Bensons For Beds - Romford247 Avis 

A very friendly member of staff approached me. He didn't try to push extra purchases on me or over-sell the product. He answered fully any questions I had, he was very knowledgeable about the product I was buying. A very pleasant, professional shopping experience. Would definitely recommend.

Ali at the Romford store was initially helpful, albeit seemed to favour each bed I decided on and have it himself, but the company has severe staffing issues with his practices, around conduct.

I enjoyed Ali’s relaxed sales style. I was encouraged to take my time and make a decision I was comfortable with. I chose a contender and went away to go to a few other stores for comparison. I decided to go back to Bensons for Beds; I found similar prices on comparable mattress offering better delivery dates, but I had liked Ali and wanted to order with him.

Upon return Ali suggested the interest free option and I decided finally on a more expensive choice as it gave me a year to pay. On filling out paperwork I mentioned it was my birthday and Ali said he would throw in a quilt for free as a gift and also said he would give me a complimentary care kit to leave with.

Delivery was set with a 4 week lead time. The day before delivery Ali phoned to say that my e-signature hadn’t gone through that day I had signed, the order had not processed, even though I had confirmation, and that I had to go back in, sign again and delivery would now not be until 15 May. I asked if he could make a better date as I was not happy to have to wait another few weeks as I had already waited four and had booked the day off work to receive the delivery the following day. I heard back on 20th April; Ali asked a colleague to make the call to me, he was there as the person was being fed information from him in the background as the conversation unfolded. A delivery date was proposed as 5 May; I asked that if they removed the delivery charge, I would accept the new date, come back in to the store to sign the paperwork again. This was agreed to. I asked they send confirmation in new paperwork. To my horror, what the paperwork revealed was that they were taking the £39 delivery charge off of the quilt amount charged. When I looked at the original paperwork I realised that the ‘free’ items of the quilt and care kit, were not free and had been added and totalled in to my final amount. I trusted Ali and didn’t really check the paperwork as he told me those were items he was throwing in for free for me. I expected to only pay for the mattress and the delivery, but my total amount was for everything, even the care kit I didn’t even really want and probably wouldn’t even ever unbox. I am still outraged.

When I told them I see what they were trying to do they hung up on me. Be careful, check your paperwork, don’t expect delivery to be when they say it will be and remember that Ali has every single bed in the store as his personal choice. He is unprofessional, devious and actually a very nasty person. His family should be embarrassed of him.

I have written to the company to see if they can shine a light on why their sales people are comfortable to add in hidden costs to customers after telling them items would not be charged for, but they haven’t replied.

Very helpful, good customer service and advice given, extremely happy with purchase and would fully recommend - great deal as we were given 2 pillows which were thrown in free of charge worth £150!!!

Very helpful and efficient service. Delivery guys also went out of their way to take the new bed up to our loft room which was a very tight fit

Staff were friendly and helpful without being overbearing

Everything was perfect except the waiting time

Your man was very helpfull, taking time to explain all options. The name of the sales rep was Jamie. We arrived before store was due to open, but he was still pleased to serve us.

Very good service staff nice and delivery staff very good would buy from them again.

The bed and mattress are lovely. I bought the bed for my son and he says that the bed is comfortable and it looks nice in his room. Sadly our delivery experience was poor. The team arrived, didn’t take any time to ask my son where he wanted me bed. They then dumped everything on the floor, left the bed and mattress uninstalled still in their packaging and were in their lorry and gone before my son realised. He had to assemble the bed, wooden slatted, and we had to dispose of the packaging ourselves.

Delivery was on time and drivers really good

Helpful adviser without being pushy. Allowed us to view mattresses and made helpful suggestions. Because there was no hard sell it made us much more likely to buy.
The lighting in the store appeared harsh unfortunately.

Helpful and friendly.not pressured sale and letting me go round with no hassle which was what I wanted.

We found a great bed, and the customer service was brilliant, very straightforward.

Everything was so easy . A good supply to review, easy people to deal with and very good service all round.

Staff were very helpful and I got the product that I wanted