Great costumer service. The gentleman that delivered my mattress wore gloves the entire time. We also had a small chat which I appreciated. What I also appreciated was that I could follow every step... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW Brent Cross, Greater London, GB
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Lisez les avis des autres
Your member of staff Amit at Staples Corner London NW2 was very professional in his customer service, gave us good advice and supported us well. The delivery team of 3 were very professional too. Th... Voir plus
Guys at the store were so helpful - Jas and his colleague walked us through and explained everything clearly and everything went exactly to their timeline - we were updated throughout the whole pr... Voir plus
From the moment we walked into the shop and guided to the perfect mattress for our needs, we kinda new this was the one. Oddly the dual tension mattress was incorrectly labelled in the shop, but once... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Staples Corner537
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW, Brent Cross, Greater London, Royaume-Uni
- 2084386743
4,7
Excellent
294 avis
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Excellent all round experience
This is the second bed we have bought from Bensons and the service, delivery, setup, customer support and follow up has been outstanding, Would recommend.
13 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great costumer service
Great costumer service. The gentleman that delivered my mattress wore gloves the entire time. We also had a small chat which I appreciated.
What I also appreciated was that I could follow every step of my order until it got delivered.
The mattress is perfect too, it's heavier than the one I used to own, but it's also one of the most comfortable mattresses I ever slept on.
7 septembre 2026
Réponse de Bensons For Beds - Staples Corner537
We're delighted to hear that you received great customer service and had such a positive delivery experience! It's wonderful to know that our delivery colleague's professionalism and friendly chat made a difference, and that the order tracking kept you informed every step of the way. Best of all, we're thrilled that you're loving your new mattress and finding it so comfortable. Thank you for sharing your fantastic feedback!
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Professional staff…
Your member of staff Amit at Staples Corner London NW2 was very professional in his customer service, gave us good advice and supported us well.
The delivery team of 3 were very professional too. They took care specially on the stair case. The whole process of delivery was good.
30 août 2026
Guys at the store were so helpful
Guys at the store were so helpful - Jas and his colleague walked us through and explained everything clearly and everything went exactly to their timeline - we were updated throughout the whole process.
Delivery guys were excellent taking bed and matress to the bedroom upstairs
Overall an excellent experience start to finish - bed is superb
28 août 2026
Excellent service
It was easy to order my bed, it was delivered promptly with regular communications. The team dismantled and removed the existing bed with no fuss, and assembled the new bed professionally. The bed gave me my first good night’s sleep in years!
18 août 2026
Avis spontané
Réponse de Bensons For Beds - Staples Corner537
We're absolutely thrilled to hear how easy your ordering process was and that your new bed was delivered promptly! It's wonderful that our team handled the dismantling and assembly so professionally, and we're especially delighted to know you're finally getting a good night's sleep.
Team Bensons
Easy exchange and great customer…
Easy exchange and great customer service by Amit in Staples corner
10 août 2026
Réponse de Bensons For Beds - Staples Corner537
Thank you for your wonderful review! 😊 We're delighted to hear that Amit at our Staples Corner store provided great customer service and made your exchange process easy and hassle-free. It's fantastic to know you had such a positive experience. We'll be sure to pass on your kind words to Amit. Thank you for choosing us,
Megan | Customer Care Specialist
Purchasing in store was very easy
Purchasing in store was very easy, The staff were extremely knowledgeable & helpful in all matters.
The delivery team were also very accommodating and certainly didn’t mind taking my new bed & mattress upstairs including negotiating around a pretty large obstacle on the stairs.
Hats off to Benson for Beds.
8 août 2026
Réponse de Bensons For Beds - Staples Corner537
Hello David,
Thank you for your fantastic review! 😊 We're delighted to hear that your in-store purchasing experience was so easy and that our team was able to provide knowledgeable and helpful advice throughout. Your "hats off to Benson for Beds" truly means a lot to us, and we'll be sure to share your kind words with both our store and delivery teams. Thank you for choosing us, and we hope you enjoy your new bed for many years to come,
Megan | Customer Care Specialist⭐
Excellent customer service by Fatima…
Excellent customer service by Fatima (the lady with scarf)
24 juillet 2026
Réponse de Bensons For Beds - Staples Corner537
We are so pleased our team provided such excellent customer service! Thank you for your kind words and for sharing your positive experience with us.
The service provided by Sanjay was…
The service provided by Sanjay was excellent - very professional & informative on the options available to me. Very patient while I took time to decide. Thank You.
