First the negatives....I tried to order online and it stated free assembly. When I went through processing my order there was nothing on there to confirm assembly. Now the positives...I then rang... Voir plus
Établissement
Changer d'établissementUnit D1a Lakeside Retail Park, RM20 1WN Thurrock, Essex, GB
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Lisez les avis des autres
The assistant in the shop was friendly, extremely knowledgeable and helpful, and made the choice of a bed and mattress a stress free experience. Explained all the choices available, their cost, benefi... Voir plus
Dirty van made the bed packaging dirty. Now my carpet upstairs is dirty, must be oil. Delivery guys didn't care at all. They run away so quickly I didn't have time to act. I have to pay a carpet cle... Voir plus
L'entreprise a répondu
The staff throughout. I wouldnt usually post things like this but the service from when I entered the store, was left to browse around and when ready nodded someone over to help, to purchase with the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Thurrock561
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, Royaume-Uni
- 1708869617
4,8
Excellent
391 avis
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Delivery drivers could not get up the…
Delivery drivers could not get up the stairs even though before ordering in store we advised we had two flights of stairs to manage
30 janvier 2026
Réponse de Bensons For Beds - Thurrock561
Thank you for leaving your review with us. We’re really sorry for the difficulty with getting the mattress upstairs, especially after advising in store about the two flights of stairs. Due to the tight bend on the staircase and the risk of damaging either the mattress or your property, the delivery team have left the mattress with you.
If you need any further support or would like us to look into alternative options, please feel free to reach out to us via enquiries@bensonsforbeds.co.uk
Thank you,
Megan at Customer Care
Excellent Service
The bed was delivered on time.
Both Mark and Alan were very courteous and pleasant and both removed their shoes immediately before they entered the house.
All done in less than 15 minutes.
No complaints from me.
23 janvier 2026
Réponse de Bensons For Beds - Thurrock561
We're happy to hear that the bed was delivered on time and that the delivery team was courteous and efficient. We appreciate you taking the time to share your positive experience with us.
Delivery men was really helpful and…
Delivery men was really helpful and gave good advice. Even took mattress out of packaging and zipped the two parts together.
27 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Thurrock561
We're so happy the delivery team was helpful and offered great advice. It's great they took the mattress out of the packaging and zipped the two parts together!
We’d love to serve you again in the future.
Megan at Customer Care
From the experience of purchasing right…
From the experience of purchasing right through to the boys that delivered the bed. Outstanding I’ve got to be very honest the delivery boys made the whole experience so much better. Cared about what they did very polite nothing was too much trouble just amazing.
28 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Thurrock561
We're happy to hear that you had an outstanding experience from purchase to delivery. It's great to know our delivery team made the experience so much better with their care and politeness. Thank you for your positive feedback,
Megan at Customer Care
The staff Asha
The staff Asha, was very patient with me and supported me in going round to choose a bed. I had a good experience
20 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Thurrock561
We're so glad to hear that our staff was patient and supportive while you chose a bed. We appreciate you sharing your positive experience with us!
Happy Customer
The delivery men were polite, friendly and very helpful. They respected my property and left no marks on the paintwork when carrying beds up and down the stairs!
I highly recommend Bensons Beds, but I was expecting a call from them 30 minutes before they arrived, which I didn’t receive, but overall they were excellent.
21 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Thurrock561
We're happy to hear the delivery team was polite, friendly, and helpful while respecting your property. We appreciate your recommendation. We'll review why you didn't receive a call beforehand.
Very helpful and informative with the…
Very helpful and informative with the choice for my daughter who has a learning disability.
13 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Thurrock561
We're happy to hear that we could assist you in making an informed decision for your daughter. Thank you for sharing your positive experience with us!
Your lady adviser was kind and helpful
Your lady adviser was kind and helpful. Made buying a mattress almost enjoyable
13 janvier 2026
Réponse de Bensons For Beds - Thurrock561
We’re so glad our adviser made mattress shopping enjoyable with kindness and helpful advice – that’s what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Asha who served us was very…
Asha who served us was very professional in helping us decide which bed to buy.Asha was friendly and experienced in explaining how to make the best decision.Asha never rushed us and gave us plenty of time to decide.Asha’s knowledge of beds was exceptional.Thank you so very much.
2 janvier 2026
Réponse de Bensons For Beds - Thurrock561
We're happy to hear that you had a positive experience. It's great to know that our team member was able to provide professional guidance and support to you, and that you felt comfortable throughout the decision-making process. Thank you for your feedback,
Megan at Customer Care
Simple and efficient service.
I popped along to the Lakeside branch with my elderly parents to buy them a new bed. The staff were all very helpful but not pushy. The communication leading up to the delivery day was also good. The delivery guys were super helpful and efficient and made a big difference to alleviating the stress levels of my parents.
