Josephine at your Archer Lane, Sheffield, store. She couldn't have been more helpful, explanatory, patient and reassuring about what is, after all, a major purchase. Also Shelley, the manager, for her... Voir plus
Établissement
Changer d'établissementUnit 3 Archer Road Retail Park, Archer Drive, S8 0LB Sheffield, South Yorkshire, GB
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Lisez les avis des autres
Good range of beds to choose from but above all the excellent care and knowledge of the salesperson, Richard who was wonderful. The delivery people were also brilliant even putting over shoes on befor... Voir plus
L'entreprise a répondu
Absolutely fantastic service , customer service on the phone was brilliant they got me sorted straight away with a 4 year old simba mattress that had failed , then in store the lady who helped us pick... Voir plus
Went into the sheffield meadowhall retail park branch and was overwhelmed by the mattress options. Thankfully Mike was there to guide us along which mattress would suit our sleeping needs and helped u... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Sheffield Archer Road179
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 3 Archer Road Retail Park, Archer Drive, S8 0LB, Sheffield, South Yorkshire, Royaume-Uni
- 1142365219
4,8
Excellent
197 avis
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Highly recommend
Great service in store, competent but not at all pushy.
Delivery drivers were cheerful, speedy, polite and efficient
17 mai 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
We're so pleased you had such a positive experience with our competent in-store team and our cheerful delivery drivers! Thank you for your wonderful feedback.
Team Bensons - Jess
Helpful attention and advice makes all the-difference
Helpful attention and advice from your staff helped me make my decision. Great range of beds and mattresses to try.
12 mai 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
We're so glad our team provided helpful attention and advice, assisting you in your decision. We appreciate your positive feedback!
Team Bensons - Jess
Staff in the store were very friendly
Staff in the store were very friendly, helpful and patient especially as I changed my mind over the mattress and headboard after my initial order. I was kept informed about delivery and the two lads who delivered it were absolutely charming and set everything up efficiently. Delighted with the bed and have slept well. It is a bit on the tall side but I'm sure I'll get used to that.
Would certainly recommend this company.
4 mai 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
We're delighted to hear that the staff were so helpful and patient with your order changes. It's great to know you were kept informed about delivery and that the delivery team were charming and efficient. We appreciate your recommendation!
Team Bensons
Everything happened as Bensons said it…
Everything happened as Bensons said it would, from delivery arrangements to the delivery itself. The instore staff were helpful and the delivery was very smooth.
29 mars 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
Thank you for the great feedback! 😊 We’re really pleased to hear everything happened just as expected — from clear delivery arrangements to a smooth delivery on the day. It’s lovely to know our in‑store team were helpful too. Enjoy your new bed,
Megan | Customer Care Specialist! 🛏️✨
The staff are really friendly and…
The staff are really friendly and helpful. They have a vast knowledge of all the mattresses available, are happy to spend time discussing our needs, answering our questions and what are the best options for us. Nothing was too much trouble, we didn’t feel any pressure to make a decision.
16 mars 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
Thank you so much for giving us 5 stars Julie! We’re delighted to hear our team were friendly, helpful, and full of knowledge. It’s great to know they took the time to understand your needs, answer all your questions, and explore the best options with no pressure at all. Nothing being too much trouble is exactly the service we aim for 😊Sleep well,
Megan at Customer Care🛏️✨
Fantastic customer care all round
Good range of beds to choose from but above all the excellent care and knowledge of the salesperson, Richard who was wonderful. The delivery people were also brilliant even putting over shoes on before coming into our flat which is up two flights of stairs. The bed is well made and very comfortable. Everyone happy and sleeping better.
15 mars 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
Thank you so much for your review! We’re delighted you found a great range of beds and that Richard’s excellent care and knowledge made such a difference — he’ll be thrilled to hear your kind words. And we’re just as happy the delivery team impressed you too, especially with their care and attention going up two flights of stairs and wearing overshoes. Enjoy your new, well‑made and comfortable bed — here’s to many nights of better sleep,
Megan at Customer Care😊🛏️✨
Réponse de Bensons For Beds - Sheffield Archer Road179
Thank you for giving us 5 stars Clare! We’re so pleased to hear your salesman was brilliant and took real interest in your questions. Really appreciate your feedback,
Megan at Customer Care💜
Excellent service and advice
26 février 2026
Avis spontané
Réponse de Bensons For Beds - Sheffield Archer Road179
Mr Bernard Moran,
We appreciate your review! We're happy our service and advice met your needs, and we thank you for your support.
