Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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Great customer service in the Hedge End store and the guys that delivered the mattress were fantastic. The reason for dropping a star is due to us changing our mind on the mattress firmness the follow... Voir plus
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We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... Voir plus
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Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... Voir plus
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À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Southampton151
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Royaume-Uni
- 1489787983
4,8
Excellent
713 avis
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A great experience at Bensons
Informative about the products without being overwhelmed. We felt we had a relaxed shopping experience without being pushed into making a purchase, we were given plenty of space and time to make our own decisions and reassuring to know that we’ve got a 40 day return if the bed is not comfortable.
28 janvier 2026
Réponse de Bensons For Beds - Southampton151
We're happy to hear you felt well-informed and relaxed during your shopping experience. It's great you appreciated having the space and time to decide, and knowing about the 40-day return policy. Thank you for your positive feedback!
Brilliant service start to finish
Brilliant service start to finish, delivered on time …. ‘A very happy customer’ thank you to Paul & Luke the delivery lads and Azzura & Jack in store, overall a great experience with Bensons for Beds
22 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
We're happy to hear that you received brilliant service from start to finish, including on-time delivery. We appreciate your recognition of our team's efforts in providing a great experience.
5 star service
5 star service from the shop (hedge end) all the way to the delivery guys from the minute they left my front door. I didn’t end up buying in store but when I went to visit the young lady was very helpful helping me find the perfect mattress. Ordered it few days later online from the minute I ordered I’ve had updates constantly which is very reassuring. From delivery day yet again I could watch how far away the delivery guys were giving me a bang on eta, told the guy to leave it at the door because I don’t want shoes on the carpet… he could have left it and on to the next job but he got out his shoe covers and insisted on helping. both delivery men lovely!!
Couldn’t fault anything other then the price of a mattress these days haha!
23 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
We appreciate your positive feedback regarding our shop and delivery service. We're happy to hear that you found our team member helpful and that you were kept informed about your order. It's great to know the delivery went smoothly.
Quality item with great service from in…
Quality item with great service from in store purchase, through to delivery.
22 janvier 2026
Réponse de Bensons For Beds - Southampton151
We appreciate you sharing your positive experience! We're so glad you were happy with our quality item and service from purchase to delivery.
The member of staff we dealt with was…
The member of staff we dealt with was fully professional and knowledgeable, we were given time to look around the store before being approached for advice.
26 janvier 2026
Réponse de Bensons For Beds - Southampton151
We appreciate your feedback! We're happy to hear that the staff member was professional and knowledgeable, and that you were given time to browse before receiving assistance.
Very good service all through from the…
Very good service all through from the shop to the delivery.
Happy with my purchase.
22 janvier 2026
Réponse de Bensons For Beds - Southampton151
We appreciate you sharing your positive experience! We are so glad to hear that you received very good service from the shop to the delivery and are happy with your purchase.
Overall exceptional service
Sales staff in the shop were helpfull and left you alone to make a decision but were also available to answer any questions. Great discounts applied. Delivery staff were helpful and placed the delivery in room of choice. Son is really heppy with his new bed and mattress
22 janvier 2026
Réponse de Bensons For Beds - Southampton151
We're happy to hear that our sales and delivery teams were helpful and that you found great discounts! It's great your son is happy with his new bed and mattress. Thank you for your positive feedback.
The delivery team
The delivery team, Mandie and her colleague were brilliant. They provided exceptional service
19 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
We're so happy to hear that our delivery team provided exceptional service. Thank you for taking the time to leave us this positive feedback!
Great customer service
We visited the Hedge End, Southampton store and was very happy with the customer service we received; Jack was very helpful and knowledgeable. We have purchased several items from Bensons For Beds over the years and would definitely recommend 👍🏼
18 janvier 2026
Réponse de Bensons For Beds - Southampton151
We're happy to hear that you were pleased with the customer service at our Hedge End store. It's great to know that our team member was helpful and knowledgeable. We appreciate your recommendation and continued patronage!
