Rather mixed bag. The woman we dealt with in Reading store didn't listen and was not very good, however customer services and the Reading Store manager was really helpful and after several months we... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB
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Lisez les avis des autres
Great experience from start to finish! The sales team was super helpful, and the delivery and assembly guys were fast and really polite. Highly recommend! Both the mattress salesperson and the delive... Voir plus
L'entreprise a répondu
Very welcoming. Rita was patient. She ensured I had the opportunity to lay on the beds some multiple times as I narrowed down my search for comfort! I took the feeling away and came back a week after... Voir plus
L'entreprise a répondu
The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Reading388
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, Royaume-Uni
- 1189337973
4,7
Excellent
303 avis
Demande des avis aux clients
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I am very very happy with all team…
I am very very happy with all team members. Thank you.
8 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
We're thrilled to hear that our team members have made your experience with us a positive one! Thank you for your support and we look forward to seeing you again in the future, Megan at Customer Care
The staff was really helpful to deliver…
The staff was really helpful to deliver the need of the customer request
6 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
We are thrilled to hear that our staff went above and beyond to meet your needs. Providing exceptional service is our top priority. Thank you for choosing us, Megan at Customer Care
Great guys good experience thank you to Sami in Reading
29 juin 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team, especially with Sami in Reading. We pride ourselves on providing top-notch service to our customers, and we're happy to hear that it didn't go unnoticed. Thank you for choosing us! Take care, Megan at Customer Care
Bedtime reading
Knowledgeable helpful sales manager . Put us through the test as to most suitable mattresses, then showed us several. Allowed us time then to wander around the store before making any decision. We came back to one of his original suggestions. Offered us some additions and discounts- polite helpful not overbearing or putting pressure on us
11 juin 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
We're happy to hear that the sales manager was helpful and knowledgeable. We appreciate that they guided you to the most suitable mattresses and gave you time to decide. Thank you for sharing your positive experience with us, Megan at Customer Care
Rita the Sales lady at Reading branch…
Rita the Sales lady at Reading branch was excellent
Good marketing skills
Lovely discounts
6 juin 2025
Réponse de Bensons For Beds - Reading388
We're happy to hear that you had an excellent experience at our Reading branch. We appreciate your positive feedback regarding the sales lady and the discounts. Take care, Megan at Customer Care
Réponse de Bensons For Beds - Reading388
We are pleased to hear that Rita took care of you when you visited our Reading store. We appreciate your kind words Shana and will certainly ensure this is passed along to store. Take care, Megan at Customer Care
Simply good service
In May 2025, I bought a mattress from the Bensons at Reading Link Retail Park, having bought beds from there a few years ago. The same store manager - Mohammad - has been there for years. To me, he exemplifies a good salesman - highly informative without being pushy in any way. Recommended.
31 mai 2025
Réponse de Bensons For Beds - Reading388
We're happy to hear that you had a positive experience at our Reading Link Retail Park store. It's great to know that you found our team member helpful and informative. Thank you for recommending us, Megan at Customer care
Your staff who service us was very…
Your staff who service us was very friendly, and explain everything clearly .
2 juin 2025
Réponse de Bensons For Beds - Reading388
We appreciate your feedback! We are so happy to hear that our staff was friendly and thorough in their explanations. Thanks for sharing, Megan at Customer Care
Réponse de Bensons For Beds - Reading388
We appreciate you sharing your experience! It's great to know our staff was helpful, patient, and knowledgeable. Thank you, Megan at Customer care
Thank you Reading (Rose Kiln Lane Store) Bensons For Beds
We were in need of a particular mattress but also needed a really quick delivery, due to an imminent operation. Mohammad and Rita went above and beyond to identify which mattress would be suitable and also persevering with identifying the quickest delivery possible. They gave outstanding Customer Service and I would 100% use that store again. Thank you both for your empathy and patience!
