Bensons For Beds - Uddingston650 Avis 

Even though our original order did not meet our expectation the service we received from your after sales team was excellent and our new mattress is absolutely brilliant. Many thanks to Sandra at Uddingston store and also the young man at customer services who handled our complaint ,finally a thank you to the service engineer who came to inspect our complaint . First class service all round well done Benson's.

Online order process was easy and then ongoing reminders and updates on the status were great communication ensuring clarity on what to expect when. The delivery was exactly when stated, with calls made in advance on the prior day and also an hour prior to expected arrival. The bed was assembled in the room required with all packaging then removed.

Linda, (Shop Manager) was so very helpful and informative. Nothing was too much trouble and she had me lying on loads of beds before finally making my mind up. Top class service.

Excellent communication, ease of ordering, reliability of performance. Wonderful attentive and knowledgable help from your colleague, Jean.

Friendly abd knowledgeable sales assistant

Firstly the review would be 0 if it was allowed. Purchased a bed frame and mattress late December for agreed delivery late March for moving into a new home. This was crucial as we only intended to furnish one room so the date was non negotiable. On the move in date no bed arrived, called to see when it was coming as we had received no communication about delivery time only to be told that it was not coming until 22/4 (due to a computer processing error when we changed the date from a feb to March delivery). Only options provided was to wait - when I asked about cancelling as not happy with new date was told it would incur a 20% reduction in the refund. (what about the interest they have had for almost 4 months) but I agreed to wait as following a complaint to the CEO office a new delivery date of 9/4 was agreed and we uplifted a display mattress on loan so we could at least sleep on the floor of our new home (not the ideal start but better than nothing). so again we wait. On 8/4 email arrives to state bed not coming until 22/4, no call just a bog standard email (very poor service given that it was on a “complaint tracker”). Given this was already on someone’s radar a courtesy call would be at the very least expected, so we called again, offered a replacement bed which we were told was in stock, we agreed to take a look and get back to them, when we called the next day to agree to the replacement bed frame we were told that this bed couldn’t be delivered until 23/4. I was then asked to leave it with them and they would call me back - no call received. We feel we have had no alternative to just cancel as we have no faith that the next date they give us will be the last one provided. To add insult to injury we are now being advised that they won’t be processing a refund until they get around to picking up the loaned mattress. Who knows when that will be.

I had a wonderful experience when I shopped at Bensons for Beds. Sandra was excellent. She was very knowledgeable, kind and helpful. A great shopping experience. Thank you!

Great service from Linda in the Uddingston branch. She spent a lot of time to make sure we chose the right mattress and we are delighted with the choice.

Best customer service

From entering store till purchase we were looked after by Jean. She made us aware of different options of mattresses and headbands which enabled us to put the package together that we wished to have,we had visited other bed stores in the locale but found the service and information we received in store made us purchase from Bensons

Knew what we were looking for, Lynn was more than helpful and pointed us in the right direction, very courteous, knowledgeable and not pushy, gave us what we wanted, no faff , just great customer service, ⭐️⭐️⭐️⭐️⭐️+

Sandra was a very nice person to deal with, great advice and politeness from her. Really helpful

This is the third bed we have bought at Bensons. The staff are just wonderful. They listen to you, they advise and you are given time to consider. Wouldn’t go anywhere else. Thank you Sandra, you were so very helpful!

Sandra was very helpful, they have a bed that can go from extra firm to soft so you can see what level you’d prefer and a screen shows you your pressure points then using your preferences and your budget the seller shows you the best beds for you :) We are very happy with the customer service and the bed we choose!

Staff member was helpful friendly and professional

Arrived on time, very pleasant and friendly