and budget.
Thank you so much for choosing us, Megan at Customer Care
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