Bensons For Beds - Reading388 Avis 

Raman was most helpful and we were very impressed with the experience. We now await our new bed. Thank you

I have always gone to this company to get a bed and I knew this would be the last purchase of me buying a bed. I had all the care fabric done. I had the waterproof sheet that came with it and the mattress was for my Nan and she had an accident in bed number one and now the mattress is not fitting correctly. I contacted them, a gentleman came out, very nice, and he said, oh yeah no I’ll write a good report and I’ve now found out. They pay them more to do a bad review and now my poor Nan has a bed over 5000 pounds under six months old and they won’t do anything. Stay away from this company and if they don’t replace the mattress, then we said we would go to civil court and now they are just ignoring me. They got my order wrong and they sent the wrong size of bed. They didn’t send the bottom of the bed. They didn’t even turn up on the delivery day and the workmen were so rude, so rude. Stay away from this company. I would rather have paid more for the mattress for the aftercare as I got told the treatment that was put on the mattress would give us the guarantee if anything was spilled on the mattress and now they are backtracking, so save the hassle and pay a little bit more and go somewhere else. I will never ever go back to this company, it’s such a shame. I am gonna take this further and they kept breaking their half of the contract that I signed for. They were trying to tell me that I owed more. I didn’t pay for delivery. I didn’t pay for taking the old bed away, which I did, so stay away from these cowboys completely. I just feel sorry for my Nan who paid 5000 and it’s under six months old.

Excellent first class service
Many thanks

Wonderful service at showroom.

Great service in the Reading store and excellent efficient delivery!

Excellent service provided by Muhammad, so far happy with my purchase, delivery guys did great job 👍

I am very very happy with all team members. Thank you.

The staff was really helpful to deliver the need of the customer request

Knowledgeable helpful sales manager . Put us through the test as to most suitable mattresses, then showed us several. Allowed us time then to wander around the store before making any decision. We came back to one of his original suggestions. Offered us some additions and discounts- polite helpful not overbearing or putting pressure on us

Rita the Sales lady at Reading branch was excellent
Good marketing skills
Lovely discounts

Rita was amazing

In May 2025, I bought a mattress from the Bensons at Reading Link Retail Park, having bought beds from there a few years ago. The same store manager - Mohammad - has been there for years. To me, he exemplifies a good salesman - highly informative without being pushy in any way. Recommended.

Your staff who service us was very friendly, and explain everything clearly .

Very helpful, patient and knowledgeable staff

We were in need of a particular mattress but also needed a really quick delivery, due to an imminent operation. Mohammad and Rita went above and beyond to identify which mattress would be suitable and also persevering with identifying the quickest delivery possible. They gave outstanding Customer Service and I would 100% use that store again. Thank you both for your empathy and patience!

We chose the mattress we wished to purchase and were very impressed with Rita who took our order. She was very knowledgeable about the products in-store explaining options available e.g. care plans, guarantee, promotions and delivery. We also looked at a sofa/bed, with Rita, returning 2 days later to place an order. The orders were linked so that delivery will be on the same day. All in all a very good experience and excellent service.

Excellent lady called Rita who gave us advice and was really knowledgeable when it came to choosing a mattress. She made the whole process of buying a bed frame and mattress very easy.

Our initial order was for 2 beds. One did not fit up our staircase despite the delivery drivers trying every way they could. We returned to the store to talk about a Replacement and the staff could not be more helpful. They found a bed that had the required measurements and it is on track for delivery soon. Thank you

I visited the Bensons Reading link a couple of days ago and was very impressed. The customer assistant (Sami) was helpful and provided me with all the information I needed. I felt welcome and would definitely recommend for others to visit the store.