Rather mixed bag. The woman we dealt with in Reading store didn't listen and was not very good, however customer services and the Reading Store manager was really helpful and after several months we... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB
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Lisez les avis des autres
Great experience from start to finish! The sales team was super helpful, and the delivery and assembly guys were fast and really polite. Highly recommend! Both the mattress salesperson and the delive... Voir plus
L'entreprise a répondu
Very welcoming. Rita was patient. She ensured I had the opportunity to lay on the beds some multiple times as I narrowed down my search for comfort! I took the feeling away and came back a week after... Voir plus
L'entreprise a répondu
The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Reading388
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, Royaume-Uni
- 1189337973
4,7
Excellent
303 avis
Demande des avis aux clients
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John had a good telephone manner &…
John had a good telephone manner & sounded friendly and efficient .The delivery was right in the middle of the predicted time slot & we were called 30 mins before arrival . The two worked well as a team & both the collection of the old mattress & delivery of the new one went without a hitch despite stairs with two turns & a large wall mirror to avoid .
8 juin 2026
Avis spontané
Réponse de Bensons For Beds - Reading388
We're so pleased to hear about your positive experience with our team and the smooth delivery process! It's wonderful that everything went well, even with the challenging stairs. Thank you for your kind feedback!
Team Bensons
Réponse de Bensons For Beds - Reading388
Thank you for taking the time to leave us a review.
Team Bensons.
1st class delivery informed all the way…
1st class delivery informed all the way of time etc .delivery was amazing very profesional helpful and friendly guys excellent taking my old mattress and put the new one carefully on the bed all unwrapped and packaging taken away .am very impressed .thank you bensons.
30 mai 2026
Réponse de Bensons For Beds - Reading388
We're so pleased to hear about your 1st class delivery experience! It's wonderful that our team was professional, helpful, and friendly, ensuring your new mattress was perfectly placed. Thank you for your kind words!
Team Bensons
Amazing experience
The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming and Mohammed is very knowledgeable. We ended up buying 3 beds instead of 1, which we had initially planned for!
Thanks Mohammad!
Rohit
27 mai 2026
Réponse de Bensons For Beds - Reading388
We're so pleased to hear about your excellent experience at our Rose Kiln Lane store. It's wonderful that our team member provided such knowledgeable advice and helped you find the perfect beds. Thank you for your kind feedback!
Team Bensons
We recently purchased a mattress from…
We recently purchased a mattress from Bensons for Beds and the whole experience was excellent. From the customer service at the shop to payment and delivery, everything was straightforward and quick. In just a few days, we had our new mattress delivered to our home. I highly recommend!
24 mai 2026
Réponse de Bensons For Beds - Reading388
We're so pleased to hear you had an excellent experience with us! It's wonderful that our team provided such straightforward service and that your mattress was delivered quickly. Thank you for your high recommendation.
Team Bensons
Bensons Reading
The sales process at the Reading store was excellent. Very helpful in guiding us to our purchase decision. The delivery process was also excellent. The 2 delivery guys were friendly and efficient. Communication was outstanding through the whole process. We can highly recommend Bensons for Beds.
22 mai 2026
Réponse de Bensons For Beds - Reading388
We're so pleased to hear about your excellent sales experience and helpful guidance. It's wonderful that our delivery process and communication were outstanding. Thank you for your high recommendation!
Team Bensons
Réponse de Bensons For Beds - Reading388
Thank you for your kind words! We're so pleased you experienced our efficient service.
Team Bensons - Jess
The lady Rita in reading was very…
The lady Rita in reading was very helpful and polite helped with all my needs and gave great advise on best quality and conditions for a great bed and a large range or variety materials for making the bed
19 mai 2026
Avis spontané
Réponse de Bensons For Beds - Reading388
We're so pleased to hear our colleague was helpful and provided great advice on finding the perfect bed for your needs!
Team Bensons
Extremely satisified with overall…
Extremely satisified with overall services and staff especially the support provided by the store Manager Muhammad was exceptional. Highly recommended.
19 mai 2026
Avis spontané
Réponse de Bensons For Beds - Reading388
That's wonderful to hear! We're so pleased you were extremely satisfied with our services and staff. We appreciate your high recommendation!
