My bed was delivered in the exact time slot that I was given. The 2 gentleman that came did a good Work within the specified time. They were professional and there was not much disruption. Ver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent service. New mattress delivered on time. Texts to keep me updated. A call to let me know the delivery was 30 minutes away. Delivery men were professional and very helpful. I would definitel... Voir plus
We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able t... Voir plus
L'entreprise a répondu
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Stevenage493
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, Royaume-Uni
- 1438312172
4,7
Excellent
498 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good sales person,not pushy
13 août 2025
Réponse de Bensons For Beds - Stevenage493
We're happy to hear that the salesperson was helpful and not pushy Paul. We appreciate your feedback, Megan at Customer Care
positive experience
Overall a very positive experience with Bensons from the initial visit to the shop and the advice we were given, to communication regarding delivery and the delivery itself. Will be recommending
4 août 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
Thank you for choosing Bensons for your recent purchase! We are thrilled to hear that you had a positive experience with us from start to finish. Thank you for your recommendation and we can't wait to see you again, Megan at Customer Care
Bensons for Beds were able to meet our…
Bensons for Beds were able to meet our needs, with a very comfortable mattress within a very short time frame. We were given a very comfortable shopping experience. Thank you Sarah and team.
27 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
Thank you so much for your kind words! Our team here at Bensons for Beds is dedicated to providing excellent customer service and finding the perfect mattress for each and every customer. We're thrilled that you had a comfortable and enjoyable shopping experience with us. Thank you for choosing Bensons for Beds. Sweet dreams! Megan at Customer Care
The previously set Delivery date was changed
They were supposed to bring me my family beds on 25 th of July although we were promised to have the order earlier than that. Now even worse they just texted me that they cant delivery on that set date they changed to the 8 th of August!!! When i am going abroad ! So what is gonna happen now i dont know when i am gonna be back and so i dont know what to do!! No customer service.
18 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We regret the delivery change and any resulting difficulty. Due to no order details being attached, please follow the link and reach out to us: https://www.bensonsforbeds.co.uk/contact-us/
Megan at Bensons for Beds Care Team.
To Bensons Stevenage
To Bensons Stevenage Manager - best experience ever because of Sophie. Sophie is professional, knowledgable, extremely helpful and assisted us even though we didnt make the purchase on the day. But because of Sophie we went back and only wanted to deal with Sophie. Super star and made the experience all worth while as we didnt even look at beds at any other stores. We only wanted to deal with Sophie! FIVE STARS EXPERIENCE ⭐️⭐️⭐️⭐️⭐️
24 juillet 2025
Réponse de Bensons For Beds - Stevenage493
Thank you for your kind words about Sophie, we are happy to hear that she provided you with exceptional service. That's what we strive for at our store! We value your loyalty and hope to see you again soon. Megan at Customer Care⭐️⭐️⭐️⭐️⭐️
Georgia was fabulous at helping us find…
Georgia was fabulous at helping us find the right mattress. We were very lucky and ended up with a top quality mattress of our choice bring in the clearance as returned for some reason or another. However asking any questions and confirming collection with the Assistant Manger was hard work he was obviously totally not interested.
22 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
Thank you for your feedback! We are so glad that Georgia was able to assist you in finding the perfect mattress. We apologise for any challenges you experienced with our Assistant Manager. We will address this issue to ensure the best customer service experience for all. Thank you for choosing our business, Megan at Customer Care
Excellent and quick service
Excellent and quick service. Connor was great in Stevenage store
24 juillet 2025
Réponse de Bensons For Beds - Stevenage493
Thank you for the positive feedback! We're thrilled to hear that Connor provided excellent and speedy service at our Stevenage store. We appreciate your business, Megan at Customer Care
Very new mattress thorough and everyuery dealt…
Very thorough and every query dealt with efficiently
21 juillet 2025
Réponse de Bensons For Beds - Stevenage493
Thank you for your positive review! We strive to provide thorough and efficient service to all of our customers. We're so glad to hear that this was your experience. Thank you for choosing our business, Megan at Customer Care
Réponse de Bensons For Beds - Stevenage493
Thank you so much for your positive feedback! We strive to provide excellent customer service and we are happy to hear that our staff was able to assist you. Thank you for choosing our business, we appreciate your support, Megan at Customer Care
Excellent help and customer service…
Excellent help and customer service from Connor.
16 juillet 2025
Réponse de Bensons For Beds - Stevenage493
We're thrilled to hear that Connor provided excellent help and customer service! We strive to deliver top-notch service to all of our customers. Thank you for your positive feedback, Megan at Customer Care
Stevenage Store
We visited the Stevenage Store last weekend. Tara was super helpful and very knowledgeable. Tara listened and helped narrow down the choice for us which helped make our decision easier.
9 juillet 2025
Réponse de Bensons For Beds - Stevenage493
Thank you for taking the time to leave a review! We are thrilled to hear that Tara provided exceptional service and helped make your decision easier. We will be sure to pass along your kind words to her. See you again soon at our Stevenage Store! Megan at Customer Care🙌
A very informative and well explained…
A very informative and well explained service with out pushing for a sale
28 juin 2025
Réponse de Bensons For Beds - Stevenage493
Thank you for your positive review! We strive to provide informative and helpful services without the pressure to make a sale. We appreciate your support and hope to continue seeing you in the future, Megan at Customer Care
Very helpful & informative
Sales associate Tara assisted us in providing all the relevant information that helped us choose our new Tempur mattress. The purchase was swift and we left feeling confident that we had chosen the right option for us and additionally at an affordable price.
29 juin 2025
Réponse de Bensons For Beds - Stevenage493
Thank you for your kind words! We are thrilled to hear that Tara was able to provide you with exceptional service. We hope to see you again in the future, Megan at Customer Care.
New mattress.
So far are experience has been good.
Customer service very helpful.
Are mattress is not being delivered until July so hopefully we will be pleased with the product.
11 juin 2025
Réponse de Bensons For Beds - Stevenage493
We appreciate your positive feedback and are so glad our customer service was helpful. We hope you'll be pleased with your mattress when it arrives in July! Take care, Megan at Customer Care
Great customer service!
Great customer service and assistance throughout the process of finding the perfect mattress.
13 juin 2025
Réponse de Bensons For Beds - Stevenage493
We appreciate you taking the time to share your experience with us. We're happy to hear that you received great customer service and assistance finding your perfect mattress! Take care, Megan at Customer Care
Great knowledgeable assistants and not…
Great knowledgeable assistants and not at all pushy. Gave me enough information to make a decision.
13 juin 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We appreciate your feedback Lottie! We're glad our assistants provided helpful information without pressure, enabling you to make an informed decision. Take care, Megan at Customer Care
Réponse de Bensons For Beds - Stevenage493
We're glad you found our sales person helpful and knowledgeable. We appreciate your positive feedback very much. Take care, Megan at Customer Care
Excellent customer service and very…
Excellent customer service and very knowledgeable staff
13 juin 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We are delighted to hear you received excellent customer service from our knowledgeable staff! We appreciate your positive feedback. Take care, Megan at Customer Care
FriendFriendly and very helpful in…
FriendFriendly and very helpful in helping us make the right choice
9 juin 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We're happy to hear that our team was helpful in guiding you to the right choice. Thank you for your positive feedback, Megan at Customer Care
Deliver the service that was requested…
Deliver the service that was requested and agreed with the sales team in the shop
5 juin 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We appreciate your feedback and regret that our service did not meet your expectations. We'll review your experience with our sales team. Thank you, Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.