Bensons For Beds - Sheffield Archer Road179 Avis 

Shelley was incredibly helpful
and the bed test was very useful.

Great advice at the showroom and friendly staff. The mattress arrived on time and is perfect. Special mention to Shelly for making the right choice

Our assistant was most helpful, giving us information when needed but at the same time left us to look around by ourselves. The service was fast and efficient.

Very friendly and knowledgeable staff, I visited over two days and had a very positive experience. I have had excellent communication regards to delivery with calls to notify me of changes and a specific time wondow

I would like to make a complaint regarding the unsatisfactory customer service I experienced at the Archer Road store in Sheffield.

My wife was very interested in a mattress, but wanted my opinion before buying the mattress. I took half a day off work on Friday to view the mattress with her. We both liked the mattress and just needed to measure up at home.

The manager Lee assured us we had a couple of days to make a decision and would reserve it for us, and even removed the for sale card from the bed.

My wife returned the next day (Saturday/today) to make payment for the mattress. However we were told that the mattress had been given to someone else.

Given the fact my wife had her heart set on the mattress, plus I had taken time off from work to look at the mattress. You can imagine how disappointed we were on travelling across Sheffield again to place the order.

I phoned up the store and spoke to Lee to explain how disappointed I was. I was offered no real apology for the situation. I still can't understand why at the very least we weren't contacted, when the store had our contract details.

I feel the whole situation was handled very unprofessionally.

The member of staff in the shop in Sheffield couldn't have been more helpful and friendly. Gave us lots of time too. Really good experience.

very good variety of stock and nice staff member to deal with.

Kate was patient and explained everything to us. She had sound knowledge of the products and understood our needs perfectly.

The young man who served us was knowledgeable & really helpful.

Help and explanation, given time to think about and decide, politeness.

Polite and professional approach, allowing a time to view the products, knowledgeable about the various products.

Very friendly and very helpful lady who served us, much better than the older guy who met us last year when we first looked and we walked out as he was so unhelpful.

Excellent. Not pushy salespeople. Good advice given when requested. Great experience overall. Would recommend.

Extremely helpful , good advice, and the young lady was knowledgeable and recommended the right mattress for us .

Excellent service from start to finish. Showroom staff and delivery staff very professional and knowledgeable.

Staff being accommodating, listening and being patient. Answering questions, being friendly.

Recieved helpful advice from staff who understood my needs, then proceeded to purchase

Sales lady shelly was very helpful nothing was a problem.