Delivery and service was excellent. Bedbase looked good and strong in the shop.. but once delivered.. its just cheap wood structure... cheap plastic brackets to connect two half bases...metal would... Voir plus
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Établissement
Changer d'établissementUnit 2 Pelican Retail Park, Claydons Lane, SS6 7UP Rayleigh, Essex, GB
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Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time. Shoes off and delivered all 4 boxes to o... Voir plus
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The staff were helpful,and friendly….delivery times not bad….awaiting a mattress swap at the moment which they facilitated no problem.
The delivery men were very polite and helpful. It was an extremely hot day so I gave them cold drinks which they was grateful for. Bed was assembled quickly and where I'd asked it to be. Very happy an... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Rayleigh543
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP, Rayleigh, Essex, Royaume-Uni
- 1268776376
4,8
Excellent
299 avis
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Very pleasant sales person
Very pleasant sales person. Attentive and knowledgeable. Lots to choose from
8 septembre 2026
Good choice
The staff were helpful,and friendly….delivery times not bad….awaiting a mattress swap at the moment which they facilitated no problem.
8 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The delivery men were very polite and…
The delivery men were very polite and helpful. It was an extremely hot day so I gave them cold drinks which they was grateful for. Bed was assembled quickly and where I'd asked it to be. Very happy and sleeping well in my lovely new bed. Highly recommend x
2 août 2026
Réponse de Bensons For Beds - Rayleigh543
Thank you for your wonderful review! We're so pleased to hear that our delivery team was polite and helpful, especially on such a hot day. It's great to know your new bed was assembled quickly and exactly where you wanted it. We're thrilled you're happy and sleeping well!
Team Bensons
Delivery and service was excellent.
Delivery and service was excellent.
Bedbase looked good and strong in the shop.. but once delivered.. its just cheap wood structure... cheap plastic brackets to connect two half bases...metal would be better... the feet for the bed did not screw in properly only could tighten two up. One was completley loose the other fell off when we moved the bed base..
But once all put together now with a good heavy mattress on top.. looks great.. (but its not really)
17 août 2026
Avis spontané
Réponse de Bensons For Beds - Rayleigh543
We're pleased to hear that you were happy with the delivery and service, and that your bed base looks great once assembled. We appreciate you taking the time to share your feedback regarding the construction, fittings, and assembly experience, as this helps us understand where improvements can be made. Thank you for your balanced review.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Very friendly and knowledgeable…
Very friendly and knowledgeable salesperson Marvin, made our purchase very simple and straightforward!
18 août 2026
Réponse de Bensons For Beds - Rayleigh543
We're so pleased to hear that our salesperson made your purchase very simple and straightforward. It's wonderful that you found them friendly and knowledgeable. Thank you for your kind feedback!
Team Bensons
A very smooth trouble free experience.
Very smooth trouble free experience from the sales person at the Rayleigh Weir Branch to the delivery a month later. Assembling of the Bed and Tallboy was very straight forward - no missing parts the only slight problem was we found one of the runners on the Tall Boy was fitted incorrectly but this was easily rectified.
2 août 2026
Réponse de Bensons For Beds - Rayleigh543
We're so pleased to hear you had such a smooth, trouble-free experience from our sales team to the delivery! It's great that assembling your furniture was straightforward, and we appreciate you letting us know about the runner, which you easily rectified.
Team Bensons
Rayleigh branch
Went to our local.branch in Rayleigh ,the salesperson that we spoke to was very informative,once we had decided we came home and ordered online ☺️
16 août 2026
Réponse de Bensons For Beds - Rayleigh543
We're so pleased to hear that your visit to our Rayleigh branch was a positive one and that our salesperson was very informative. It's wonderful that you felt confident to order online!
Team Bensons
The young man who served us was…
The young man who served us was excellent. He asked us what we were Looking for . And then patiently showed us the availability. We then choose out purchase arranged delivery paid the bill .
And after a successful shop were on our way . Oh and
The shop was air conditioned
12 août 2026
Réponse de Bensons For Beds - Rayleigh543
We're so pleased to hear you had such a positive shopping experience! It's wonderful that our team was able to assist you patiently and efficiently. We're also glad you appreciated the air conditioning!
Team Bensons
A nice welcome and keeping us informed.
10 août 2026
Réponse de Bensons For Beds - Rayleigh543
Thank you for your lovely review! 😊 We're delighted to hear that you received a warm welcome and felt kept informed throughout your experience with us. Keeping our customers updated every step of the way is something we take great pride in, so it's wonderful to know that stood out for you. Thank you for choosing us,
Megan | Customer Care Specialist✨
First class product and service
Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time.
Shoes off and delivered all 4 boxes to our room of choice.
Construction of bed took me and my son in law 90 mins to construct with no errors and minimal head scratching.
Bed looks first class, divan type bed with smooth operation.
First class product, service and delivery.
