Visited the Botley Road Oxford store and Kurtis was extremely helpful and knowledgable. He helped us find the right mattress in no time at all. Great service and would highly recommend visiting this s... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 Botley Road Retail Park, Botley Road, OX2 0HA Oxford, Oxfordshire, GB
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Lisez les avis des autres
The sales representatives were very friendly and helped us to find a perfect bed which met our health requirements. I highly recommend castelle in Oxford branch, she is very helpful.
L'entreprise a répondu
Max was the best sales rep I've encountered in a while. I didn't know a lot about what mattress I wanted, but after telling him a little about me, he made a recommendation then talked me through what... Voir plus
L'entreprise a répondu
Excellent customer service in store (Oxford) and delivered on time as expected. Unfortunately when we unpacked a mattress, it had a stain/mark on the side. Not ideal, although it will be covered by a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Oxford680
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Botley Road Retail Park, Botley Road, OX2 0HA, Oxford, Oxfordshire, Royaume-Uni
- 1865202795
4,9
Excellent
301 avis
Demande des avis aux clients
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It was raining and the delivery men put…
It was raining and the delivery men put covers on their shoes. That pleased me particularly because I’m an old man and a widower trying to look after myself and my home independently but with help from my sons.
14 février 2026
Avis spontané
Réponse de Bensons For Beds - Oxford680
We appreciate you sharing your positive experience. We're happy to hear that our delivery team's consideration made a difference, especially given your circumstances. Thank you for your feedback.
Stewart - Bensons Team
A good experience from choosing to delivery.
A good experience from choosing our bed and placing the order right through to the delivery day. Kurtis at the Oxford Botley Road branch was very helpful and friendly and knowledgeable. The two delivery men Nigel and Terry were wonderful very polite helpful and friendly
2 février 2026
Réponse de Bensons For Beds - Oxford680
Thank you so much for your wonderful review Peter! We’re delighted to hear that your experience—from choosing your bed to delivery day—was smooth and enjoyable. Kurtis at our Oxford Botley Road store will be thrilled to hear your kind words. And we’re so glad Nigel and Terry made delivery day just as friendly and helpful. We truly appreciate you taking the time to share your experience,
- Megan at Customer Care💜
Great service
Salesperson, Kurtis in Oxford, was very friendly and helped us choose an appropriate bed and mattress at a good price.
30 janvier 2026
Réponse de Bensons For Beds - Oxford680
We're so glad to hear that our salesperson in Oxford was friendly and helpful in choosing the perfect bed and mattress for you at a great price!
See you next time! Megan at Customer Care 😊
Very helpful and efficient staff
Very helpful and efficient staff. Timely and efficient delivery.
28 janvier 2026
Réponse de Bensons For Beds - Oxford680
We're happy to hear that our staff was helpful and efficient, and that you received timely delivery! We appreciate your positive feedback,
Megan at Customer Care
Excellent Driver & Helper.
Excellent Driver & Helper.
Can’t fault their behaviour. They were respectful of the property and friendly.
Well done guys!
26 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Oxford680
We're so glad to hear that you were pleased with our team's behaviour, respectfulness, and friendliness! We appreciate you sharing your positive experience,
Megan at Customer Care
A pleasant knowledgeable salesperson…
A pleasant knowledgeable salesperson explained everything and played a big part in my purchasing my Mattress
17 janvier 2026
Réponse de Bensons For Beds - Oxford680
We're so glad to hear that our salesperson was knowledgeable and helpful in explaining everything, which assisted you in purchasing your mattress.
Excellent service
Excellent service, friendly, clean, pleasant - easy transaction and very helpful in the shop, to the delivery and assemble team that came - highly recommended
16 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Oxford680
We're happy to hear that you received excellent service from our team! It's great to know that your transaction was easy and that you found everyone helpful. We appreciate your recommendation!
Kurtis and delivery guys in Oxford were fantastic!
Kurtis at the store in Oxford was an absolute gem! He was patient while we chose our mattress, explained things clearly when we asked lots of questions, and followed up with us about the delivery to make sure we were all set. Thank you Kurtis — you are a shining example of excellent customer service. The delivery guys were also fantastic — so quick yet careful. They managed small cottage doorways with ease and kindly even took their shoes off before stepping onto carpet
30 novembre 2025
Réponse de Bensons For Beds - Oxford680
We're so pleased to hear about the wonderful assistance you received in our Oxford store and that our team made your delivery seamless. It's great to know that their care and efficiency were appreciated. Thank you for your feedback!
