We were very impressed by the young salesman in store when we visited. He was very knowledgeable about the products, but at the same time we did not feel pressurised to buy.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4a Northwich Retail Park, CW9 5LY Cheshire, Cheshire, GB
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Lisez les avis des autres
The Manageress at Northwich (Sarah) was wonderful sales assistant. Kind, patient and clearly explained each bed. Followed by the step by step o% loan purchasing. Received helpful free bedding items i... Voir plus
L'entreprise a répondu
Visited Benson Northwich on the off chance that they may have a signal mattress I could purchase & take home instantly, which they did which was a huge relief as I was struggling to find a supplier. B... Voir plus
L'entreprise a répondu
My in-store experience was excellent, and the staff were very helpful. It's critical to try a mattress before you buy in my opinion and Benson's is one of the few places you can that.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Northwich600
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4a Northwich Retail Park, CW9 5LY, Cheshire, Cheshire, Royaume-Uni
- 1606352657
4,6
Excellent
324 avis
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Réponse de Bensons For Beds - Northwich600
We're so pleased your service was easy and friendly. Thank you!
Team Bensons
Well organised good all round service…
Well organised good all round service Good communication.very informative on products
11 juin 2026
Réponse de Bensons For Beds - Northwich600
We're so pleased you found our service well-organised and informative. Thank you for your kind feedback!
Team Bensons
Lady helping us was very helpful and…
Lady helping us was very helpful and thorough. Some challenges with the systems you use which if improved will help your people immensely
2 juin 2026
Réponse de Bensons For Beds - Northwich600
Thank you for your feedback — We are really pleased to hear our colleague was so helpful and thorough during your visit.
We appreciate your comments regarding our systems and will be sure to pass this feedback on to the relevant team, as improvements here can make a big difference.
Very helpful and informative staff
Very helpful and informative staff. Straightforward ordering process
31 mai 2026
Réponse de Bensons For Beds - Northwich600
We're so pleased our staff was helpful and our ordering process was straightforward. Thank you for your kind feedback!
Team Bensons
Excellent service
Excellent service , very helpful , bed delivered and set up, will definitely be using them again
Lady in store at Northwich , very helpful and delivery guys also were excellent
29 mai 2026
Avis spontané
Réponse de Bensons For Beds - Northwich600
We're so pleased you received excellent service and found our team very helpful. We're glad your bed was delivered and set up perfectly. Thank you for your kind feedback!
Team Bensons
The staff were very helpful and patient.
25 mai 2026
Réponse de Bensons For Beds - Northwich600
We're so pleased you found our team helpful and patient. We appreciate your feedback!
Team Bensons
They where very helpful in the shop
They where very helpful in the shop, and went through all the options when buying the bed.
16 mai 2026
Réponse de Bensons For Beds - Northwich600
We're so glad our team provided helpful assistance and guided you through all the options!
Team Bensons
Great Experience
Fantastic service from instore advice to delivery the service was second to none. The staff were friendly and helpful.
Overall a great customer experience
20 mai 2026
Avis spontané
Réponse de Bensons For Beds - Northwich600
We are so pleased to hear you received fantastic service and had a great customer experience. Thank you for your kind words!
Team Bensons - Jess
Bought a mattress from the store in…
Bought a mattress from the store in Northwich and the customer service is great! Brandon was good and he let us test out all the mattresses and was helpful in us choosing the right mattress for us. The mattress is great for us and wasn’t too costly! Love it after months of horrible nights of sleep can finally be well rested
18 mai 2026
Réponse de Bensons For Beds - Northwich600
We're so glad to hear about your positive experience at our Northwich store! It's wonderful that our team helped you find the perfect mattress and that you're now enjoying restful nights. Thank you for sharing your feedback!
Team Bensons - Jess
We visited the Northwich store
We visited the Northwich store. Sarah was lovely and helped us to work out exactly what type of mattress we needed. She gave us plenty of time to try all options out - very helpful! Just waiting for our new bed to be delivered now.
10 mai 2026
Réponse de Bensons For Beds - Northwich600
We're delighted to hear about your positive experience at our store! It's wonderful that our colleague provided such helpful guidance, giving you ample time to find the perfect mattress. We hope you enjoy your new bed!
Team Bensons - Jess
Quick friendly service
Quick friendly service , good value.
Delivered on time .
Chest of drawers wasn’t easy to assemble.
10 mai 2026
Réponse de Bensons For Beds - Northwich600
We're happy to hear that you found our service quick and friendly and appreciated the value and timely delivery. We'll review the chest of drawers assembly.