We are very happy with our bed and we…
We are very happy with our bed and we are happy with the service
19 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
We're happy to hear that you are very pleased with your bed and the service you received. Thank you for your positive feedback!
Great service and excellent delivery…
Great service and excellent delivery staff
19 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
We appreciate you sharing! We are so happy to hear that you found our service great and delivery excellent.
We had a very pleasant experience with…
We had a very pleasant experience with bensons for beds. I would like to say a massive thank you to Azura who showed us around we visited twice in hedge end store to make sure we found the perfect bed and she helped us both times, we didn’t feel pressured and we took up quite a bit of her time she was so lovely and pleasant to speak to she has exceptional customer service and we love our bed thank you so much azura!
27 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Southampton151
We're happy to hear you had a pleasant experience at our store. It's great to know that you felt supported and not pressured while finding your perfect bed. We appreciate you acknowledging the exceptional customer service you received.
Very professional and friendly delivery and assembly service
I paid for the delivery and assembly service for two Ottoman TV beds. The delivery men were superb. Very friendly and professional. The beds were put together very well, and the delivery men very kindly showed me how to operate them safely. They were extremely tidy, removing their shoes each time they came in the house, and removing all packaging. Very impressed. Thank you
13 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
We're so glad the delivery team provided such a friendly and professional service, assembling the beds well and demonstrating their safe operation. We appreciate you highlighting their tidiness and care.
See previous comments
13 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
We appreciate your positive feedback.
Great team and people make the place…
Great team and people make the place when we entered the warm welcome and explained about the mattress and difference which kind of myself got educated
10 janvier 2026
Réponse de Bensons For Beds - Southampton151
Thank you so much for the lovely review Madhu! 😊
Our team will be thrilled to hear you enjoyed the warm welcome. We love helping customers understand the differences between mattresses — so we’re glad you left feeling a bit more “mattress‑educated”! 😄
If you ever need more help or have any questions, we’re always here for you,
Megan at Customer Care
Great experience
I bought new mattresses for my twins. Jack took time to go through the options we had. He then took time with each of the twins to help them decide which was best for them. He made the process as simple and painless as possible. Fantastic service.
10 janvier 2026
Réponse de Bensons For Beds - Southampton151
Thank you so much for the lovely review! 😊 We're delighted to hear Jack took such great care helping your twins find the right mattresses — making the process simple and stress‑free is exactly what we aim for. So glad the experience felt smooth for everyone. Take care,
Megan at Customer Care💛
Great service from a knowledgeable…
Great service from a knowledgeable salesman and a good deal on our purchase.
12 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
We’re delighted to hear you received great service from a knowledgeable team member and secured a fantastic deal. Thank you for your positive review – Lauryn at Customer Care 💜
Very good customer service.
Very good service,very pleasant salesman, had to wait a while as only 2 people were serving and they were busy but very satisfied with the whole shop.
13 janvier 2026
Réponse de Bensons For Beds - Southampton151
We’re so glad you had a pleasant experience and found our service helpful – even during a busy time! 💜 Thank you for your positive review - Lauryn at Customer Care
The two lads were friendly
The two lads were friendly, knowledgabl and professional. A real asset to the company
12 janvier 2026
Réponse de Bensons For Beds - Southampton151
We’re delighted to hear the delivery team was friendly, knowledgeable, and professional throughout. They’ll be thrilled to know they made such a positive impression! Thank you for your positive review – Lauryn at Customer Care 💜
After having my mattress for 4 years…
After having my mattress for 4 years Bensons replaced it as it became faulty no fuss just a full refund customer service at its best so will definitely be using them again fantastic service
12 janvier 2026
Réponse de Bensons For Beds - Southampton151
We’re so glad our team made the replacement process quick and hassle-free – customer service at its best! Enjoy your new mattress 💜 Thank you for your positive review - Lauryn at Customer Care
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