Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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Great customer service in the Hedge End store and the guys that delivered the mattress were fantastic. The reason for dropping a star is due to us changing our mind on the mattress firmness the follow... Voir plus
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We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... Voir plus
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Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... Voir plus
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À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Southampton151
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Royaume-Uni
- 1489787983
4,8
Excellent
713 avis
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Amber is a gem!
Visited the store last week to nail down what frame and mattress we wanted, and Amber was an absolute gem! She was energetic and knowledgable, personable and we had a good laugh! She helped us narrow down our selection and now we know we are getting exactly what we want! Thanks Amber ☺️
20 mars 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
Thank you so much for your fantastic review Chloe! We’re delighted to hear Amber made your visit such a great experience. So glad you’ve found the perfect frame and mattress—Thank you so much for choosing us,
Megan at Customer Care😊✨
The person who dealt with our purchase…
The person who dealt with our purchase was informative, and helpful
19 mars 2026
Réponse de Bensons For Beds - Southampton151
Thanks for the lovely review Mark! So glad you found our team informative and helpful — that’s exactly what we aim for!
- Megan at Customer Care🌟
Don't buy in store
Don't buy in store , useless rip off company charges 20% cancellation fee just because delivery is too long to wait
Avoid this company
20 mars 2026
Avis spontané
Réponse de Bensons For Beds - Southampton151
Thank you for your feedback Lee. I’m really sorry to hear about your experience. I can confirm your order has now been fully refunded, and we’ll be feeding this back internally to help improve our processes going forward,
Megan at Customer Care
Very good service
Very helpful staff member who gave me the information I required to make a decision on which mattress to purchase and then left me to make that decision without pressure.
24 février 2026
Réponse de Bensons For Beds - Southampton151
Thank you for your kind words Peter! So glad to hear our staff gave you all the info you needed and let you decide in your own time — no pressure, just helpful support. Really appreciate your feedback and for choosing us,
Megan at Customer Care! 🛏️✨
Réponse de Bensons For Beds - Southampton151
Thank you for giving us 5 stars Pamela! So glad everything was seamless from start to finish — and even happier to hear you’re loving your beautiful, classy new bed
Sleep well,
Megan at Customer Care🛏️✨
Very positive and professional taff…
Very positive and professional staff with a m excellent knowledge of beds
11 mars 2026
Réponse de Bensons For Beds - Southampton151
Thank you so much for your kind review! I’m really pleased to hear that you found our team positive, professional, and full of excellent product knowledge. It’s wonderful to know they helped make your experience such a good one.
Sleep well,
Megan at Customer Care
Réponse de Bensons For Beds - Southampton151
Thank you so much for your lovely review! I’m really pleased to hear everything was easy to order, and that you’re happy with the product and the price. That’s exactly the smooth and positive experience we aim to provide!
See you next time! Megan at Customer Care 😊
Really good
Really good, we were looking to buy a new bed and mattress and didn’t know where to start Nathan was sooooo helpful. He gave us space to look around and try the beds but was there when we needed him
5 mars 2026
Réponse de Bensons For Beds - Southampton151
Carolyn,
We're happy to hear that you found the help you needed while choosing your new bed and mattress. We appreciate your positive feedback and are glad you enjoyed your experience in our store.
Team Bensons
Réponse de Bensons For Beds - Southampton151
Barbara,
We're so happy to hear that the mattress provides a comfortable and firm sleep, allowing you to have a good night's rest. Thanks!
Team Bensons
Réponse de Bensons For Beds - Southampton151
Thank you for your lovely feedback — we’re so pleased to hear you received great service from the delivery team.
Megan at Customer Care
We went into Bensons for Beds on…
We went into Bensons for Beds on 28/02/2026 and had a really good experience.
Azura greeted us as soon as we walked in and was friendly and easy to talk to from the start. She showed us around the store, talked us through the different mattresses and explained the differences in a way that actually made sense. There was no pressure at all, just helpful advice and honest recommendations based on what we were looking for.
She was polite, knowledgeable and just genuinely great at her job. Buying a mattress can be a bit of a headache, but she made it straightforward and relaxed. Really good service all round.
3 mars 2026
Réponse de Bensons For Beds - Southampton151
Mr Coombs,
We appreciate you sharing your experience. It's great to hear that you found our team member friendly and helpful, and that they explained everything clearly without any pressure. We are pleased that the service made buying a mattress straightforward for you.
Team Bensons
Réponse de Bensons For Beds - Southampton151
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Purchase of mattress
Had a very good service all the way through process from sales assistant Jon in Hedge End branch to prompt and efficient delivery
21 février 2026
Réponse de Bensons For Beds - Southampton151
Valerie Barrow,
We're happy to hear that you had a very good experience, from your time with our sales team to the prompt and efficient delivery. Thank you for your feedback.
Team Bensons
A very understanding helpful sales man…Everything I asked for.
A very understanding helpful sales man Johnathon. Delivery on time with very good
Delivery men.
26 février 2026
Réponse de Bensons For Beds - Southampton151
Mrs Clarke,
We're happy to hear that you found the salesperson helpful and understanding! It's also great to know the delivery was on time and the team were very good.
Team Bensons
The salesman was very helpful
The salesman was very helpful, but not pushy and left us alone to make our decision. The ordering process was easy. We were kept in contact about our delivery. The delivery was on time and the guys were polite and efficient.
23 février 2026
Réponse de Bensons For Beds - Southampton151
Thank you for your 5 star review Wayne! Great to hear the salesman was helpful without being pushy, and that the ordering and delivery process was smooth, with polite and efficient delivery guys.
See you next time! Megan at Customer Care
Very good service
23 février 2026
Réponse de Bensons For Beds - Southampton151
Really appreciate your feedback David! Great to know the service was very good.
We truly appreciate your feedback.
Megan at Customer Care
New bed and mattress
Very helpful and informed manager at Benson's helped us find the right mattress and bed frame fro out needs without pressured sales pitch.
Delivery worked well for a half term drop off and the delivery team were excellent and very swift and courteous throughout.
23 janvier 2026
Réponse de Bensons For Beds - Southampton151
Thanks so much for giving us 5 stars Mr Leishman! Fantastic to hear you found the ideal bed with the help of an informed, no‑pressure manager, and that delivery during half term was smooth, quick and courteous. 🙌
Wishing you all the best until next time,
Megan at Customer Care
Excellent service from staff on both…
Excellent service from staff on both visits, really helpful in showing ya the variety of mattress pointed out yhe best options for us plus the chance of trying them out. Thorough explanation of the purchasing and delivery options. Highly recommend Bensons.
19 février 2026
Réponse de Bensons For Beds - Southampton151
We're happy to hear that our staff provided excellent service during both of your visits. It's great you found their assistance helpful in showing the mattress options and explaining purchasing and delivery. Thank you for recommending us!
Stewart - Team Bensons
Greeted buy a friendly and helpful…
Greeted buy a friendly and helpful sales man. Pointed me to the mattress i required. Sat and went through payment options
19 février 2026
Réponse de Bensons For Beds - Southampton151
We're happy to hear that our team member was helpful and guided you to the right mattress while explaining the payment options. Thank you for your feedback!
Stewart - Team Bensons
Bed is lovely
Bed is lovely. The delivery/fitting guys were great very courteous and professional. They did a great job in no time . Definitely use Benson's again
16 février 2026
Réponse de Bensons For Beds - Southampton151
We're happy to hear that you find the bed lovely and that the delivery and fitting team were courteous and professional. We appreciate you choosing us and your feedback!
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