10 août 2026
Réponse de Bensons For Beds - Rayleigh543
Hello Phil,
Thank you for your fantastic review! 😊 We're delighted to hear that everything went smoothly from the showroom visit right through to delivery. It's great to know that the delivery date was clear and honoured, and that our delivery team kept you informed and arrived exactly when expected.
Thank you for your kind words about our product, service, and delivery. We hope you enjoy many comfortable nights ahead! 🛏️
Megan | Customer Care Specialist✨
Réponse de Bensons For Beds - Rayleigh543
We are so pleased you had a great experience with our service from beginning to end. Thank you for your wonderful feedback!
Team Bensons
Réponse de Bensons For Beds - Rayleigh543
We are so pleased to hear that you found our service helpful and that your delivery was quick. Thank you for sharing your positive feedback with us!
Team Bensons
Excellent
Excellent, efficient and knowledgeable service from James at Raleigh Weir.
We only required a mattress for a spare bed however the attention and knowledge we received was very pleasing.
25 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Rayleigh543
Thank you for your wonderful feedback! We're delighted to hear that James at Raleigh Weir provided such excellent, efficient, and knowledgeable service. Even though you were only purchasing a mattress for a spare bed, it's great to know that you received the same level of attention and expert advice that we aim to provide every customer. We truly appreciate you taking the time to share your experience and hope you enjoy your purchase. We look forward to welcoming you back again in the future. 😊
Helpful and efficient
Helpful, informative staff in shop. Received updates on progression of my order then also with delivery day and time including call from delivery men with time of their arrival. Delivery men, Mark and Alan, even took away my old metal bedhead although I had forgotten to ask about this in the shop..very nice of them.
19 juillet 2026
Réponse de Bensons For Beds - Rayleigh543
Thank you for your wonderful feedback! We're delighted to hear that our in-store team were helpful and informative, and that our updates kept you informed throughout your order journey. It's especially great to know that Mark and Alan provided such excellent service on delivery day and went the extra mile by taking away your old metal headboard. We'll be sure to pass on your kind words to them. Thank you for choosing us, and we hope you enjoy your new bed! 😊
Réponse de Bensons For Beds - Rayleigh543
We are so pleased to hear that you experienced great customer service from our knowledgeable team. Thank you for sharing your positive feedback with us!
Purchase and service made it so easy no…
Purchase and service made it so easy no pressure to buy. Great store
25 juin 2026
Réponse de Bensons For Beds - Rayleigh543
We're so pleased you found your purchase and service easy and pressure-free. Thank you for your kind words about our store!
The staff in the shop were helpful and…
The staff in the shop were helpful and informative. There was no pressure to purchase something.
3 juillet 2026
Réponse de Bensons For Beds - Rayleigh543
We're delighted to hear that our shop staff were helpful and informative, and that you felt no pressure during your visit. Thank you for sharing your positive experience!
Team Bensons
Excellent service and very…
Excellent service and very knowledgeable was our sales assistant Vicky
30 juin 2026
Réponse de Bensons For Beds - Rayleigh543
We're so pleased our team provided excellent service and was very knowledgeable. Thank you for your feedback!
Team Bensons
Well done Bensons at Rayleigh
From start to finish our experience was excellent, which we find hard to come by these days!! Choosing a bed was a hard task because you want to get it right. You certainly get what you pay for with Bensons. We were served by the very knowledgeable Jay at the Rayleigh branch and he really knew his stuff and was not pushy in any way, which we liked. He showed us all of our options then left us to decide.
The Delivery was also excellent. The two chaps, sorry didn't get your names, were professional, took great care and time to give us information on caring for the product. Would recommend the Rayleigh branch.
21 mai 2026
Réponse de Bensons For Beds - Rayleigh543
Thank you for your wonderful feedback! We are so pleased to hear that your experience was excellent from start to finish. It's great to know our team provided knowledgeable and non-pressured assistance, helping you find the perfect bed. We appreciate your kind words about the delivery team's professionalism and care.
Team Bensons
Delivery disappointing…
The initial contact with customer service was excellent. We were provided with all the information we needed and were happy to wait for the arrival of our bed.
We paid a delivery charge of £69, which we were told included delivery as well as the delivery team taking photographs of the bed upon arrival in case any issues arose.
When the delivery day arrived, the team simply deposited the bed and left. There was no unwrapping of the item and no photographs were taken. When I explained what we had been told, the response was that if we experienced any issues, we should contact the store.
Given the cost of the delivery service, we felt this fell short of the high standard of customer service we had initially received. While the ordering process was excellent, the delivery experience was disappointing and did not match the expectations that had been set.
21 juin 2026
Réponse de Bensons For Beds - Rayleigh543
Thank you for your detailed feedback. we’re very sorry to learn that your delivery experience did not meet the expectations that were set. We completely understand your disappointment. Your feedback will be shared with our delivery team to review what went wrong and to help ensure this is improved moving forward. Thank you again for taking the time to highlight your experience.
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