We had a very successful trip to benson beds in waterlooville on Saturday Andy was very helpful and gave us all the time we needed to pick the correct mattress for us . He answered every question we... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
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Joe in the shop was very helpful and knowledgeable. He listened and understood our requirements so was able to guide us to an excellent solution. The delivery team were also very helpful and went t... Voir plus
L'entreprise a répondu
Decided to update our old mattress as we're both experiencing back ache and the old onwas over 13 years old. We spent more than intended on a proper authapedic/NHS approved mattress although we did g... Voir plus
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Given a shorter time slot for the delivery the day before, and it did arrive during the 2 hours. The men were polite and cheerful, and bed delivered with no hassle. However, after they left I realis... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Waterlooville743
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, Royaume-Uni
- 2392262746
4,7
Excellent
394 avis
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Truck broke down on the day so delivery…
Truck broke down on the day so delivery was delayed, but only for a few hours! They communicated very well, the estate we live in was too tight for the new truck so the guys carried the pillows and mattress to our door, it’s not exactly light! 😅
Absolutely love the bed now, thankyou so much :)
16 février 2026
Réponse de Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your experience. We're glad you love the bed! We're sorry the delivery was delayed and that our team had to carry the items, but we're happy they were able to get everything to you. Thank you for your positive review – Lauryn at Customer Care 💜
Very helpful and polite staff.
15 février 2026
Réponse de Bensons For Beds - Waterlooville743
We appreciate you letting us know our staff was polite and helpful! We are so glad you had a great experience.
New igel mattress arrived no delays
New igel mattress arrived no delays, delivery guys were great although initially seemed like it wasn't going to fit up the stairs even after measuring as advised. Sleeping very well.
Worth getting the igel pillows too as they also make a real difference and well worth it.
13 février 2026
Réponse de Bensons For Beds - Waterlooville743
We're happy to hear your new mattress arrived without delays and you're sleeping well! It's great the delivery team were helpful and that you find the pillows worthwhile. Thanks for your feedback.
- Jessica at Team Bensons
Réponse de Bensons For Beds - Waterlooville743
We appreciate your feedback! We're happy to know you received excellent service, delivery updates, and a great mattress.
Thank you for your recommendation,
Megan at Customer Care
The whole experience was excellent the…
The whole experience was excellent the sales staff left us to browse and didn’t push a sale even helped us when the mattress we want was on sale on the website and not showing in store
The delivery team where a credit to the company friendly and very helpful
6 février 2026
Avis spontané
Réponse de Bensons For Beds - Waterlooville743
We're happy to hear that you had an excellent experience with our sales team and that they were helpful with the website sale. It's great to know our delivery team was friendly and helpful too. Thank you!
Exceptional service
Exceptional service, from choosing the bed in store to delivery and assembly, the staff were attentive and knowledgeable. Professional and friendly service
Highly recommend
2 février 2026
Avis spontané
Réponse de Bensons For Beds - Waterlooville743
We're happy to hear that you received exceptional service, from choosing your bed to its delivery and assembly. We appreciate your recommendation and positive feedback regarding our team.
Mirror door broken on arrival 6 week to…
Mirror door broken on arrival 6 week to replace
26 janvier 2026
Réponse de Bensons For Beds - Waterlooville743
Thank you for your patience. I’m very sorry that your mirror door arrived damaged — this isn’t the experience we want for you.
I can confirm that we’ve discussed this with you. We appreciate this is longer than expected, and we sincerely apologise for the inconvenience this delay may cause.
If anything changes in the meantime, or if you need any further support, please feel free to contact us back — We are here to help,
Megan at Customer Care
New mattress delivery.
Staff at store were helpful and knowledgable. Delivery was prompt and we were kept informed of progress. Delivery team were helpful and friendly.
19 janvier 2026
Réponse de Bensons For Beds - Waterlooville743
We appreciate your positive feedback! We're happy to hear that our staff were helpful and knowledgeable, and that the delivery was prompt. It's great to know our delivery team was helpful and friendly.
