Bensons For Beds - Staples Corner537 Avis 

Great service

Sanjay at Bensons at Staples Corner was great. We arrived near closing on Saturday, and he was patient & friendly regardless of our late arrival.
The following day, I called the Store first thing, and placed my order with Tyrone, who was also professional and helpful to deal with. All in all a very positive experience with the company so far.

The store manager Tyrone was very polite and courteous and allowed me to use their toilet so I then had time to look around and find what I wanted.
I did not require the help of the staff as I knew what I wanted and was able to narrow down my selection myself. I would have given them 5 stars if it was not for the fact that once I had made my selection it took ages to be able to pay and leave the store.

A very impressive experience. The assistant we dealt with (Sanjay) was excellent. He listened carefully to what we wanted, and was very helpful in taking us through the options. At no point did he try to push us into making a purchase. He made the entire experience much easier than we had feared it might be and we were very happy indeed with the option we finally chose. Excellent!

very nice shopping experience, the staff is patient and explain very clear.

Friendly professional service. Tyrone was very helpful and showed me all available options. He also explained the process very clearly so I know what to expect on the day of delivery.

Well informed and attentive customer service. I believe the chaps name is Jay. He answered all my questions are paid attention to my product needs.

Jaz was amazing really knew his stuff wonderful service

Had a great experience at the Staples Corner branch with Tyrone. Was very accommodating in us buying a mattress and a bed and helping us with measurements and styles. Great customer service. Thank you Tyrone.

Excellent customer services and very kind and helpful store manager

Spoke with Tyrone. He performed the mattress test and took his time to recommend
particular mattresses he felt were suitable for my needs following on from my surgery.

Dear Tyrone

Its Graham here and we had our two new mattresses delivered today (23/01/24). I didn’t fill in the How Did We Do Survey as I was waiting for the mattresses to be delivered first and now I see it has closed due to my delay. So I thought I would turn to the keyboard to express my sincere thanks for you and your teams understanding and professionalism all tied up with a bit of humour! If only there were more like you out there to serve, what I feel, has become a market place where so many sellers just want to turn a buck without due consideration to the paying customer. You and the team deserver continued success because of how you conduct yourselves – well done.

Also please flag up to the powers that be that your two delivery guys Lee and Emmanuel were also first rate we all had a good laugh together and they were very efficient at moving those mattresses. – too damn heavy for me.

Anyway Tyrone thank you again and if you want me to direct this to one of your seniors just let me know.

Good luck

Graham

Thanks a lot Anil. You are a total pro. The store manager is super nice and considerate too.

Helpful and attentive staff. Fully explained products and advised accordingly.

The staff takes their time to find you what you need and they know their stuff.
They make it a very smooth customer experience.
Thanks Sanjay for all the help

We visited the store before closing time but the manager was really helpful and didn’t rush us at all, he listened carefully what we explained and guided us to the right way and we decided for a really nice bed and an amazing mattress! Thank you so much for your help!

Manager very knowledgeable and helpful

Guidance and recommendations provided for purchase, delivery, care and also the overall great attitude of the staff (Anil)

My partner and I went into this Benson's for beds to purchase a new mattress for our new flat with zero experience on buying a mattress, or what we both liked. You can read about mattresses all day but for me other than actually testing them out information is largely useless.

Sanjay was a very pleasant, informative and helpful host. Based on asking us about our sleeping styles and testing which mattress hardness we found most comfortable on a machine in store, he took us on what he called a 'customer journey' to assess 7 different mattresses. Along the way he explained how our sleeping styles matched to preferences on mattress firmness and type, and explained the variations in mattresses. He helped us to find a mattress that was a mutually comfortable compromise for me and my partner which we were both genuinely really happy with, and was within our quoted budget. Overall, really happy with the buying experience and with the final outcome.