Great service
Great service, helped us choose the right mattress without doing a hard sell.
3 janvier 2026
Réponse de Bensons For Beds - Oxford680
So happy you found the right mattress stress-free! Thanks for sharing.
Thanks again for your support—it means a lot!
Megan at Customer Care
We had been to store yesterday ordered…
We had been to store yesterday ordered a mattress and bed frame from Bensons Beds. The in-store experience was very good and the staff particularly christelle from
botley, oxford branch was very friendly, patient, and knowledgeable, helping us choose the right options. The ordering process was smooth and clear. Looking forward to delivery.
3 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Oxford680
Thank you for sharing your experience with us ! We’re delighted to hear that Christelle was friendly, patient, and knowledgeable, making your visit to the Botley branch such a positive one. It’s great to know the ordering process was smooth and clear. We look forward to delivering your new bed and mattress soon,
Megan at Customer Care
Personal and friendly customer care and…
Personal and friendly customer care and very knowledgeable about the product which helps to make the right purchase for our needs. Thank you Tylor and Max
3 janvier 2026
Réponse de Bensons For Beds - Oxford680
We appreciate you sharing your experience. We're happy to hear that our team provided personal, friendly, and knowledgeable care, assisting you in making the right purchase.
Megan - Customer Care
Very personal and helpful service
Very personal and helpful service on Boxing Day. Guidance given on appropriate Mattresses. Clear delivery date ,payment details and assembly arrangements all confirmed on the spot in writing
26 décembre 2025
Réponse de Bensons For Beds - Oxford680
We’re delighted to hear you received such personal and helpful service on Boxing Day. It’s great that everything—from mattress guidance to delivery, payment, and assembly—was clearly confirmed for you. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Oxford680
We appreciate your positive feedback regarding our bed and service! We're so happy you had a great experience both in shop and with delivery.
Keaton - Team Bensons
Wonderful Salesperson…
Our experience was made excellent by the wonderful service of the salesperson. She knew her stuff and was very positive and enthusiastic.
13 décembre 2025
Réponse de Bensons For Beds - Oxford680
Thank you for your lovely feedback! We’re so pleased our salesperson made your experience and we hope to welcome you back in the future,
Megan at Customer Care
Good but slow
Wide range of bed and mattress combinations. Only thing stopping them being a 5 star is the potential delivery times of up to 12 weeks (this is worst case), so if you need a bed quickly this may not be the best option for you.
8 décembre 2025
Réponse de Bensons For Beds - Oxford680
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please contact us at https://www.bensonsforbeds.co.uk/contact-us/- Thank you, Stewart - Team Bensons
Been twice this year
Been twice this year. Staff were always friendly, helpful and knowledgeable.
10 décembre 2025
Réponse de Bensons For Beds - Oxford680
Thank you for sharing your experience! We’re delighted to hear that our team has consistently been friendly, helpful, and knowledgeable during your visits. 💜 Thank you for your positive review – Lauryn at Customer Care
Réponse de Bensons For Beds - Oxford680
Thank you Geoffrey! We’re thrilled to hear everything went smoothly for you.
Your feedback means a lot to us — thank you for choosing us,
Megan at Customer Care
Max was easy to work with
Max was easy to work with, great with recommendations and knew his product.
28 novembre 2025
Réponse de Bensons For Beds - Oxford680
We're happy to hear that you found our team member easy to work with and knowledgeable with great recommendations. Thank you for the feedback!
– Thank you, Jess- Team Bensons
Great service
Kurtis was very helpful and knowledgeable, he answered all our questions that we needed to know to make the right decision
3 décembre 2025
Réponse de Bensons For Beds - Oxford680
We're happy to hear that our team member's expertise helped you make an informed decision. We appreciate you taking the time to share your positive experience!
– Thank you, Jess- Team Bensons
Kurtis was excellent in the showroom
Kurtis was excellent in the showroom. Clearly has a deep knowledge of mattress and was able to discuss in detail everything about mattresses. He sold me my last mattress 8 years ago, my newly purchased mattress and I'll be back for my next when needed. Thank you for making the process simple and personable, Kurtis.
27 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Oxford680
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
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