Great service from start to finish &…
Great service from start to finish & well worth the wait, 😴 🛌
22 janvier 2026
Réponse de Bensons For Beds - Waterlooville743
We're glad you enjoyed your experience and appreciate your patience. Thank you for sharing your positive feedback with us; it means a lot!
Réponse de Bensons For Beds - Waterlooville743
We're happy to hear that you had such a positive experience. Thank you for recommending our service to others; we appreciate it!
Great teamwork
From start to finish. Staff helpful and approachable. Nice delivery team and on time . Kept informed through out .
23 janvier 2026
Réponse de Bensons For Beds - Waterlooville743
We're happy to hear that our staff was helpful and approachable from beginning to end! We appreciate that you were kept informed and are glad about the delivery.
Excellent customer service in…
Excellent customer service in theshowroom. First class.
16 janvier 2026
Réponse de Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your experience. We're so glad our showroom service met your expectations!
Very easy process and Hannah made the…
Very easy process and Hannah made the whole experience informative and straightforward
5 janvier 2026
Réponse de Bensons For Beds - Waterlooville743
We're happy to hear that the process was easy and informative. We appreciate you acknowledging the straightforward experience you had.
Had time to discuss options but not…
Had time to discuss options but not pushy at all
16 janvier 2026
Réponse de Bensons For Beds - Waterlooville743
We're happy to hear that you felt comfortable exploring options with us. Thank you for your positive feedback!
My husband accompanied me into the shop…
My husband accompanied me into the shop to have a look at the beds. My husband has limited walking and therefore it is always a very slow progress. The staff were very kind and understanding and in all it was a
very pleasant experience
19 janvier 2026
Réponse de Bensons For Beds - Waterlooville743
We're happy to hear that our staff showed kindness and understanding during your visit. We appreciate your positive feedback and are glad you had a pleasant experience in our shop. Thank you!
The mattress and service was fine but...
The mattress and service was fine but the additional bits are annoying. Firstly, you have to pay for delivery, even if you dont want it. I live within sight of the store and was happy to collect, but that notion was deemed as laughable... so in fact I am paying for delivery from their warehouse to their store. The sales person and delivery drivers were all nice an courteous but the post sales questonaires, the need for another app to manage your payment etc... is a nuisance.
15 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Waterlooville743
We appreciate your feedback and time. We regret the delivery policy and website created frustration. We'll review these points to improve our customer experience. We value your business.
Staff were very helpful and…
Staff were very helpful and knowledgeable about the products and gave useful advice. They were friendly and understood what we needed.
13 janvier 2026
Réponse de Bensons For Beds - Waterlooville743
Thanks so much for your review Carolyn! 😊
We’re really glad to hear our team were helpful, knowledgeable, and able to give you the advice you needed. It’s great to know they understood what you were looking for and made the experience a positive one.
If you need anything else at all, we’re always here to help!
- Megan at Customer Care⭐
Great job helping us out.
Our experience was great the moment we walked into the shop they were there to give us advice and help with all our questions we had.
7 janvier 2026
Réponse de Bensons For Beds - Waterlooville743
We’re so glad you felt welcome and got all the advice you needed – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Excellent Customer Service at Waterlooville Benson for Beds
We had the pleasure of an exceptional salesperson - Charles.
He combined deep product knowledge with genuine customer care, listened carefully, answered every question. At no point did he apply any pressure just customer service. Highly recommended and we purchased there and then ……. now looking forward a good nights sleep
10 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Waterlooville743
We're happy to hear that you enjoyed your experience with our team! We appreciate your highlighting the care and knowledge provided during your purchase. We are glad you're looking forward to a good night's sleep and thank you for your recommendation.
Great Customer Service
Recieved great customer service from the Waterlooville branch. Charles and the team are really friendly and helpful
4 janvier 2026
Réponse de Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your positive experience at the Waterlooville branch. We are so glad to hear that our team was friendly and helpful! Thank you for your positive review – Lauryn at Customer Care 💜
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