Team Bensons
Sales team Michael made my purchase…
Sales team Michael made my purchase very easy, he was professional and polite.
To, the delivery guy's also professional today 20/02/2026
Very happy to have shopped with Bensons
Thank you
Kind regards
Chris German 👍
5 février 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
We're happy to hear that your purchase was made easy by our sales team, and that the delivery was also professional. We appreciate you choosing to shop with us!
Stewart - Team Bensons
Réponse de Bensons For Beds - Sheffield Archer Road179
We're happy to hear you received friendly and professional service at a good price. We appreciate your positive feedback!
Great customer experience in the store dreakehouse
Great customer experience in the store and for delivery team really clear and understandable. Highly recommend.
4 février 2026
Avis spontané
Réponse de Bensons For Beds - Sheffield Archer Road179
We appreciate you sharing your feedback! We're so happy that you had a great experience in our store and that our delivery team was clear and helpful.
Terrible service
Ordered a tempur mattress and was assured it would be delivered to my attic bedroom. Delivery arrived and was told it was too cold to go up the stairs as mattress not flexible enough so it was left on middle floor landing.
Had to get family member to help my husband move it as I couldn't help due to being disabled.
Very poor communication between store and delivery team and poor customer service
2 février 2026
Avis spontané
Réponse de Bensons For Beds - Sheffield Archer Road179
Thank you for taking the time to share your experience with us Karen, and I’m truly sorry for the inconvenience and frustration this delivery caused. We will certainly feed this back internally.
Thank you,
Megan at Customer Care
Excellent staff at Drakehouse Sheffield
In the shop Chris was very knowledgeable,
The 2 delivery men were very good and on time, I can’t fault them.
30 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Sheffield Archer Road179
We appreciate your feedback! We're happy to hear that our sales and delivery personnel were knowledgeable, helpful, and punctual. Thanks for sharing your experience.
My experience with Benson Beds was…
My experience with Benson Beds was excellent
From the show room to delivery
Richard was very helpful with information and ordering .Delivery I was reminded,kept up to date and on time.
Would definitely recommend.
26 janvier 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
We're so glad to hear about the excellent experience you had with us, from the showroom to delivery! It's great to know that our team member was helpful and that you were kept informed. Thank you for your recommendation,
Megan at Customer Care
Great experience at the Archer Rd…
Great experience at the Archer Rd Retail Park choosing our new mattress. We were picky and took ages in the store asking questions of Richard, who helped us loads and was really knowledgeable and friendly. Thanks again! Dan and Lauren
10 janvier 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
We're happy to hear that you had a great experience selecting your new mattress. It's great to know our colleague was helpful, knowledgeable, and friendly. We appreciate your positive feedback,
Megan at Customer Care
Mattress and headbord
We ordered a mattress and headboard,the products are great but I think the delivery could have been better ,it turned up in the allotted time ,but they couldn't fit the headboard as they didn't have a screwdriver?and also didn't remove the protector covers on the corners of the mattress only small things but thought it could have been better.
19 janvier 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
We appreciate your order and thank you for your feedback. We're sorry the delivery wasn't ideal; we'll address the headboard assembly and mattress cover removal with our team to improve our service.
Great experience
We were given some great advice in store. And the drilvery was smooth and our new bed is amazing.
22 janvier 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
We're happy to hear that you received great advice in store and that the delivery was smooth! It's also great you find your new bed amazing.
The sales lady (Shelley?) was very…
The sales lady (Shelley?) was very patient and informative
14 janvier 2026
Réponse de Bensons For Beds - Sheffield Archer Road179
We're happy to hear that you found our team member patient and informative! We appreciate your positive feedback and your time.
Great service wonderful bed thank you
21 décembre 2025
Réponse de Bensons For Beds - Sheffield Archer Road179
We’re thrilled to hear you’re loving your new bed and that the service was great! Comfort and happy customers are what we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care
Fast and easy purchase
Lovely lady at the entrance. Asked us if we wanted any assistance when we first walked through then we was left to it. Kindly let us borrow her tape measure and then it was a very quick sale with her. Was there probably 30 minutes and it was the first bed shop we went in and made our purchase swiftly.
11 décembre 2025
Réponse de Bensons For Beds - Sheffield Archer Road179
We're happy to hear that you had such a positive experience in our store. We appreciate your kind words about our team member's helpfulness and are glad we could assist you in making a swift purchase. Thank you for your feedback!
Keaton @ Team Bensons
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