Team Bensons
Part 2 : Lack of accountability. Missing items and poor service—disappointing post-delivery experience.
Part 2 : Impressively, they have failed to delivery the missing item on the second attempt. The call centre team continues to demonstrate poor customer care, remaining completely unbothered and unhelpful.
Once again, I find myself chasing this business for a resolution after spending over 3k. CS reps refuse to provide any support at all if they have to deviate from their process or script.
At this point, I would actively and loudly discourage anyone from utilising this company, as they are cowboys.
1 mai 2026
Avis spontané
Réponse de Bensons For Beds - Northwich600
We regret to hear about the missing TV and the unsatisfactory customer care you experienced. We appreciate you bringing this to our attention. We'll investigate the delivery issue and address the concerns about our support team's handling of your case.
Team Bensons
Excellent service
We purchased a King Divan today from Bensons for Beds in Northwich, Cheshire. The Sales Assistant was Lewis who was friendly, professional, and very helpful with our selection. If we need an additional bed in the future, we would not hesitate in visiting the store again.
15 avril 2026
Avis spontané
Réponse de Bensons For Beds - Northwich600
Really appreciate your feedback! It’s great to hear Lewis made your experience such a positive one — we’ll be sure to pass this on to him.
Hope to see you again in the future,
Megan | Customer Care Specialist🌟
Brilliant service ……
Young man who helped us was amazing … knew everything about your stock, price, and where it was. Excellent service.
10 avril 2026
Réponse de Bensons For Beds - Northwich600
We're happy to hear that the young man who assisted you provided such excellent service! We appreciate you acknowledging his knowledge of our stock and pricing. Thanks!
Team Bensons
Great bed but slow delivery
The bed is amazing but we had to wait a long time for delivery. We ordered in December and delivered in April. The guys who built it were great and they did it within an hour but they did rip the wallpaper behind the headboard and never said anything. I didn’t notice until they had left.
10 avril 2026
Réponse de Bensons For Beds - Northwich600
Thank you for your feedback, and please accept our apologies for the long delivery time. We’re delighted to hear that you love the bed and that our delivery team worked efficiently, but we’re very sorry to learn about the damage caused to your wallpaper, which should have been reported at the time. Your comments have been shared with the relevant teams so we can improve both our delivery communication and care during installation,
Megan | Customer Care Specialist
Perfect service all round
Our 2 delivery driver's were very friendly and helpful leaving no mess after they had finished.
Great service from sales person to the delivery.
Thank you 😊
2 avril 2026
Réponse de Bensons For Beds - Northwich600
Lovely feedback! Friendly drivers, no mess, and great service from start to finish — just how it should be!
Thanks again for your support—it means a lot!
Megan | Customer Care Specialist✨
Excellent experience
Everything very good, from the helpful staff in store, the ease of using the online service to change the delivery slot, and the delivery crew themselves.
All communication was excellent, and as described at the point of ordering. We were kept updated on the delivery day, and I enjoyed tracking the vehicle around Cheshire!
1 avril 2026
Réponse de Bensons For Beds - Northwich600
We appreciate your fantastic feedback! It's great to hear that you found our staff helpful, our online service easy to use, and our delivery team efficient. We're glad you were kept well-informed and enjoyed tracking your delivery.
The delivery was in the allotted time…
The delivery was in the allotted time slot. The delivery men were polite, chatty and very careful when bringing the bed upstairs. The bed was wrapped up and protected very well. Faultless.
Only gripe is £50 for removal of old bed was a bit steep. Sorted that myself
23 mars 2026
Réponse de Bensons For Beds - Northwich600
Thank you! Great to hear your delivery arrived right on time and that the team were polite, chatty, and careful with your new bed. We’re glad everything was well protected. We appreciate the feedback about the removal cost too — and we’re delighted you’re happy overall!
Your satisfaction means the world to us,
Megan at Customer Care💜
Réponse de Bensons For Beds - Northwich600
Thank you for leaving us 5 stars! We’re so glad to hear you received excellent service both in‑store and during delivery 😊
Sleep well,
Megan at Customer Care🛏️✨
Brilliant service at Northwich
We had brilliant service from start to finish, with great advice and recommendations from the assistant manager, helping us to buy exactly what we needed.
27 février 2026
Réponse de Bensons For Beds - Northwich600
Thank you so much for your wonderful feedback! I’m delighted to hear you received brilliant service from start to finish, and that our assistant manager was able to give you such helpful advice and recommendations. It’s great to know you found exactly what you needed!
Sleep well,
Megan at Customer Care
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