Bensons For Beds - Nottingham208 Avis 

Worst Experience – Damaged Delivery, No Support, Weeks Long Delay & No Wardrobe in the End and not deserve a single star.
We ordered a wardrobe well in advance (18/10/2025) for our new home, trusting Benson for Beds because of their reputation. Instead, we received one of the worst customer service experiences we’ve ever had.
On 14/11/2025, the wardrobe arrived damaged, mouldy, and completely unusable. We rejected it straight away. What followed was a chain of poor service and lack of accountability.
Customer services told us:
    •    Replacement would take 4–8 weeks
    •    Refund decisions take 10 days
    •    “Nothing can be done until next Wednesday” because it was a Friday
They then told us to visit the Nottingham store. I went the same day around 6:30pm. The store staff were not apologetic, not empathetic, and told us:
    •    “I didn’t deliver it so I can’t do anything.”
    •    The manager was “out of the country”
    •    And to come back “tomorrow” anyway
No one atleast apologized for sending a product with moulds, even if it is a serious health risk for my wife.
We wasted an entire day calling customer services and visiting the store, being passed around with no one taking responsibility.
It took sending an email to the CEO before anyone finally contacted us — and even after that, they still did not actively follow up or provide a proper solution and we have to chase them every day. We were told they were still waiting for a reply from their supplier for almost a week, leaving us with no wardrobe and no timeline.
Eventually, we had no choice but to request a refund.
We received the refund, but no compensation at all, despite everything we went through.
We ended up:
    •    Without a wardrobe for our new home
    •    With wasted time and stress
    •    With no accountability from any department for sending a product with moulds and damaged
    •    And with extremely poor communication throughout
For a large, “reputable” company, this level of service is shocking.
Even small local merchants provide better service than this.
We will not be purchasing anything further from Benson for Beds and don’t recommend for anyone.

From showroom to bed assembly, good service and reasonable prices.

The bed was delivered Monday November 24th to my sister who has learning difficulties.
Both delivery men were absolutely brilliant with my sister.
Thanks for your professional care and support with this delivery.
This is our second bed delivery in a few months.
We had a new bed delivery ordered from Bensons in Nottingham several weeks ago and again brilliant service.
I can only remember the name of one of the delivery men Dominic. Sorry about that but both amazing. Thank you.

Very expert and skilled staff. Excellent service.
I made a purchase not anticipating this, because the case was so convincing and am very happy with the product.. tailored the advice carefully to the client and listened very carefully to my needs. Good assessment tools. Could carefully gauge the mattress to customer needs.

Delivered on time. Very pleasant lads that installed the tv and bed frame.

Great communication from the start. Very helpful in store as well as the delivery men.

The sales lady was helpful, informative and not pushy. This enabled me to make the right decision as to which bed and mattress to order.

Great bed, first class sales advice , excellent delivery service and competitive pricing.

Nice range of quality products

Staff (Alex) exceptionally helpful & patient. Couldn't have asked for better service.

Great customer service my the guy that served me.

Very good salesman, very good skills. Listened to what we wanted and completed the sale . So far happy just waiting for delivery.

First class and professional service start to finish....

Great work. Friendly and knowledgeable. Ray was Fan.
Made it easy for us to buy the perfect mattress

Always had good service, this time bought two beds, mattress and two bedside tables excellent quality
Delivery was exceptional both times

Good, helpful people in the shop and delivery guys were on time and professional. Thanks.

From initial visit to the store recognising the knowledge of sales person to the placing of the order and right through to delivery the experience without doubt exceeded my expectations.
The ability to change delivery dates as many times as required without charge worked perfectly for me having had to work around builders completion dates.
The delivery crew were also 5 star, courteous friendly and helpful. Nothing was too much trouble
Will definitely use bensons again not only on price but on exceptional service
Thank you to all the team in Nottingham

Delivery men kept me informed of how far away they were, they were very quick in putting the bed frame in the bedroom. The service was excellent thank you.

Great service from the team