Hoping when delivered the products meet the standard set by Sanjay.
2 juillet 2026
Réponse de Bensons For Beds - Staples Corner537
We're so pleased our team member provided excellent, professional, and informative service, showing great patience while you made your decision. We hope your products meet the high standard set!
Team Bensons
Very impressed
My bed arrived and was installed by the Benson team
I was very impressed in how quickly it took the 2 chaps to install my bed
I didn’t want the mattress to be opened as I haven’t moved in yet
I was left instructions off how to open the plastic when I’m ready to open up the mattress
Overall very satisfied, they took all the rubbish with them
27 juin 2026
Réponse de Bensons For Beds - Staples Corner537
We're so pleased to hear that your bed arrived and was installed quickly by the team! It's great that they left you with instructions for the mattress and took all the rubbish with them. We appreciate you sharing your positive experience.
Team Bensons
Quality service from start to finish
Quality service from start to finish. Knowledgable staff and very impressed with the hard working friendly delivery guys
24 juin 2026
Avis spontané
Réponse de Bensons For Beds - Staples Corner537
We're so pleased you received quality service from our knowledgeable staff and friendly delivery team. Thank you for your kind feedback!
Team Bensons
YAYyyyyyy!!! 🙌 It's all about 'RAJ'!!
In a nutshell 'RAJ'!!! Wonderful salesman. Knowledgable, personable, professional. We visited the Staples Corner store on Tue 26th May and was made to feel welcome and valued. I write this review on behalf of my uncle Raymond. We trusted Raj's recommendations and are so pleased with our purchases. He made the whole experience very enjoyable. Will defo recommend him and Bensons for Beds, Staples corner. Thank you Raj. My uncle Raymond and I will be back.
19 juin 2026
Réponse de Bensons For Beds - Staples Corner537
We're so pleased to hear about your wonderful experience at our Staples Corner store! It's fantastic that our team member was knowledgeable, personable, and professional, making your visit enjoyable. We appreciate your trust in our recommendations and look forward to welcoming you back.
Team Bensons
Sanjay is a top guy.
Sanjay is a top guy.
He assisted me and the family at a high level and we obtained the very best in service as well as a great deal.
Thank you
10 juin 2026
Réponse de Bensons For Beds - Staples Corner537
We are so glad to hear that our team provided such excellent service and a great deal. Thank you for your kind words!
Team Bensons
The whole experience of dealing with…
The whole experience of dealing with Bensons, from purchase to delivery, was excellent and we recommend your Staples Corner branch to anyone we know who is looking for a new bed.
8 juin 2026
Avis spontané
Réponse de Bensons For Beds - Staples Corner537
We're so pleased to hear your entire experience, from purchase to delivery, was excellent. Thank you for recommending our branch!
Team Bensons
Réponse de Bensons For Beds - Staples Corner537
We appreciate your kind words. We are delighted to know you found our team helpful and friendly.
Team Bensons
Great customer service by Raj.
16 mai 2026
Réponse de Bensons For Beds - Staples Corner537
We are glad you had a great experience. Thank you !
Team Bensons
Efficient and helpful service from…
Efficient and helpful service from Noori. Knew his stuff and very knowledgable. Took out the stress and avoided having to try every single bed!
3 juin 2026
Réponse de Bensons For Beds - Staples Corner537
We're so pleased our team member provided efficient, knowledgeable service, making your bed selection stress-free. Thank you for your kind words!
Team Bensons
Very friendly, knowledgeable and not pushy!
Went in the store in Brent Cross and the staff was very friendly and helpful. Fatima was knowledgeable and patient. Good assortment across the full value spectrum.
25 mai 2026
Réponse de Bensons For Beds - Staples Corner537
We're so pleased to hear about your positive experience at our Brent Cross store! It's wonderful that our team was friendly and helpful.
Team Bensons
From beginning to end we had a fabulous…
From beginning to end we had a fabulous service, from the salesman in Staples Corner branch to the delivery staff; a great team. Delivery of mattress was smooth and on time, we were notified and updated on precise delivery time.
Product came as expected and couldn’t be happier. Thank you to all.
24 mai 2026
Réponse de Bensons For Beds - Staples Corner537
We're so pleased to hear you received such fabulous service from our team, from start to finish! It's wonderful that your delivery was smooth and on time. Thank you for your kind words.
Team Bensons
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