Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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Lisez les avis des autres
Great customer service in the Hedge End store and the guys that delivered the mattress were fantastic. The reason for dropping a star is due to us changing our mind on the mattress firmness the follow... Voir plus
We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... Voir plus
L'entreprise a répondu
Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Southampton151
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Royaume-Uni
- 1489787983
4,8
Excellent
712 avis
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Réponse de Bensons For Beds - Southampton151
We're so pleased our salesperson was patient and helpful. Thank you for sharing your positive experience!
Team Bensons
Réponse de Bensons For Beds - Southampton151
We appreciate your positive feedback! We're so glad you enjoyed our advice and service.
Team Bensons
From the first phone call to,I think it…
From the first phone call to,I think it was Nigel, all was excellent.
Nigel in particular was really helpful in all areas
1 juin 2026
Réponse de Bensons For Beds - Southampton151
We're so glad to hear you had such an excellent experience with us. Your kind words are truly appreciated!
Team Bensons
When we entered the shop
When we entered the shop, a very nice girl came over to us. We had very Pacific needs as the bed had to fit into a rather tight space. The girl (sorry, can't remember her name)was extremely helpful but not pushy. We didn't think we would get a bed to fit the space, but the girl managed to find us one. We were kept up to date with how it was going and it arrived when they said it would. Two very nice chaps carried it up to the bedroom and were very polite and helpful. Would definitely recommend Bensons to friends and family.
1 juin 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased to hear about your positive experience! It's wonderful that our team could help you find the perfect bed for your unique space. We're also glad the delivery was smooth and professional. Your recommendation to friends and family means a lot to us.
Team Bensons
Really good customer service…
Really good customer service experienced in Hedge End store that was really helpful in selecting the right mattress for us. Ordering and Delivery process seamless. Thank you
1 juin 2026
Réponse de Bensons For Beds - Southampton151
We're delighted to hear our team provided excellent service in helping you choose the perfect mattress. We appreciate you highlighting the seamless ordering and delivery process. Thank you!
Team Bensons
Excellent customer service
We were greeted by friendly sales assistant Azura as we entered the store, she built an immediate rapport with us. She listened to all our requirements and demonstrated excellent customer service, she was extremely knowledgeable, and extremely patient she gave us options to consider, above all she was a pleasure to meet, and we felt in very good hands and able to make an informed purchase.
25 mai 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased to hear you had such a positive experience in our store! It's wonderful that our team member built an immediate rapport, listened to your requirements, and provided excellent, knowledgeable, and patient service. We're glad you felt well-guided in your purchase. Thank you for your kind feedback!
Team Bensons
New bed ordered & delivered!
Ordered a mattress, divan and headboard and was served by Nathan - he was excellent- knowledgeable but not pushy.
They kept us up to date about delivery schedules and held on to bed for a while while we were incapacitated.
The delivery team were also excellent- it was an extremely hot day but they were polite and efficient, taking the bed up to the room etc.
I would definitely recommend Bensons for quality & service. As a company they should be pleased to know how great their staff are!
27 mai 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
We're delighted to hear about your excellent experience from start to finish! It's wonderful that our team provided knowledgeable service and kept you updated. We appreciate your kind words about the delivery team's efficiency, especially on a hot day. Thank you for recommending us!
Team Bensons
The members of the team including the…
The members of the team including the delivery drivers were all great and very efficient will use them again
30 mai 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased our team, including the delivery drivers, was great and efficient! Thank you for your kind feedback.
Team Bensons
Lovely sales lady and delivery men who…
Lovely sales lady and delivery men who were very polite and helpful
24 mai 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased our team was polite and helpful. Thank you for your kind feedback!
Team Bensons
Jonathan at Bensons for Beds Hedge End…
Jonathan at Bensons for Beds Hedge End was very helpful and able to answer all questions, no pushy sales talk, very impressed, King Size Divan & Headboard ordered with 25% sale discount
23 mai 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
We're so pleased you had such a great experience with us! It's wonderful our team was helpful and you appreciated the no-pressure approach. Thank you for your order!
Team Bensons
Réponse de Bensons For Beds - Southampton151
We're glad we could help.
Team Bensons
Excellent service from showroom to…
Excellent service from showroom to delivery. Staff knowledgeable and efficient.
24 mai 2026
Réponse de Bensons For Beds - Southampton151
We're so glad you found our service excellent and our staff knowledgeable. Thank you for your feedback!
Team Bensons
Very helpful staff with good…
Very helpful staff with good information on all the bed choices. Efficient purchasing and delivery schedule.
21 mai 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased our team provided helpful information and efficient service. Thank you for your kind words!
Team Bensons
Great selection of beds and headboards…
Great selection of beds and headboards to view and try with very helpful staff who did not get pushy. Thank you.
22 mai 2026
Réponse de Bensons For Beds - Southampton151
We're so pleased you found our selection great and our staff helpful. Thank you for your kind words!
Team Bensons
Excellent from ordering to delivering
Excellent from ordering to delivering. Kept informed each step
16 mai 2026
Réponse de Bensons For Beds - Southampton151
We are so glad you had an excellent experience from ordering to delivery! Thank you!
Team Bensons
A very good range of beds at very…
A very good range of beds at very reasonable prices and excellent customer service including delivery, disposal of old bed and the building of my new bed plus moving my existing bed into another bedroom.
18 mai 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
We're so pleased to hear you found our bed range excellent and our prices reasonable. It's wonderful that our customer service, including delivery and assembly, met your expectations. Thank you for your kind words!
Team Bensons - Jess
Great service
The service in the store was very good and helpful. Natalie was particularly pleasant and offered good advice. Goods arrived on time and in order. the delivery people were very helpful.
29 avril 2026
Réponse de Bensons For Beds - Southampton151
We are so pleased to hear about your positive experience with our team and the timely delivery of your goods. Thank you for your kind words!
Team Bensons
Everything went well.
14 mai 2026
Réponse de Bensons For Beds - Southampton151
Thank you for your review, we appreciate it
Team Bensons - Jess
Réponse de Bensons For Beds - Southampton151
We're so pleased you found our team accommodating, friendly, and helpful. We appreciate your feedback!
Team Bensons
We ordered 2 mattresses and Natalie was…
We ordered 2 mattresses and Natalie was very helpful throughout, from helping us to find the right product to getting us the best savings. Thank you.
13 mai 2026
Réponse de Bensons For Beds - Southampton151
We're delighted to hear our team provided excellent assistance in finding the right mattresses and savings for you. Thank you for your kind feedback!
Team Bensons
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