Bensons For Beds - Northwich600 Avis 

Very good service. Delivered at time specified. Bed quickly put where required and assembled quickly and efficiently. All packaging taken away.

The lady in the Northwich shop went out of her way to be helpful.

The whole process was informative, efficient, timely and customer friendly. We knew exactly how choosing, ordering the the delivery the delivery was going to be handled. Our bed was delivered and installed within the timescale and nothing was too much trouble to the the sales staff and delivery team.

CONS
1 Too light mattress sold with electric ottoman divan would have rendered the bed inoperable and UNSAFE.
2 Initial bed wiring was incorrect and bed needed dismantling to correct.
3 On one occasion store staff overstretched and not able to deliver attentive service.
4 There was no label on the display bed to highlight that the mattress required needed to be a minimum weight of 35kg
5 This was not flagged up at the point of sale which indicates inadequate staff training
6 The computer system did not red flag this incompatible pairing at the point of purchase.
7 We were left for nearly three weeks with an ottoman bed in the open position while the mattress was changed

PROS
1 All store and delivery staff were polite and willing to give good service.
2 Initial delivery driver flagged up incorrectly weighted mattress.
3 Store arranged mattress swap at no extra cost for more expensive product
4 Second delivery staff rectified wiring error and left us with fully working and comfortable product.

There were serious failures in this sale which have ultimately been satisfactorily resolved.
Head office need to examine staff training and fail safe systems in the sale of electric ottoman beds.

The company was very nice and helpful with our choice of mattress and with quick delivery. Only the delivery guy argued with me over the directions to our property which wasn't very nice and spoiled the whole experience.

From buying the bed to delivery was excellent what made the purchase were the delivery men very helpful and friendly had the bed 3 nights and slept each night so very pleased all round.

excellent, attentive advice. nothing was too much trouble

Great service from start to finish. From the experience in store, to getting the mattress onto the bed, it was a faultless process. The lady in the store, Francesca, so very lovely, helpful and knowledgeable and helped us pick the right mattress for us. Delivery date was within a couple of weeks and the delivery process ran smoothly. 10 out of 10 for service :-)

The Manageress at Northwich (Sarah) was wonderful sales assistant. Kind, patient and clearly explained each bed. Followed by the step by step o% loan purchasing. Received helpful free bedding items in the deal- during the "Black Friday sale".

Excellent service from walking into the store to the delivery and build. I would highly recommend.

The person who delt with us was very prroffesional nothing was to much trouble she was the shop.manager in Northwich

28th December I went into Bensons in Northwich and spoke to Francesca, she was friendly, very knowledgeable and helpful and I purchased a bed with the minimum of stress!!

We have always used Bensons for beds
Never had a problem and the staff are so good the young man that seved us at the Northwich branch was so lovely he helped so much

Francesca was really professional and was able to assist me quickly with the best options of costs and quality.

The store had a great choice of beds and the assistant was very helpful and friendly. She was on her own but she didn't rush us . She did a great job thank you

After a very good purchasing experience with the Sales Team at Bensons sons in Northwich, I have since had my bed frame and mattress delivered and assembled. Communication was excellent throughout the process and the gentlemen clearly knew what was needed. Shoe covers were worn to protect flooring and they were very quick and did an excellent job. Really impressed with my whole experience with Bensons Beds. Well done and a big Thank You to the whole Team.

Sarah was very helpful and gave us advice and took us to the beds for us to try them in accordance with the type of matress we were looking for. Have bought from here before and always good quality and great service

The staff was very knowledgeable, and she treated us efficiently.

Fantastic customer service from a friendly and knowledgeable staff member. We got exactly what we needed at a fair price.

I actually found the individual quite rude with very little flexibility to discuss what I needed. I had already purchased a mattress but discovered it made my bed too high for my medical condition and needed a lower bed frame. The gentleman told me there was only one that would be suitable and it cost another £850 on top of the £990 I had already spent. I'm a pensioner and it ended up being so expensive. Also, I have to arrange the removal of the bedframe myself otherwise delivery would be delayed for nearly 3 weeks. It's a real shame as the lady I dealt with previously was so helpful.