Visited the Botley Road Oxford store and Kurtis was extremely helpful and knowledgable. He helped us find the right mattress in no time at all. Great service and would highly recommend visiting this s... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 Botley Road Retail Park, Botley Road, OX2 0HA Oxford, Oxfordshire, GB
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Lisez les avis des autres
The sales representatives were very friendly and helped us to find a perfect bed which met our health requirements. I highly recommend castelle in Oxford branch, she is very helpful.
L'entreprise a répondu
Max was the best sales rep I've encountered in a while. I didn't know a lot about what mattress I wanted, but after telling him a little about me, he made a recommendation then talked me through what... Voir plus
L'entreprise a répondu
Excellent customer service in store (Oxford) and delivered on time as expected. Unfortunately when we unpacked a mattress, it had a stain/mark on the side. Not ideal, although it will be covered by a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Oxford680
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Botley Road Retail Park, Botley Road, OX2 0HA, Oxford, Oxfordshire, Royaume-Uni
- 1865202795
4,9
Excellent
301 avis
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Good honest advice and good offers
25 novembre 2025
Réponse de Bensons For Beds - Oxford680
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
Outstanding Service from Start to Finish
Overall, my experience was excellent. From the first person I spoke to, right through to the delivery and the advice I received about the build, I genuinely felt like a valued customer. The product itself is great, but what truly makes it stand out are the amazing employees who sell it and deliver it. Fantastic staff all around
28 novembre 2025
Réponse de Bensons For Beds - Oxford680
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
First Class Service
Went into the benson for beds store in Oxford retail park just to try out a king size mattress. Ended up buying a whole super king size Bed!
The service and advice provided by Kurtis was first class.
23 novembre 2025
Réponse de Bensons For Beds - Oxford680
We’re thrilled to hear Kurtis provided first-class service and advice during your visit to our Oxford store! It sounds like you made an amazing upgrade – a super king bed is a fantastic choice for comfort. Thank you for sharing your experience and recommendation! 💜
Thank you for your positive review – Lauryn at Customer Care
Awesome from store to delivery and…
Awesome from store to delivery and install. Very professional advice and expertise.
13 novembre 2025
Réponse de Bensons For Beds - Oxford680
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Excellent service from Cristelle
Excellent service from Cristelle - knowledgeable, witty and not pushy.
2 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Oxford680
We appreciate your positive feedback! We are so glad you found our service knowledgeable and witty. Thank you for sharing your experience,
Megan at Customer Care!
Lloyd in Oxford was informative and…
Lloyd in Oxford was informative and helpful. He sought to understand our needs and explained options available to narrow down our choice. I’d planned to go to another retailer afterwards but was so satisfied here I made a purchase.
1 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Oxford680
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful in understanding your needs and guiding you through the selection process. Thank you for your purchase and your kind words,
Megan
Customer Care Team
Well done Christelle!
The salesperson, Christelle, was well-informed, helpful but not pushy, had excellent advice, and, when we made our decision, took us through the details of the invoice meticulously.
27 octobre 2025
Réponse de Bensons For Beds - Oxford680
We're happy to hear that the salesperson was so helpful and informative! We appreciate you taking the time to share your positive experience.
See you next time! Megan at Customer Care 😊
Réponse de Bensons For Beds - Oxford680
We're happy to hear that you received helpful service and a good price in our store. Thank you for your positive feedback; we appreciate it.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Happy customer
I ordered a new bed in store with the help of a lovely lady whose name I can’t remember (sorry), she was really patient with me and didn’t mind me changing my mind five minutes after placing my order. The delivery drivers Jaris(?) or James(?) and Chichi were great at letting us know in advance when they were coming and assembling our bed. Thank you so much
23 août 2025
Réponse de Bensons For Beds - Oxford680
Thank you so much for your kind words! We're so glad our in-store team made your experience enjoyable and that our delivery drivers kept everything smooth and stress-free. It’s wonderful to hear how patient and helpful everyone was.
Thank you for an amazing review – Lauryn at Customer Care 💜
We knew what we wanted and just needed…
We knew what we wanted and just needed to take one more look at the sofa bed to make sure. The member of staff was very friendly and helped us purchase our chosen item
20 octobre 2025
Réponse de Bensons For Beds - Oxford680
We're thrilled you found just what you were looking for—and that our friendly team could help make the final decision a breeze. Enjoy your new sofa bed!
