My bed was delivered in the exact time slot that I was given. The 2 gentleman that came did a good Work within the specified time. They were professional and there was not much disruption. Ver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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Lisez les avis des autres
Excellent service. New mattress delivered on time. Texts to keep me updated. A call to let me know the delivery was 30 minutes away. Delivery men were professional and very helpful. I would definitel... Voir plus
We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able t... Voir plus
L'entreprise a répondu
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Stevenage493
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, Royaume-Uni
- 1438312172
4,7
Excellent
498 avis
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Brilliant service from Sophie, Craig and Kev!
Service was excellent from initial experience browsing all the way through buying with Sophie @ Stevenage. The delivery from Craig and Kev was amazing and they showed great humour trying to navigate the 2x king size Mattresses up two separate small, tight cottage staircases. All done with great professionalism and care.
22 mai 2026
Réponse de Bensons For Beds - Stevenage493
We're so pleased to hear about your excellent experience, from browsing to delivery! It's wonderful that our team provided such professional service and even a bit of humor with those tricky staircases. Thank you for sharing your positive feedback!
Team Bensons - Jess
As we entered the store …
As we entered the store we were approached by a member of staff who asked if we would like any help, which we did, the lady was very knowledgeable and very professional, answered all our queries, and found us exactly what we were looking for and within budget. We left the store a very happy couple.
12 mai 2026
Réponse de Bensons For Beds - Stevenage493
That's wonderful to hear! We're so pleased that our team could assist you in finding exactly what you needed within your budget. Thank you for sharing your positive experience! ✨
Team Bensons - Jess
I brought an item in Bank Holiday.
I brought an item - Bank Holiday.
Item was ok, when I picked up and got hope ( it had pen on the headboard ).
Customer services very unprofessional .
I brought item out if good faith, never did i expect the item I brought to have pen on it .
Left dissatisfied , on my item I brought!!
Never again , will I buy from Bensons for beds .
4 mai 2026
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We're truly sorry to hear about the issue with the headboard and your disappointment with our customer service. We appreciate you bringing this to our attention and will review your feedback internally to improve.
Team Bensons
Réponse de Bensons For Beds - Stevenage493
We're so glad to know our salesperson and delivery people were helpful and efficient! Thank you for your positive feedback.
Team Bensons
Looking for a mattress for a spare…
Looking for a mattress for a spare room. The sales assistant guided us well and we found a mattress that suited our needs and budget. Thanks Bensons
4 mai 2026
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We're happy to hear that our sales assistant provided excellent guidance, and you found a mattress that met your needs and budget. Thank you for your positive feedback!
Team Bensons
Réponse de Bensons For Beds - Stevenage493
We're happy to hear about the helpful in-store assistance and the timely, efficient delivery! Thank you for your positive feedback.
Team Bensons
All round very good Customer service from Bensons.
Easy to order in store, great on line comms regarding the progress mattress made through manufacture, and delivery, which arrived as expected. Delivery men polite and efficient. All in all a very good experience.
30 avril 2026
Réponse de Bensons For Beds - Stevenage493
Lovely to hear — clear communication, on‑time delivery, and polite service is exactly what we aim for!
Thanks again for choosing us — enjoy every cosy moment!
I’ve rated 2 stars at this stage…
I’ve rated 2 stars at this stage because it’s still early days, but I do have a concern. I purchased the 90CM MATT ARTISAN PURE SPLEND CR Extra Firm White mattress expecting strong support, yet after the first night on 27th April it already felt like it was sinking in the middle. Today is 30th April and the issue is still noticeable. I’m hoping it improves with time, but right now I’m unsure about the mattress quality
30 avril 2026
Réponse de Bensons For Beds - Stevenage493
We appreciate you taking the time to share your experience. We're sorry to hear the mattress feels like it's sinking in the middle after only a few days. We'll look into this to ensure our products meet expectations for firmness and quality. If this doesn't improve, please do reach out to us so we can review this further. You are also within your 40 nights comfort guarantee to exchange the mattress.
Team Bensons
Bensons not just quality beds but also excellent service…
Bensons provides excellent quality beds and that is the reason why I have bought a second bed there with similar characteristics. I also bought a sofa bed that seemed of original design and at a very good price. Staff were very helpful and delivery was very good. Thank you.
4 avril 2026
Réponse de Bensons For Beds - Stevenage493
Much appreciated! It’s wonderful to hear you returned to us and were pleased with both the products and delivery.
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Good choice of beds
Good choice of beds, helpful staff to offer advice and no pressure to buy.
9 avril 2026
Réponse de Bensons For Beds - Stevenage493
Perfect! Helpful advice and no pressure—thanks for choosing us!
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Excellent service
Excellent service, friendly welcoming staff. Great prices for quality product.
20 avril 2026
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We appreciate your feedback! It's great to know you received excellent service from our friendly staff and found great prices on quality products.
Thank you for your positive review – Lauryn at Customer Care 💜
The sales guy was extremely helpful
The sales guy was extremely helpful. More personal than other bed retailers. He spent time getting us exactly the right bed. Customer service was very good. I’d definitely recommend.
15 avril 2026
Réponse de Bensons For Beds - Stevenage493
Thank you for the lovely review! We’re delighted you enjoyed the personal service and felt well looked after — thanks for recommending us,
Megan | Customer Care Specialist😊
Great customer service | Beautiful bedroom furniture
1st of all, customer service was great. We felt listened to and supported when choosing the products. At no point were we pressured to purchase anything.
Absolutely love my beDroom furniture, great quality and just beautiful. To top it all, Its Comfy 🥰
15 avril 2026
Réponse de Bensons For Beds - Stevenage493
Thank you so much! We’re thrilled you felt listened to and supported — and even happier that you love your new bedroom furniture. Comfort and smiles all round,
Megan | Customer Care Specialist🥰
Big thank you too the lads who…
Big thank you too the lads who delivered our bed so polite and very helpful.
18 avril 2026
Réponse de Bensons For Beds - Stevenage493
Much appreciated! Polite and helpful service is exactly what we aim for 👏
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist💛
Réponse de Bensons For Beds - Stevenage493
Thank you for your kind words! We’re pleased everything was smooth and pressure‑free.
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist🌟
Réponse de Bensons For Beds - Stevenage493
We appreciate your feedback! We're so pleased to hear you found our people nice, service efficient, and times reliable.
Team Bensons
Réponse de Bensons For Beds - Stevenage493
We appreciate your fantastic review! We're so glad you received great service from our knowledgeable and delivery teams.
Excellent service (Stevenage)
Excellent service from the Stevenage branch throughout the process. Bed was delivered on time and taken straight through to the bedroom (not easy considering the house layout, so hats off to the delivery team!)
1 avril 2026
Avis spontané
Réponse de Bensons For Beds - Stevenage493
Thank you for the great feedback! 😊 We’re delighted to hear you had excellent service from the Stevenage branch and that delivery was right on time. Thank you for choosing us,
Megan | Customer Care Specialist👏
So helpful and efficient
So helpful and efficient. Received good impartial advice during the visit to the store. No pressure sales.
24 mars 2026
Réponse de Bensons For Beds - Stevenage493
Thank you for the great feedback Mark! We’re delighted you found our team helpful and efficient — and even happier to hear you enjoyed the no‑pressure, honest advice. That’s exactly how it should be,
Megan | Customer Care Specialist✨
Réponse de Bensons For Beds - Stevenage493
Thank you! Excellent service + delivery is what we love to hear 😄
Thank you once again for your kind words. We're always here if you need anything further,
Megan | Customer Care Specialist💜
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