Rather mixed bag. The woman we dealt with in Reading store didn't listen and was not very good, however customer services and the Reading Store manager was really helpful and after several months we... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB
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Lisez les avis des autres
Great experience from start to finish! The sales team was super helpful, and the delivery and assembly guys were fast and really polite. Highly recommend! Both the mattress salesperson and the delive... Voir plus
L'entreprise a répondu
Very welcoming. Rita was patient. She ensured I had the opportunity to lay on the beds some multiple times as I narrowed down my search for comfort! I took the feeling away and came back a week after... Voir plus
L'entreprise a répondu
The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Reading388
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, Royaume-Uni
- 1189337973
4,7
Excellent
303 avis
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Great experience from start to finish
Great experience from start to finish! The sales team was super helpful, and the delivery and assembly guys were fast and really polite. Highly recommend!
Both the mattress salesperson and the delivery and assembly crew were fantastic.
25 août 2026
Réponse de Bensons For Beds - Reading388
Thank you for your glowing review! We strive to provide exceptional customer service from start to finish, and we are thrilled to hear that our sales team and delivery crew impressed you. Thank you for recommending us! We look forward to serving you again in the future.
Rather mixed bag
Rather mixed bag.
The woman we dealt with in Reading store didn't listen and was not very good, however customer services and the Reading Store manager was really helpful and after several months we now have a mattress that is perfect. The fact they but its right is great although it shouldn't have happened in the first place
14 septembre 2026
Réponse de Bensons For Beds - Reading388
Thank you for your honest feedback. We apologize for the mixed experience you had in store, but we are thrilled that our customer service team and store manager were able to assist you and provide a perfect mattress. We strive to always meet and exceed our customer's expectations. Thank you for choosing us!
Good quality product
Good quality product at reasonable price, excellent delivery crew
11 septembre 2026
Réponse de Bensons For Beds - Reading388
Thank you for the great review! We strive to provide quality products at affordable prices, and our delivery crew takes pride in their excellent service. We appreciate your business and hope to see you again soon.
Our advisor in Reading
Our advisor, Sani was amazing. Very helpful, knowledge and patient. Thank you - we can't wait for our mattress and headboard.
3 septembre 2026
Réponse de Bensons For Beds - Reading388
Thank you for your kind words! We're so happy to hear that Sani provided you with exceptional service. We hope you love your new mattress and headboard. Thanks for choosing Bensons for beds
Good range of products that suited our…
Good range of products that suited our needs and space. Muhammed was very helpful in finding was what fitted our needs.
1 septembre 2026
Réponse de Bensons For Beds - Reading388
Hi Martin,
Thank you for your lovely feedback! 😊 We're delighted to hear that you found a great range of products to suit both your needs and your space. It's wonderful to know that Muhammed was so helpful in guiding you towards the right choice and ensuring you found the perfect fit.
We'll be sure to pass on your kind words to Muhammed, who will be thrilled to hear he made a positive difference to your experience. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
Absolutely beautiful experience with…
Absolutely beautiful experience with Manager Called MO.
Guide me and explain everything clearly about mattress which suite my requirements.
29 août 2026
Réponse de Bensons For Beds - Reading388
Thank you for your kind words! We're glad that you had a positive experience with our manager, Muhammad, and that he was able to guide you towards the perfect mattress for your needs. We hope you enjoy your purchase and we always strive to provide the best customer service possible.
Patient and helpful sales staff
Patient and helpful sales staff. Delivery was on time and efficient. Time will tell if the mattress I bought is value for money but so far, it's very comfortable and appears to be good.
20 août 2026
Réponse de Bensons For Beds - Reading388
Thank you for the positive review! We take pride in our knowledgeable and helpful sales staff and we're thrilled that your delivery experience was smooth. We're confident that your new mattress will provide amazing comfort for years to come. Thank you for choosing us!
Very welcoming
Very welcoming. Rita was patient. She ensured I had the opportunity to lay on the beds some multiple times as I narrowed down my search for comfort! I took the feeling away and came back a week after with mental clarity. Laid down on the bed I fell for the previous week and tried same make but different firmness but I made my decision there! Bed purchased! Thank you Rita for bearing with me on my mattress searching journey!
11 août 2026
Réponse de Bensons For Beds - Reading388
Thank you so much for your kind review! It was a pleasure helping you find the perfect bed for your needs. We strive to make sure every customer feels comfortable and confident in their purchase. Happy sleeping! 😊
Communication regarding manufacture and…
Communication regarding manufacture and delivery was very good.
Fitters were very good and removed all rubbish before they left.
10 août 2026
Réponse de Bensons For Beds - Reading388
"Thank you for sharing your positive experience with our communication and delivery process. We are happy to hear that our fitters were able to provide excellent service. We appreciate your business and look forward to working with you again!"
