My bed was delivered in the exact time slot that I was given. The 2 gentleman that came did a good Work within the specified time. They were professional and there was not much disruption. Ver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent service. New mattress delivered on time. Texts to keep me updated. A call to let me know the delivery was 30 minutes away. Delivery men were professional and very helpful. I would definitel... Voir plus
We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able t... Voir plus
L'entreprise a répondu
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Stevenage493
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, Royaume-Uni
- 1438312172
4,7
Excellent
498 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The manager at the store in Stevenage…
The manager at the store in Stevenage was a pleasure to deal with throughout the whole process
7 février 2026
Réponse de Bensons For Beds - Stevenage493
We appreciate you taking the time to share your positive experience. We're so glad to hear that you had a great experience with the manager!
Réponse de Bensons For Beds - Stevenage493
We're delighted to hear that our knowledgeable staff was very helpful, and the service was perfect! We appreciate your positive feedback.
Réponse de Bensons For Beds - Stevenage493
Thank you for your lovely review Ray! We’re delighted to hear you received excellent help in our Stevenage store and that your delivery arrived on time. It’s great to know our staff were helpful throughout your experience. We really appreciate you taking the time to share your feedback with us,
- Megan at Customer Care💜
Réponse de Bensons For Beds - Stevenage493
Thank you for your positive feedback!
Good service
Good service, good information, good product, delivered on time and with care
24 janvier 2026
Réponse de Bensons For Beds - Stevenage493
We appreciate your positive feedback. We're happy to hear that you received good service, information, and product, delivered on time and with care.
Good service
20 janvier 2026
Réponse de Bensons For Beds - Stevenage493
Thank you for your positive feedback!
Great from start to finish
Friendly and helpful in store. Very good communication throughout. Swift and pleasant delivery.
23 janvier 2026
Réponse de Bensons For Beds - Stevenage493
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team friendly and helpful, and the delivery swift.
We had excellent help in store and the…
We had excellent help in store and the delivery service was perfect.
We were kept informed when delivery would be and on the day the two guys who delivered were very efficient and polite.
22 janvier 2026
Réponse de Bensons For Beds - Stevenage493
We're happy to hear that you received excellent help in store and that our delivery service met your expectations! It's great to know our team was efficient and polite. Thank you!
The staff member service was very…
The staff member service was very pleasant and helpful did her best to get us a great deal
12 janvier 2026
Réponse de Bensons For Beds - Stevenage493
We're so pleased to hear that our staff member was pleasant and helpful and secured a great deal for you. Thank you for your positive feedback.
A great service
1 janvier 2026
Réponse de Bensons For Beds - Stevenage493
We’re so glad you had a great experience with our service! 💜 Thank you for your positive review - Lauryn at Customer Care
Super delivery experience
Super delivery experience. Arrived when they said they would having phoned to give me a more exact time. Happy and helpful when they arrived removed my old mattress and put my new one in place almost before I could notice it happen!! Explained what I needed to do next and left letting me get on with the rest of my day.
11 janvier 2026
Réponse de Bensons For Beds - Stevenage493
Thank you so much Adrienne! Our delivery team will be thrilled to hear this. Glad they could whisk away the old mattress, set up the new one, and keep your day running smoothly. Enjoy the comfort,
Megan at Customer Care!
Surprised and pleased
Connor in Stevenage was very helpful and knowledgeable when purchasing my original and replacement mattress. Sadly, the first mattress was faulty within a year. But, Bensons were good to their replacement policy. An independent assessor visited and within a week I was able to choose either a refund or another mattress.
I chose a new more expensive one which was delivered within two weeks. And, because of their honesty and upholding their policy, I have purchased a second mattress for our other bedroom.
26 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We're happy to hear that the team member in Stevenage was helpful during your mattress purchases. It's good to know our replacement policy worked well for you, and you were able to find a suitable replacement. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Stevenage493
Thank you for giving us 5 stars Mr Benn! We’re glad our team was helpful and made the process quick and easy. We appreciate your feedback,
Megan at Customer Care
I must say the service I got at…
I must say the service I got at Stevenage branch young lady who served me her name is Sarah she was brilliant really gave me a lot of time as I suffer from anxiety a little bit and she made me very comfortable recommend anybody to go speak to her she was brilliant and the other stuff I bumped it into on the way round we're also very good but she's the one that sorted me out very grateful cuz it is hard when you've got some form of anxiety mental health problem or something like that you need support like that
2 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Stevenage493
Thank you for sharing your experience Trevor! We’re so pleased to hear Sarah at our Stevenage branch provided such brilliant support and made you feel comfortable throughout the process. Your kind words mean a lot, and we’ll make sure Sarah and the team know how much you appreciated their care. We’re proud to offer a welcoming environment for all our customers and look forward to seeing you again soon.
Sleep well,
Megan at Customer Care
Staff were very attentive and listened…
Staff were very attentive and listened to my needs . Got a great deal in the sales and they helped me load my matress into my van . Job jone 👍
30 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We’re so glad our team was attentive and helpful, and that you got a great deal. Helping you load the mattress was the least we could do – enjoy your new bed!
See you next time! Megan at Customer Care 😊
Good purchasing experience
Recently purchased a new mattress. Visited a few branches before deciding which to go for, but in all the staff were friendly, helpful and very knowledgable. Basically ended up purchasing from my local branch but as I say in all we visited we had a good experience.
2 janvier 2026
Réponse de Bensons For Beds - Stevenage493
We’re so glad every branch gave you a friendly, knowledgeable experience and helped you find the perfect mattress locally – that’s wonderful to hear! Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Stevenage493
We are happy to hear that you found our customer service to be very good and not pressured. We appreciate you taking the time to leave us this great feedback! – Lauryn at Customer Care 💜
Great customer service from Georgia in store.
Georgia who helped us with our Mattress selection was very helpful. Her knowledge and understanding of the brands she was selling was very good. Georgia made the entire experience very easy and enjoyable.
28 décembre 2025
Réponse de Bensons For Beds - Stevenage493
We’re so glad Georgia made your mattress shopping easy and enjoyable! Her knowledge really shines through. Thank you for your positive review – Lauryn at Customer Care 💜
Friendly
Friendly, polite, happy staff, answered lots of our questions, Thank you Tara
10 décembre 2025
Réponse de Bensons For Beds - Stevenage493
We're happy to hear that our friendly, polite, and happy staff answered your questions! We appreciate your positive feedback and thank you!
The salesman Colin was helpful
The salesman Colin was helpful, polite even though this was not a big sell. When we went into Dreams the salesman had such a bad attitude that we left
13 décembre 2025
Réponse de Bensons For Beds - Stevenage493
Thank you for your kind words Mr Rieger! We’re so pleased Colin made your experience a great one. We appreciate you choosing us and look forward to helping again in the future.
Best Wishes,
Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.