Joe in the shop was very helpful and knowledgeable. He listened and understood our requirements so was able to guide us to an excellent solution. The delivery team were also very helpful and went t... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
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We can only review so far the experience we had in the shop with Andy who was very patient and nice to explain everything and made it easier to choose the right bed
Decided to update our old mattress as we're both experiencing back ache and the old onwas over 13 years old. We spent more than intended on a proper authapedic/NHS approved mattress although we did g... Voir plus
L'entreprise a répondu
Given a shorter time slot for the delivery the day before, and it did arrive during the 2 hours. The men were polite and cheerful, and bed delivered with no hassle. However, after they left I realis... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Waterlooville743
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, Royaume-Uni
- 2392262746
4,7
Excellent
392 avis
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Quick delivery and sooo comfy
Bed was delivered quickly and efficiently. It is so comfy and we are very happy with it!
12 avril 2026
Réponse de Bensons For Beds - Waterlooville743
We're so pleased the bed was delivered quickly and efficiently! It's great to hear you find it comfy and are very happy with your purchase.
Team Bensons
Excellent service
Excellent service, from helpful and knowledgeable sales staff to courteous and helpful delivery staff. Communication throughout has been very good.
7 avril 2026
Réponse de Bensons For Beds - Waterlooville743
Mrs Merwood,
We appreciate your excellent feedback! We're so glad to hear that our sales and delivery teams were helpful and courteous, and that our communication was effective.
Team Bensons - Jessica
Bensons is brilliant
Lots of options which is actually a tad overwhelming but Chris came straight over and helped immensely! Very knowledgeable and professional and asked the right questions to make the process much simpler and quicker. Thank you.
7 avril 2026
Réponse de Bensons For Beds - Waterlooville743
Thank you so much for your feedback! We know the wide choice can feel a bit overwhelming, so it’s great to hear Chris was able to step in, ask the right questions, and make everything simpler for you. We’ll be sure to pass on your thanks!
See you next time,
Megan | Customer Care Specialist✨
Delivery and installation of the bed…
Delivery and installation of the bed was excellant. Staff brilliant.
29 mars 2026
Réponse de Bensons For Beds - Waterlooville743
Really appreciate your review — so pleased everything went smoothly!
Sleep well,
Megan | Customer Care Specialist💤
Réponse de Bensons For Beds - Waterlooville743
Thank you for the great feedback! 😊 We’re really pleased to hear you had such a positive experience with the salesman and the whole team at our Waterlooville branch. Enjoy your new bed,
Megan | Customer Care Specialist
Very good service from Bensons
On entering the showroom we were greeted by a member of staff who helped us with our decision on which mattress was best for us. We have slept on this mattress now for about 5 days and can say this product is excellent quality, comfortable and we are very happy with our purchase. The delivery guys were polite and friendly and brought the mattress upstairs with no problem at all.
23 mars 2026
Réponse de Bensons For Beds - Waterlooville743
Thank you so much for your lovely feedback.
We’re really pleased to hear you felt well supported in store when choosing the right mattress and that you’re enjoying the comfort and quality now you’ve had time to sleep on it. It’s also great to know our delivery team were polite, friendly, and helpful in bringing everything upstairs.
Thank you for choosing us — we’re delighted you’re happy with your purchase,
Megan | Customer Care Specialist💜
Product quality is good
Product quality is good and delivered on time with care. Bensons kept me updated about the order status.
19 mars 2026
Réponse de Bensons For Beds - Waterlooville743
Thank you so much! We’re really pleased to hear you’re happy with the product quality and that delivery was on time and handled with care. It’s great to know you found our order updates helpful too. We truly appreciate your feedback,
Megan at Customer Care✨
Réponse de Bensons For Beds - Waterlooville743
Thanks for the great review Mr Beavis! So glad everything was efficient, professional, and perfectly on time — just how delivery should be!
We're always here if you need anything else,
Megan at Customer Care💤
Very happy
I have been looking for a sofa/bed unsuccessfully but when I went to Bensons they had several types that I could see. The staff were very helpful and after checking out where the bed had to go I returned and purchased one. I even had a small query after delivery and the young man again was very helpful.