Thank you for your review – Lauryn at Customer Care 💜
Christelle was welcoming
Christelle was welcoming, knowledgeable and super-helpful
18 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Oxford680
We're happy to hear that you found our team member to be so helpful and knowledgeable! Thank you for your positive review! – Lauryn at Customer Care 💜
Cristal and Kurtis were both very…
Cristal and Kurtis were both very helpful in the Botley store.
20 octobre 2025
Réponse de Bensons For Beds - Oxford680
We're happy to hear that you found our team members helpful during your visit to the Botley store. Thank you for your positive feedback,
Megan at Customer Care
10/10 customer service!
We popped in at the weekend to the Botley Road store in Oxford to get a new mattress (it was a bonus that they had an offer on of 25% off). A member of staff called Kurtis approached us and welcomed us. He was brilliant - very friendly and very knowledgeable! He wasn't a typical 'pushy salesman' at all and gave us time and space on our own to look around. We went ahead with our purchase and this was all down to Kurtis for being so helpful and just a genuinely nice guy!
5 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Oxford680
Thank you for sharing your experience! We’re delighted to hear Kurtis provided friendly, knowledgeable, and pressure-free service. We’ll be sure to pass on your kind words!
Thank you,
Megan at Customer Care
The salesman was very friendly
The salesman was very friendly, and went out of his way to help track the bed down we saw on the internet.
17 septembre 2025
Réponse de Bensons For Beds - Oxford680
We're happy to hear that our salesman was friendly and helpful in finding the bed you wanted. We appreciate you taking the time to leave us this feedback!
Thank you,
Lauryn at Customer Care.
Attention to Detail
Good choice of products at reasonable prices. Care and attention to detail shown by salesperson (Christelle).
14 septembre 2025
Réponse de Bensons For Beds - Oxford680
Thank you for your kind words! Our team strives to provide top-quality products at affordable prices, and we're so glad that Christelle was able to assist you with care and attention. We appreciate your feedback and look forward to serving you again soon!
Réponse de Bensons For Beds - Oxford680
We appreciate your positive feedback! We are so glad that our sales team gave great help and advice. Thank you for your review.
Take care,
Megan at Customer Care
Excellent service,and excellent advice.
Both members of staff who served me were extremely helpful, and went above and beyond helping me .The bed I first ordered I changed my mind,but they helped me change my order to the new bed I chose.
Extremely helpful staff,,can't praise them enough.10 out of 10 service.
3 septembre 2025
Réponse de Bensons For Beds - Oxford680
We appreciate you taking the time to share your positive experience. We're so glad to hear that our team members were helpful and accommodating when you changed your order. It's fantastic knowing we provided you with excellent service!
Take care,
Megan at Customer Care
Brilliant service in store and at…
Brilliant service in store and at delivery. Flexible moving dates.
22 août 2025
Réponse de Bensons For Beds - Oxford680
We're glad you enjoyed your experience with our flexible moving dates and brilliant service in-store and at delivery. Thank you for the feedback, Megan at Customer Care
Great service from Kurtis in the Botley Store
We have purchased several beds from Bensons for Beds, and especially because of Kurtis (the Manager of the Botley, Oxford, store). Kurtis epitomises the word 'service'. He talked with us for ages to make sure we got exactly what we needed. No pressure to buy, just advice, and an objective view, so we could consider everything properly. We settled on a Super King TV Bed, with a good quality 6000 spring mattress. Nothings throughout the experience was bad, only a pleasure to be treated with respect, professionalism, and friendliness. Kurtis ran us through every item on the order, explained in great detail about the - Manage My Order, facility. Which was a great help so we can monitor the delivery schedule. We choose Bensons for Beds because of the service, then the quality of the products we have previously, and the recent purchase. Thank you Kurtis for your excellent help.
Mike & Annie (Witney)
30 août 2025
Avis spontané
Réponse de Bensons For Beds - Oxford680
We're happy to hear that you had such a positive experience in our store. It's great to know that the team member provided excellent service and advice, ensuring you found the perfect bed. We appreciate your kind words and thank you for choosing us again.
Take care, Megan at Customer Care
Réponse de Bensons For Beds - Oxford680
We're so glad our employees were polite and your delivery arrived on time! We appreciate you sharing your positive experience with us.
Take care,
Megan at Customer Care
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