Team Bensons - Jess
“I had one of the best customer service…
“I had one of the best customer service experiences at Bensons for Beds. The store manager, Muhammad, was a superb person — extremely helpful, professional, and welcoming. Excellent service throughout.”
19 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
We're so glad to hear you had such a positive experience! Providing helpful, professional, and welcoming service is what we aim for. Thank you for sharing your feedback! ✨
Team Bensons - Jess
igel bed
The sales assistant had good product knowledge and was able to guide us.
The discount was a strong factor in our decision.
We have yet to receive the bed so we cannot comment further at this time.
3 mai 2026
Réponse de Bensons For Beds - Reading388
We appreciate your feedback and are happy to hear that our sales assistant's product knowledge was helpful and that the discount influenced your decision. We look forward to your further comments once you've received the bed.
Team Bensons
Muhammad was brilliant
Muhammad was brilliant. Really helped us choose the best bed for us.
5 mai 2026
Réponse de Bensons For Beds - Reading388
We're so happy to learn that our team member assisted you in selecting the ideal bed! We appreciate you sharing your wonderful experience.
Team Bensons
Beautiful bed but…..
We are really pleased with our new bed and looks lovely in the bedroom. The sales man was great but the only down side was it felt like he was constantly around us and we felt like we didn’t have enough breathing space to look/discuss with out him always appearing. Other than that small issue all went well with the ordering etc.
27 avril 2026
Réponse de Bensons For Beds - Reading388
We're pleased that you are happy with your new bed and its appearance. We appreciate your feedback regarding the salesperson and will address this to improve the customer experience. Thank you for sharing your experience.
Team Bensons
Benson for Beds, Reading
Rita in the Reading store was very helpful. The bed arrived on time and was assembled quickly and efficiently by two lovely guys. Can't recommend Bensons highly enough.
7 avril 2026
Réponse de Bensons For Beds - Reading388
Thank you for the wonderful feedback! 😊 We’re so pleased Rita looked after you well in our Reading store, and that the delivery and assembly went smoothly with such a lovely team. Your recommendation means a lot to us — thank you for choosing Bensons,
Megan | Customer Care Specialist
From the beginning when we walked into…
From the beginning when we walked into the showroom to the delivery of our new bed ,everything was perfect . Staff very curtious and knowledgeable.
Delivery guys took their shoes off when they came to the house.
Very polite .
Nadeem from the showroom was very good.
Would recommend Bensons to my friends
18 avril 2026
Réponse de Bensons For Beds - Reading388
We're happy to hear that everything from your showroom visit to the delivery of your new bed was perfect. It's great to know our staff were courteous and knowledgeable, and the delivery team was polite. We appreciate your recommendation!
Thank you for your positive review – Lauryn at Customer Care 💜
Very attentive and informed service
Very attentive and informed service. Felt listened to .66
19 avril 2026
Réponse de Bensons For Beds - Reading388
Lovely feedback — attentive service is exactly what we aim for. Thanks so much,
Megan | Customer Care Specialist💜
Great service and advice given with…
Great service and advice given with reasonable prices too. The staff at the Reading branch being especially helpful. Will be using again in the future.
18 avril 2026
Avis spontané
Réponse de Bensons For Beds - Reading388
Thank you for your kind feedback. We’re pleased to hear that you received great service and helpful advice at our Reading branch, all at reasonable prices. We look forward to welcoming you back in the future.
Thank you for your positive review – Lauryn at Customer Care 💜
very good sercice
16 avril 2026
Réponse de Bensons For Beds - Reading388
Thank you for your feedback! 😊 We’re glad to hear you received very good service,
Megan | Customer Care Specialist
Excellent staff -Rita
15 avril 2026
Réponse de Bensons For Beds - Reading388
Thank you for your feedback — we’re delighted to hear you received excellent service from Rita. We’ll be sure to pass on your kind words to her, and we really appreciate you taking the time to share your experience.
Team Bensons
Good service from start to finish.
Nicely advised in your shop..Later negotiated a price cut to match a sale deal with the manager. Delivery smooth postponed and rearranged.. Delivery guys on time and friendly.
Nice sofa bed.
7 avril 2026
Réponse de Bensons For Beds - Reading388
We're happy to hear that you were nicely advised and got a price match! We appreciate your recognition of our delivery team's punctuality and friendliness and your new sofa bed. Thanks for your feedback.
Team Bensons
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