David was excellent when we were shopping for a new bed. Friendly and knowledgeable, he was very good at listening to what we wanted and our sleep preferences then offering guidance towards what mat... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3 Telford Forge Retail Park, Overdale, TF3 4AG Telford, Shropshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
As a elderley couple we decided to purchase our new mattress from BENSON S! DAVID THE SALESMAN WAS EXCELLENT ,HE KNEWVHIS PRODUCTS VERY WELL.OUR DELIVERY DATE WAS EXCELLENT AS WAS THE PRICE.DELIVERY... Voir plus
L'entreprise a répondu
We walked into the shop in telford and was immediately put at ease. No pushing for a sale just great advice and friendly helpful service. The matress that was sold to us is absolutely 💯 the best we h... Voir plus
L'entreprise a répondu
Superb delivery service. The guys were beyond superb! Called 40 mins prior to delivery, they were friendly yet professional really nice men. They removed their shoes without me asking, took mattre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Telford737
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, Royaume-Uni
- 1952216803
4,8
Excellent
389 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Knowledgeable and friendly staff
Knowledgeable and friendly staff. I have been a customer with Bensons for years. Tried other bed companies and still came back to Bensons. Thank you
11 mai 2025
Réponse de Bensons For Beds - Telford737
We appreciate your continued loyalty over the years. It's great to know our knowledgeable staff made your experience a positive one. Thank you for your feedback! Take care, Megan at Customer care
Excellent store service
Kerry was so helpful and engaging, she understood exactly what I wanted and did not rush me in anyway.
She had a very good understanding of all the beds, mattresses, headboards etc. She explained how beds and mattresses had developed since my last purchase from Benson's. I felt very comfortable in making my choices for the guest double bed, mattress and headboard, and because of this I ordered a second single bed, mattress and headboard, for our small room. I am anticipating the same level of professionalism as I received when my last bed was delivered during lockdown.
9 mai 2025
Réponse de Bensons For Beds - Telford737
We're happy to hear that you found our team member helpful and engaging. It's great to know that they understood your needs and provided you with a comfortable shopping experience. We appreciate your feedback., Take care, Megan at Customer care
Kerry the best
Kerry who looked after us was very knowledgeable and had a sense of humour.
10 mai 2025
Réponse de Bensons For Beds - Telford737
Thank you for your review! We are thrilled to hear that Kerry provided you with exceptional service. Our team takes pride in their knowledge and we are glad you were able to enjoy a humorous experience with us. We hope to see you again soon!
The sales assistant wasn't pushy at all…
The sales assistant wasn't pushy at all left us to look around by ourselves
3 mai 2025
Réponse de Bensons For Beds - Telford737
Thank you for your kind review! We truly value our customers' shopping experience and aim to provide a comfortable and relaxed environment. We appreciate your feedback and hope to see you again soon.
Sleep well, Team Bensons💜
Very good experience at this store
Very good experience at this store, customer oriented and good choice of beds.
30 avril 2025
Réponse de Bensons For Beds - Telford737
Thank you for your kind words! We strive to provide great customer service and a variety of high-quality beds to meet your needs. We're glad you had a positive experience at our store.
Sleep well, Team Bensons💜
Alexis Bedframe and Slumberland Air 6.0 mattress
I visited the Telford store and Kerry was very helpful in enabling me to find a mattress and bedframe to suit my individual needs. I have placed the order which was a very easy process and am awaiting delivery.
22 avril 2025
Réponse de Bensons For Beds - Telford737
Thank you for taking the time to leave this wonderful review! We're thrilled to hear that Kerry was able to assist you in finding the perfect mattress and bedframe for your needs. We can't wait for you to receive your order and enjoy a comfortable night's sleep. Thank you for choosing us!
Sleep well,
Team Bensons💜
Réponse de Bensons For Beds - Telford737
Thank you for your review! We are thrilled that our team was able to make you feel comfortable. Providing a positive experience for our customers is our top priority. We look forward to serving you again soon.
Sleep well, Team Bensons💜
Mis-sold Mattress from Telford Store
We bought a Staples EcoLatex Refresh Pocket 3000 3 years ago from Bensons Telford store and feel very strongly that we were mis-sold this mattress. We chose this mattress based on the store manager’s recommendation that we needed a hard spring mattress due to our sleeping positions and pressure points, but with the comfort of the in-built topper. We were not told that the 50mm thick topper was allowed to collapse to up to 45mm within three years, leading to both my fiancée and I now suffering poor sleep and back pain. Bensons sent an assessor out to ‘measure’ the settlement, however they would only measure this from side to side not top to bottom which then didn’t take into account the full settlement. There was no account taken for weakening of springs or the bagging up of the fabric in the mattress in the last bit of remaining topper.
