From beginning to end the customer service team have been amazing! They ask if your ok if you need anything let me know then leave you to it! ( which I like I hate it when they bother you) We only wen... Voir plus
Établissement
Changer d'établissementUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... Voir plus
L'entreprise a répondu
I give five stars based on the excellent customer service I experienced in store. The two staff members were most helpful and went above and beyond to answer queries and meet my budget.
L'entreprise a répondu
The overall experience at Bensons was really good. The staff in the shop were very knowledgable, polite and helpful. The delivery guys arrived on time and did their job efficiently and quickly. The... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Sheffield628
Écrit par l'entreprise
Coordonnées de contact
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, Royaume-Uni
- 1142486489
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Staff very helpful store had a good…
Staff very helpful store had a good variety of beds and mattress
Kate was very helpful and knowledgeable…
Kate was very helpful and knowledgeable about the products on offer. She spent time with us explaining how to choose the right mattress for us, without applying any pressure to purchase. We were very pleased with the whole experience and placed an order the same day.
All the sales team were so helpful,at…
All the sales team were so helpful,at Drake house realtal Park Sheffield.
A knowledgable and helpful member of…
A knowledgable and helpful member of staff
We were allowed to take our time on making a choice and did not feel pressured into making a purchase.
The assistant was very helpful and made…
The assistant was very helpful and made us feel at ease and comfortable . He provided useful information and was honest with us .
Excellent service.
Sound advice given and was not rushed over an expensive. Excellent friendly service.
Bed base
Pick our bed base on website went to shop at drake house Sheffield to check it out nice guy told us about it.can not say about delivery yet as not been delivered yet.will rate delivery when it comes.
Brilliant staff
Brilliant staff - extremely helpful and friendly
We also got a fantastic deal on the bed we purchased
Thanks everyone
Great experience
Made welcome straight away friendly staff.
The sales person we had was very knowledgeable and answered every question we had we made 2 purchases very happy
Overall good experience
Website easy to navigate and the staff in store gave good advice without pushy sales
Bensons 10 year Guarantee
Bought an expensive mattress 3 years ago and unfortunately there was a manufacturer fault on the seams. Phoned Bensons and a repair technician was sent out, who said it could be repaired however wouldn’t come with a guarantee. Spoke with Bensons again who gave us a credit note for a new mattress. Went to Drakehouse and was able to find a similar mattress (as the other one was no longer available) and the manager gave us a deal on a new mattress without having to spend too much more. All arranged in a short time.
the computer bed was excellent service…
the computer bed was excellent service giving us the correct mattress
Great help, lied about delivery costs.
The man who helped was great. He was friendly, helped explain how an ottoman bed works, but he lied and said that delivery was £39.99 yet said he'd give us free delivery. So I got free delivery, great, but the delivery was free anyway so why lie and say it was £39.99. Marketing tactic.
Service with a smile
Michael was very polite and knowledgable about the items that we looked at
Patient with the questions asked and understanding
I explained to the assistant exactly…
I explained to the assistant exactly what I wanted and she found it straight away. Luckily the items I wanted were in stock and are to be delivered a few days after. As yet they’ve not arrived (another 2 days) so eagerly looking forward to them - 2 bedside cabinets with usb points in them in the colour I wanted. Excellent service as always. Many thanks
To your assistant Catherine we award *****
Your assistant Catherine, was very helpful, kind and understanding
Helpful assistant in store.
Helpful assistant in store.
Good communications through process.
Deliver mattress
New every thing what was happening everything brilliant including both men who delivered it eddy and matt.
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