Bensons For Beds - New Malden135 Avis 

Good showroom with ample selection of products on show, competent sale consultant, easy process

We were served by Anil, who was both patient and very knowledgeable. He listened to our needs and took time and effort to show us the different options. Walked out satisfied.
Experience slightly tarnished by the Assistant Manager - talked over Anil, and gestured that we had taken too much time, pulling Anil away as we were saying our goodbyes, have just bought a new mattress. Not very professional. Not good to undermine your staff in front of customers - Someone Senior, please have a word.
Gave Five Stars, because Anil fully deserves to be scored full points.

Very friendly and 5 star proffessional customer servives approach

Very knowledgeable and helpful sales man.

The salesman was absolutely great Anil. He went about and beyond to help us. If everyone is like that at Bensons you won’t go wrong.

17-11-2023
Around 14:20
I was at their New Malden store. They don’t have any staff at all.
I went upstairs, I had questions to ask in order to buy a bed but not a single person came up to help.
There were other customers too.

Returning customer. Good service before and again today.

Really helpful staff - hands up to staff member Anil at New Malden branch, who listened, found what we asked for given orthopaedic requirement, facilitated us and was patient given additional customer disability needs, plus - a good selection of beds to try. Yet to take final delivery shortly but top marks on sales assistance.

The gentleman who assisted me was very polite and

Well, they have a wide range of options to choose from and on my visit, the manager Simon was very helpful. He has very good knowledge of what I look for and very much appreciated with his professional service.

Thank you

Excellent service, informative, efficient. Knowledgable. Answered all queries with understanding and patience, very polite and friendly

Sanil and his colleague Monica were helpful, welcoming and efficient - what more do you need? Well, a good price of course, and that was excellent.

Monika was very helpful and polite. Showed us plenty of beds and assessed what bed we required for the soft medium and firm and spent time with us.

We thought the carpet in the store could do with a shampoo many marks understandably it has a lot of traffic. The lighting at the front by the entrance was poor especially now we have shorter daylight.

Thank you

The gentleman in the sales assistance in New Malden store was very helpful, friendly and knowledgeable.
I was in a hurry and he was very helpful

staff is nice and helpful

I looked at what I wanted and it was just out of price range so I went to a competitor next door where I didn’t like what they had to offer. I went back to the Bensons shop to take photo to wait for any price drop or sale and Anil the assistant asked if I’d like him to track which I agreed. He asked my price range and I told him - as we were going through he was able to bring it up under my price range so I was able to purchase no pressure.

I found Anil to be super helpful and what I liked was the information but no pressure approach he even understood why I wanted to go to a competitor next door.

Looking forward now to getting my bed but the shop experience was excellent thanks.