We are left with a very expensive, very uncomfortable mattress which has only been slept on regularly for 12 months.
14 avril 2025
Avis spontané
Réponse de Bensons For Beds - Telford737
Thank you for bringing this to our attention. We sincerely apologise for any discomfort you have experienced with your mattress. Our team is committed to ensuring customer satisfaction and we would like to work with you to find a solution. Thank you,
Team Bensons
David
David, the store manager was extremely helpful in the purchase of a new mattress. He gave us all the information required to make an informed choice and the right decision without any pressure selling whatsoever.
The mattress arrived on the day and time agreed by two very courteous drivers.
Would recommend this store.
6 avril 2025
Réponse de Bensons For Beds - Telford737
Thank you for the wonderful review! Our team strives to provide exceptional service and we are thrilled to hear that David was able to make your mattress buying experience a positive one. Thank you for choosing our store, we truly appreciate your recommendation.
Mattress and base…
Very helpful and listened to what I was looking for. I was looking for a new mattress and bed base but nothing in the shop was quite right for the mattress. I mentioned I had seen one on line David looked it up, read everything and thought it would meet my requirements. It was good to have an expert opinion. Everything sorted out very quickly
25 mars 2025
Réponse de Bensons For Beds - Telford737
We're glad you enjoyed your experience and found our assistance helpful in selecting the right mattress and base. We appreciate you sharing your positive feedback; it's great to know we could meet your needs. Take care, Megan at Customer Care
Bought a new mattress from your Telford…
Bought a new mattress from your Telford branch. David was very knowledgeable and helpful.
26 mars 2025
Réponse de Bensons For Beds - Telford737
We're glad you found the perfect mattress at our Telford branch. We appreciate your positive feedback regarding the helpful service you received. Take care, Megan at Customer Care
Michael at Benson for Beds was first…
Michael at Benson for Beds was first class salesman very helpful in choosing the right bedframe, mattress and pillows for our move to a new house. I will highly reccommend him to anyone.
24 mars 2025
Réponse de Bensons For Beds - Telford737
We're happy to hear that you had a first-class experience. It's great to know that our team member was so helpful in choosing the right bedframe, mattress, and pillows for your new house. We appreciate your recommendation, Megan at Customer Care
Really helpful and lovely staff
22 mars 2025
Réponse de Bensons For Beds - Telford737
We appreciate you sharing your experience! We are so pleased to hear that our staff was helpful and lovely for you. Thank you, Megan at Customer Care
Mattress purchase
Excellent quality of product, good price & friendly customer service
19 mars 2025
Avis spontané
Réponse de Bensons For Beds - Telford737
We appreciate your positive feedback! We're happy to hear that you found our product quality excellent, our prices good, and our service friendly. Thank you, Megan at Customer Care
Thankyou for an amazing service!…
David was very professional and helped with all my queries even providing a contact for as assembler for the bed.
Absolutely first class service and priced competitively ….
11 mars 2025
Réponse de Bensons For Beds - Telford737
We're happy to hear that the service was first class and that our team member was helpful and professional in answering your questions. Thank you for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Telford737
We appreciate your feedback. We're happy to hear that our knowledgeable staff made your transaction easy and quick. Take care, Megan at Customer Care
Excellent service and sales team
5 mars 2025
Avis spontané
Réponse de Bensons For Beds - Telford737
We appreciate your feedback regarding our excellent service and sales team. We're happy you had a positive experience with us, Megan at Customer Care
My new Bensons memory foam mattrass
Very good service from Michael. He knew everything about the mattrass which helped me to choose the right one for me. He was polite and friendly Bensons obviously train their staff well. Thank you.
16 février 2025
Réponse de Bensons For Beds - Telford737
We appreciate you taking the time to share your positive experience! We are so glad to hear that our team member's knowledge helped you find the right mattress. We value your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Telford737
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. Take care, Megan at Customer Care
Excellent customer service
Excellent customer service. After sales service also excellent. If you need a mattress, this is definitely the place to go.
31 janvier 2025
Réponse de Bensons For Beds - Telford737
We're happy to hear that you received excellent customer and after-sales service. Thank you for letting us know we're the place to go for a mattress!
Take care, Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.