15 mars 2026
Réponse de Bensons For Beds - Waterlooville743
Thank you so much! We’re delighted to hear you found the perfect sofa bed after searching elsewhere. It’s great that our team were helpful both in-store and again after delivery — we’re always happy to support you at every step. Enjoy your new purchase,
Megan at Customer Care! 😊🛏️
Réponse de Bensons For Beds - Waterlooville743
Thank you for giving us 5 stars John! 😊 Great to hear everything went well and that our staff were so helpful.
See you next time! Megan at Customer Care 😊
Very helpful staff
Very helpful staff. Good choice of beds of all types. Competitive prices.
9 mars 2026
Réponse de Bensons For Beds - Waterlooville743
Mr English,
We're happy to hear that our staff were helpful and that you found a good choice of beds at competitive prices.
Thank you for your positive review - Lauryn at Customer Care.
Amazing!!
Tuesday 3rd march at about 6ish I went into the Waterlooville bensons for beds shop. The lad (can’t remember his name) was very very helpful, gave me all the info I needed in picking a new mattress, showed me all of the mattresses in store in the firmness I liked after being in the machine that shows you the different firmnesses. He was super informative, very friendly and welcoming. I have since brought a new mattress and frame. Cannot that you enough!
3 mars 2026
Réponse de Bensons For Beds - Waterlooville743
We're happy to hear that you found our Waterlooville team member so helpful! It's great to know they provided you with the information you needed to choose your new mattress and frame.
Thank you for your positive review - Lauryn at Customer Care.
Réponse de Bensons For Beds - Waterlooville743
Thank you for your lovely feedback! We’re delighted you received great service and clear information from the shop all the way through to delivery. We really appreciate your support,
Megan at Customer Care
Absolutely five star service from beginning to end!
Absolutely five star service from beginning to end. Helpful, friendly and knowledgeable in-house staff. Fantastic prompt, organised, professional delivery team and wonderful product ( HYPNOS MATTRESS)
6 mars 2026
Avis spontané
Réponse de Bensons For Beds - Waterlooville743
Mrs Jane Mckern,
We're delighted you experienced five-star service! It's great to hear our staff's knowledge and helpfulness stood out, along with our delivery team's professionalism and your wonderful mattress. Thanks!
Team Bensons
Salesman and range of mattresses to try…
Salesman and range of mattresses to try available
25 février 2026
Avis spontané
Réponse de Bensons For Beds - Waterlooville743
Thanks so much for your 5 star review. Wonderful to know the salesman and the wide mattress selection made your experience a good one.
Hope to see you again in the future,
Megan at Customer Care
Spot on service from bensons
Fantastic service from bensons from start to finish. Definitely going to be a repeat customer.
18 février 2026
Avis spontané
Réponse de Bensons For Beds - Waterlooville743
Hello Simon,
We are happy to hear that you had a fantastic experience with our service from beginning to end. We appreciate your intention to return as a customer,
Megan at Customer Care
Bought wardrobes
Visited the shop a couple of times to view wardrobes and each time was given good advice. Staff were really friendly and ordering was easy. After ordering decided to add extra item which was done without any fuss. Would recommend using this shop
17 février 2026
Avis spontané
Réponse de Bensons For Beds - Waterlooville743
We're happy to hear that you received helpful advice during your visits. It's great to know that our team was friendly and that ordering, including adding an item, was easy. Thank you for your recommendation!
Stewart - Team Bensons
Delay in supplying bed meant stressful…
Delay in supplying bed meant stressful time waiting to finish room ready for use.
19 février 2026
Réponse de Bensons For Beds - Waterlooville743
We regret the bed delivery delay caused you stress while preparing your room. We appreciate your feedback and will review our delivery process. I am glad to hear this has since been delivered.
Thank you for your review - Lauryn at Customer Care
Truck broke down on the day so delivery…
Truck broke down on the day so delivery was delayed, but only for a few hours! They communicated very well, the estate we live in was too tight for the new truck so the guys carried the pillows and mattress to our door, it’s not exactly light! 😅
Absolutely love the bed now, thankyou so much :)
16 février 2026
Réponse de Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your experience. We're glad you love the bed! We're sorry the delivery was delayed and that our team had to carry the items, but we're happy they were able to get everything to you. Thank you for your positive review – Lauryn at Customer Care 💜
Very helpful and polite staff.
15 février 2026
Réponse de Bensons For Beds - Waterlooville743
We appreciate you letting us know our staff was polite and helpful! We are so glad you had a great experience.
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