19 décembre 2025
Réponse de Bensons For Beds - Thurrock561
We're so glad to hear that our Lakeside branch staff were helpful and not pushy while assisting your parents. It's great to know the delivery team alleviated their stress. Thank you for your positive feedback.
Excellent service and care from Chris…
Excellent service and care from Chris in store. Our mattress was delivered on time with a smile and communication throughout the whole process was great.
7 décembre 2025
Réponse de Bensons For Beds - Thurrock561
We're happy to hear about the excellent service you received in-store and that your mattress was delivered on time. It's great to know our communication was effective throughout the process!
Thank you, Jess - Team Bensons
We were searching for a bed
We were searching for a bed, when we walked into Dreams and they were constantly reminding us, ‘we shut in 5 mins’ ‘we shut in 4 mins’ so we walked out.
We went to Bensons for Beds and even though they were shutting soon too, they invited us in, Christopher from the Grays Thurrock Lakeside one was amazing! within 10 minutes we found the perfect bed and ordered it, can’t thank him enough thank you!
15 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Thurrock561
We're happy you found a bed that suits your needs. It's great to know the team provided such excellent service and helped you so quickly. We appreciate you sharing your positive experience, Megan at Customer Care
I visited the lakeside retail park…
I visited the lakeside retail park store and was attended to by Ash (hope I spelt it right). She was so welcoming, patient and helpful both times, fining me the information I needed to make my decision. I was stuck between 2 mattresses and she helped to narrow down my choice. I felt comfortable and not pressured which made my shopping experience very relaxed. She also helped me to find two pillows to suit my needs as a side sleeper who prefers a much firmer pillow. Thank you Ash for your help and keep smiling 😊
13 novembre 2025
Réponse de Bensons For Beds - Thurrock561
We're happy to hear that you had such a positive experience at our store. We appreciate you mentioning how helpful and patient our team member was during your mattress and pillow selection. It's great to know you felt comfortable and unpressured. Thank you for your kind words,
Megan at Customer Care
We had a great experience thanks to…
We had a great experience thanks to Asha at the Thurrock branch. She was amazing at ensuring that we had all the information we needed to make our purchase. She made it very easy for us and we would highly recommend going to her.
11 novembre 2025
Réponse de Bensons For Beds - Thurrock561
We’re so happy to hear Asha made your experience at our branch amazing! Ensuring you have all the information you need and making the process easy is exactly what we aim for. Thank you for recommending her—it means a lot!
Thank you for an amazing review Nimshi – Lauryn at Customer Care 💜
Great help - ask for Chris
Great help and not a pushy sale.
Great knowledge
Just as for Chris
23 octobre 2025
Réponse de Bensons For Beds - Thurrock561
We're happy to hear that you found our assistance helpful and appreciated our approach. Thank you for your positive feedback and recognition of our expertise.
Thank you for your review – Lauryn at Customer Care 💜
The actual shop was very helpful
The actual shop was very helpful. Online wasn't so great . The shop answered my question s easy.
15 octobre 2025
Réponse de Bensons For Beds - Thurrock561
We're happy to hear that our shop was helpful! We appreciate your feedback regarding the online experience and will use it to improve our services.
Thank you for your review – Lauryn at Customer Care 💜
Great experience from ' Store to the…
Great experience from ' Store to the Door '..... Refreshing to get what you want without having the burden of reams of paperwork or emails...... Delivered as promised, What's not to like?.....
8 octobre 2025
Réponse de Bensons For Beds - Thurrock561
We appreciate you sharing your positive experience! We're happy to hear that you enjoyed our process and that your delivery was on time. Thanks for your feedback! - Lauryn at Customer Care 💜
Great Customer Advice & Never Felt Rushed
Great purchase, assistant was very helpful
27 septembre 2025
Réponse de Bensons For Beds - Thurrock561
We're glad you had a great purchase experience, and we appreciate your kind words about our assistant's helpfulness.
Thank you,
Lauryn at Customer Care
Chris was extremely helpful and…
Chris was extremely helpful and knowledgeable, helping to make the selection process easier
16 septembre 2025
Réponse de Bensons For Beds - Thurrock561
We're happy to hear that the selection process was easier because of the helpful and knowledgeable assistance that was provided. Thank you for your positive feedback!
Best Wishes,
Megan at Customer Care
Christopher at Lakeside top notch
Our sales associate Christopher at the lakeside Thurrock store was amazing!! So helpful and knowledgeable about the item we were buying.
27 août 2025
Réponse de Bensons For Beds - Thurrock561
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback regarding the helpful service you received.
Take care,
Megan at Customer Care
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