Delivery and service was excellent. Bedbase looked good and strong in the shop.. but once delivered.. its just cheap wood structure... cheap plastic brackets to connect two half bases...metal would... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Pelican Retail Park, Claydons Lane, SS6 7UP Rayleigh, Essex, GB
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Lisez les avis des autres
Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time. Shoes off and delivered all 4 boxes to o... Voir plus
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The staff were helpful,and friendly….delivery times not bad….awaiting a mattress swap at the moment which they facilitated no problem.
L'entreprise a répondu
The delivery men were very polite and helpful. It was an extremely hot day so I gave them cold drinks which they was grateful for. Bed was assembled quickly and where I'd asked it to be. Very happy an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Rayleigh543
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP, Rayleigh, Essex, Royaume-Uni
- 1268776376
4,8
Excellent
299 avis
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Réponse de Bensons For Beds - Rayleigh543
We appreciate that you found our staff knowledgeable and felt no pressure. Thank you for your positive feedback; it means a lot to us!
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Rayleigh543
We appreciate your kind words! Our team is proud to provide knowledgeable service, and we are glad you had a great experience.
Take care,
Megan at Customer Care
I saw manager Vicky on my first visit…
I saw manager Vicky on my first visit extremely helpful and knowledgeable. She was not there when we went back to purchase but the rest of team stepped up to help
3 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Rayleigh543
We're glad you found your initial interaction helpful, and appreciate that the team assisted you in your purchase. Thank you for your feedback, Megan at Customer Care
Great choice of beds for all price…
Great choice of beds for all price ranges. All options explained thoroughly. Kayleigh was extremely helpful and knowledgeable. We decided to purchase a new mattress during a sale period for a good price. All in all a good experience.
4 janvier 2025
Réponse de Bensons For Beds - Rayleigh543
We're happy to hear you found a great selection of beds and that our team explained the options thoroughly. It's great you purchased a new mattress at a good price. Thank you for your positive feedback, Megan at Customer Care
Good people
3 janvier 2025
Réponse de Bensons For Beds - Rayleigh543
Thank you for your 5 star review Mr Crowe. We appreciate your kind words, Megan at Customer Care
Level of assistance was satisfactory…
Level of assistance was satisfactory and unrushed.
31 décembre 2024
Réponse de Bensons For Beds - Rayleigh543
We're happy to hear that you found our assistance satisfactory and unrushed. Thank you for your positive feedback; we appreciate it.
Take care, Megan at Customer Care
Pleasant girl in showroom at Rayleigh…
Pleasant girl in showroom at Rayleigh branch. Showed me in the direction of beds I was interested in. Left me alone to try them all out and decide which one I liked
30 décembre 2024
Réponse de Bensons For Beds - Rayleigh543
We're happy to hear that you had a positive experience at our Rayleigh branch. We appreciate your feedback and are glad the showroom environment suited your needs while selecting a bed.
Take care,
Megan at Customer Care
Great customer service let you walk…
Great customer service let you walk around freely and take your time in choosing the right bed without any hassle.Very polite and helpful.
2 janvier 2025
Réponse de Bensons For Beds - Rayleigh543
We appreciate you taking the time to leave us this wonderful feedback! We're happy to hear that you felt supported in choosing your bed without any pressure. Thank you, Megan at Customer Care
Staff member who served us at the…
Staff member who served us at the Rayleigh branch was very professional but also very personable. Prices were reasonable, just a good experience for us.
30 décembre 2024
Friendly sales assistant able to try…
Friendly sales assistant able to try out beds/mattress
15 novembre 2024
Good customer understanding and service
No pressure. Allowed time to look around and discuss pros and cons of stock.
Immediate response when requested to d discuss possible purchase and accompanying services.
Pleasant and polite interaction.
28 octobre 2024
All your members of staff that we dealt…
All your members of staff that we dealt with are helpful, honest people. The gentleman in your shop in Rayleigh was very helpful and did not hound us, he answered all of the questions and just let us look around. The delivery drivers were very friendly and happy to help taking the mattress upstairs, cleared all the rubbish. Very lovely gentlemen
21 octobre 2024
Time Patience Listening carefully…
Time Patience Listening carefully Showing options No pressure
17 octobre 2024
Sales assistant was very helpful in…
Sales assistant was very helpful in making our choices.
Delivery took to long for us, so part of the order we had to sou4ce elsewhere l.
15 octobre 2024
Polite and helpful member of staff…
Polite and helpful member of staff (Kyleigh)
explained everything we needed and ran through the delivery process. Very happy with the bed and delivery service.
15 septembre 2024
Don't buy a mattress and try and cancel…
Don't buy a mattress and try and cancel it before even agreeing a delivery date. Their Raleigh offices charge 20% for a cancellation and 10% to change your order.
Their sales person is overly efficient except they don't answer their phones.
As their mattress prices seem to start at £1,000, I chose to lose 20% to avoid being well and truly @@@@. That cost me £40.
I don't recommend them at all!
25 septembre 2024
Avis spontané
Kayleigh was very helpful and didn’t…
Kayleigh was very helpful and didn’t make me feel like a burden with all the questions I had.
20 septembre 2024
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