Bensons For Beds - Thurrock561 Avis 

Excellent customer service from Asha,
UnitD1a Lakeside RetailPark Thurrock
She explained everything to us.
Thank you amazing service.

Can only give a couple of stars, and this is for the customer service in the shop when purchasing the bed. Because, after waiting since 16/2/25' since ordering the bed, I still don't have it yet. It should have been delivered in May, but due to a delay in Malaysia where the bed comes from, it was put back until mid/end of June, so still waiting. The annoying part of this though, was the fact that no-one contacted me to inform me the bed was delayed and wasn't coming. I checked on the bensons portal/link to see if it was coming just two weeks before the delivery date and found it was delayed for a further 6 weeks. I had no word from customer service. It was a complete inconvenience as I had to delay the mattresses and as I had the bedroom decorated, I had to postpone carpets etc. So, with only 3 weeks now to go, I hope it doesn't get delayed again. I suffer with Arthritis and need an adjustable bed, I wish I had paid more and got one from a proper company.

The sales rep Jodie was very helpful pleasant and professional. We found her to be very knowledgeable and we felt very much at ease with making our final decision on buying beds and mattresses

Went looking for a new pillow and the clever sales team had the pillows demo on matching mattress! Not pressured by sales team, Asha was very friendly with good product knowledge. Easy to test products. Ended up buying the bed (with free pillows)!!

The shop assistant was very helpful, knowledgeable and friendly. He gave us exceptional information but also the space to make our decision.

Staff were very helpful and knowledgeable

The staff that attended to us was very pleasant, polite, he explained everything to us thoroughly so we were able to make informed decisions. Even when we changed our minds few days after about our choice, he was there to go through in details.
Thank you Christopher for listening to our needs and helping us to make the best decision.

Lee was very helpful. And very patient with us because we couldn’t decide he has very good customer relationship

Brilliant experience in the Lakeside Store. Lateef was really helpful and very personable. The transaction went really smoothly and we can't wait to get out new matress.

The lady that helped us choose our wardrobe was very helpful

Perfect Mattress, good price. Delivered at stated time

Unfortunately the delivery team were unable to place the order up the stairs to the room of choice due to the Tempur mattress being frozen. The mattress was left in the hall to warm. As myself and my wife are both in our seventies we did not feel able to move the mattress. We had to wait for family members to visit in the evening to move the mattress for us. It was not a pleasant experience for us.

The store was well laid out. Friendly staff. Jodie the sales consultant was very helpful and professional.

From walking into the store to taking delivery of our bed the service was exemplary.

Polite and easy service

We were seen to promptly and given open and very honest advice.

Jamie also offered a call back to address some of our outstanding questions.

Then the transaction was completed on- line without having to re visit the Lakeside Thurrock store.

We had decided on the bed and mattress and the salesman was very helpful, polite and explained everything. Excellent service

Experience in store was very good, the assistant was juggling 3 or 4 customers at one time and she made this effortless. She had a good knowledge of beds and I never felt pressured into purchasing until I was ready. I purchased the electronic ottoman with mattress & headboard.
My only gripe is I have to pay for a double bed even though I’m purchasing a small double, if you can have set prices for all other sizes then why is a small double the same price as a double? This is very mean of you.