Sami was very helpful and made the…
Sami was very helpful and made the process much easier
4 août 2026
Réponse de Bensons For Beds - Reading388
We're so pleased to hear that our team member was very helpful and made the process much easier for you. Thank you for your kind words!
Team Bensons
Réponse de Bensons For Beds - Reading388
We're so pleased to hear that our team member in the store was extremely helpful. Thank you for sharing your positive experience with us!
great experience!
lovely time in store with someone patiently assisting us for around an hour. all items ordered arrived in perfect condition. pillows were very well presented. delivery drivers were lovely and took the mattress upstairs to the room and removed all packaging and took with them. lovely easy friendly service. we'll be back!
9 juillet 2026
Réponse de Bensons For Beds - Reading388
We're so pleased to hear about your lovely experience in our store and that our team provided patient assistance. It's wonderful that your items arrived in perfect condition and that our delivery drivers were so helpful and friendly. We look forward to welcoming you back!
Great experience
Great experience, if it was not for the staff Angi we wouldn’t have bought the beds . She explained and showed us all the beds that we were looking for . Put extra effort to let us take our time to decide and place order. No pressure at all .
We came to get one bed and ended up buying two with mattress. Waiting for delivery
7 juillet 2026
Réponse de Bensons For Beds - Reading388
We're so pleased to hear about your wonderful experience and that our team member provided such excellent service. It's fantastic that you felt no pressure and found exactly what you needed!
Team Bensons
Very helpful advice given by Shayne on…
Very helpful advice given by Shayne on mattresses, no hard sell, just good information.
25 juin 2026
Réponse de Bensons For Beds - Reading388
We're delighted our team provided helpful advice and good information. Thank you for your kind feedback!
Team Bensons
The salesperson took the time to ask…
The salesperson took the time to ask what I was looking for rather than simply trying to sell me something. He gave me the opportunity to try out the products on offer and, after listening to my requirements, showed me the available options and clearly explained the benefits of each. His approach was informative and helpful, without any unnecessary sales pressure or excessive sales talk.
26 juin 2026
Réponse de Bensons For Beds - Reading388
We're so pleased to hear that our team member took the time to understand your needs and provide such an informative and helpful experience. We're glad you appreciated the no-pressure approach and clear explanations. Thank you for your wonderful feedback!
Team Bensons
Réponse de Bensons For Beds - Reading388
We are so glad our customer service was great and we kept you informed! Thank you!
Team Bensons
Helpful staff and good choice of beds
I recently purchaces a bed,matress and a headboard in their store in Reading. Ambika was very helpful and attentive and helped us to make the right chioce. Later I had to make changes to our order and both Ambika and the manager were very helpful and attentive, and amended our order without a hussle, which I am very pleased about.
19 juin 2026
Avis spontané
Réponse de Bensons For Beds - Reading388
We're so pleased to hear about your positive experience in our store. It's wonderful that our team provided such helpful and attentive service, especially when you needed to make changes to your order. Thank you for your kind feedback!
Team Bensons
Great place to buy a bed
Great advice and help from the friendly, attentive salesman.
Not hurried or pressured.
Good selection of beds.
Clean and welcoming showroom.
19 juin 2026
Réponse de Bensons For Beds - Reading388
We're delighted you received great advice from our friendly team and found our showroom welcoming. Thank you for your positive feedback!
Team Bensons
The in shop experience was great and we…
The in shop experience was great and we really benefitted form the expertise of the representative in store.
When it came to the delivery the team went out of their way to be helpful as the old mattress was veery heavy and difficult to move and the house design makes it very difficult too. They were very good, but due to the challenges it took quite a bit of time - apologies to anyone they then arrived late too.
13 juin 2026
Réponse de Bensons For Beds - Reading388
We're so pleased to hear about your positive in-store experience and the helpfulness of our representative. It's wonderful that our delivery team went above and beyond, especially with the challenges. We appreciate your understanding and kind words.
Team Bensons
If I am being totally honest
If I am being totally honest, the sales person was really trying to up sell throughout our time in store. At no point were we asked our budget or even our needs, the sales person was particularly trying to push a certain mattress and I had to be quite adamant what we actually wanted. The same person then insisted I have a good review and even just phoned me to chase her review on Trust Pilot which I find rather odd! No doubt we will be pleased with the mattress we purchased but the sales approach was not how I would want to be dealt with. The time in store was expeditious but only because it was pushed along by the sales person not because we had limited time. A little disappointing really we have brought from store before and this was not the approach 😔
9 juin 2026
Réponse de Bensons For Beds - Reading388
We appreciate you sharing your recent experience with us. We are concerned to hear that our sales approach did not meet your expectations, especially given your positive past purchases with us. We are taking your feedback seriously and will be reviewing our sales training to ensure a more customer-centric experience for everyone. We are confident you will enjoy your mattress.
Team Bensons
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