31 mai 2025
Réponse de Bensons For Beds - Reading388
We're so glad we could help you find the right mattress and arrange quick delivery during a challenging time. Thank you for choosing us, Megan at Customer Care
Mattress and sofa bed purchases
We chose the mattress we wished to purchase and were very impressed with Rita who took our order. She was very knowledgeable about the products in-store explaining options available e.g. care plans, guarantee, promotions and delivery. We also looked at a sofa/bed, with Rita, returning 2 days later to place an order. The orders were linked so that delivery will be on the same day. All in all a very good experience and excellent service.
24 mai 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
We're glad you enjoyed your experience and found our team member helpful. It's great to hear that the information about options like care plans and delivery was useful. Thank you for sharing your positive feedback, Megan at Customer care
Excellent lady called Rita who gave us…
Excellent lady called Rita who gave us advice and was really knowledgeable when it came to choosing a mattress. She made the whole process of buying a bed frame and mattress very easy.
27 mai 2025
Réponse de Bensons For Beds - Reading388
We're happy to hear that you had such a positive experience with us Mrs Birch. It's great to know that our team member's expertise made buying a bed frame and mattress easy for you. Thank you for your feedback, Megan at Customer care
Our initial order was for 2 beds
Our initial order was for 2 beds. One did not fit up our staircase despite the delivery drivers trying every way they could. We returned to the store to talk about a Replacement and the staff could not be more helpful. They found a bed that had the required measurements and it is on track for delivery soon. Thank you
19 mai 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
We appreciate you taking the time to share your experience. We're glad our team could assist with the replacement after the initial delivery challenge. We are happy to hear that the new bed is on its way and we hope you love it as much as we do! Take care, Megan at Customer Care
I visited the Bensons a couple of days…
I visited the Bensons Reading link a couple of days ago and was very impressed. The customer assistant (Sami) was helpful and provided me with all the information I needed. I felt welcome and would definitely recommend for others to visit the store.
20 mai 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
We're delighted you were impressed with your visit to our Reading location. It's great to hear that our customer assistant was helpful and provided you with the information you needed. We appreciate your recommendation, Megan at Customer Care
I think what made this a 5 star was Ambika
I think what made this a 5 star experience was Ambika in the Reading (Rose Kiln) store. She was very patient as we tried so many mattresses and very knowledgeable. In the end the mattress we chosen wasn't quite right and so using the 40 Night Guarantee we went back and Ambika helped us again and there was no fuss or concern and helped us through the process. This was an easy and pleasant experience.
11 mai 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
We're glad you enjoyed your experience. It's great to hear that our team member was so helpful during your mattress selection and the 40 Night Guarantee process. Thank you for sharing your positive feedback, Megan at Customer Care
Excellent sales assistant
Muhammed ,the sales assistant , was very helpful. His understanding of the how some people suffer with pain was reassuring and because of his knowledge of the mattresses he sells he was able to advise us . It was much very much appreciated.
20 mai 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
We're happy to hear that the sales assistant was so helpful! It's great to know that their expertise and understanding were valuable in advising you. We appreciate your feedback, Megan at Customer Care
Sami was our sales rep.
14 mai 2025
Réponse de Bensons For Beds - Reading388
Thank you for your kind words! Sami is a dedicated sales rep who goes above and beyond to meet our customers' needs. We're lucky to have her on our team.
Good Product and great customer service
Good Product and great customer service
17 mai 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
Thank you for your kind words! We're thrilled to hear that you love our product and received excellent customer service. We appreciate your support and hope to continue providing top-notch products and service.
Great experience
Great experience
A very polite ,helpful and friendly salesman.
Sami the salesman was a pleasure to deal with and I would certainly recommend him to anyone wishing to buy a bed from this store
16 mai 2025
Réponse de Bensons For Beds - Reading388
We're thrilled to hear that you had a great experience at our store! Our team takes pride in providing excellent customer service and we're glad to hear that Sami was able to assist you with your purchase. Thank you for recommending us!
Excellent efficient service from…
Excellent efficient service from Muhammad store manager at reading link store very good price and speedy delivery date
13 mai 2025
Avis spontané
Réponse de Bensons For Beds - Reading388
We are thrilled to hear about your positive experience with our store manager, Muhammad! Providing great service and competitive prices is always our top priority. Thank you for choosing our store! 🎉 #CustomerSatisfaction #SpeedyDelivery #HappyCustomers
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