The sales assistant was friendly and very helpful. She had a lot of knowledge that supported our decision on which mattress to buy. Much appreciated
L'entreprise a répondu
Établissement
Changer d'établissementUnit 9 Robin Retail Park, WN5 0UH Wigan, Greater Manchester, GB
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Lisez les avis des autres
Delighted with my purchase, my new bed looks great and is so comfortable. Delivery was quick and very smooth. The delivery driver Vitalisus and driver assistant Ben assembled the bed really quickly ,... Voir plus
L'entreprise a répondu
The store is full of beds and mattresses obviously but trying to find the one that’s for you isn’t easy. Enter a member of staff called Carol whose information and help were invaluable and she took th... Voir plus
I was greeted with a real welcome, as I entered the store. The sales assistant who's name is Carol looked after me taking into account my disabilities. She explained everything I tried the tester bed... Voir plus
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Wigan21
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 9 Robin Retail Park, WN5 0UH, Wigan, Greater Manchester, Royaume-Uni
- 1942218800
4,7
Excellent
273 avis
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Réponse de Bensons For Beds - Wigan21
Ryan,
We appreciate you highlighting our excellent communication, from your purchase all the way through to delivery! Thanks for your review.
Team Bensons - Jessica
Great advice and very helpful
Great advice and very helpful and friendly in the shop. Only reason I have given a 4 star not 5 is when the bed was delivered the headboard was marked and it took another two weeks to replace this but that was taken care of very well. Love the new bed and the temper mattress is amazing.
15 février 2026
Réponse de Bensons For Beds - Wigan21
Thank you so much for your lovely feedback!
I’m really glad to hear that you received great advice in the shop and found the team helpful and friendly — that means a lot to us.
I’m sorry again about the marked headboard on delivery. While I’m pleased it was resolved and replaced for you, I completely understand how the extra wait took a little shine off the experience, and I appreciate you sharing that with us.
It’s wonderful to hear that you’re loving your new bed — and that the Tempur mattress is a winner,
Megan at Customer Care💜
I had good help from the female…
I had good help from the female assistant at Bensons at Robin Park retail park. The delivery was on time and the bed connected without any problems.
2 mars 2026
Réponse de Bensons For Beds - Wigan21
Margaret Moss,
We appreciate your positive feedback! We're so glad you received helpful assistance at Robin Park and that your bed was delivered and connected smoothly.
Team Bensons
Réponse de Bensons For Beds - Wigan21
We're happy to hear that our team provided efficient service and mattress replacement. Thank you for your positive feedback and time!
Stewart - Team Bensons
Fab staff very friendly and efficient…
Fab staff very friendly and efficient and very knowledgeable thank you to carol for your amazing customer service
17 février 2026
Réponse de Bensons For Beds - Wigan21
We appreciate you sharing your experience Paul! We're so happy to hear that our friendly and efficient staff offered amazing, knowledgeable customer service. Thank you for your positive review – Lauryn at Customer Care 💜
Efficency and helpful service
Lovely and helpful staff. Delivered on due date. Two guys who brought it and fitted it together were polite,friendly and helpful. An all round excellent experience
8 février 2026
Réponse de Bensons For Beds - Wigan21
We're so happy to hear that our staff were helpful, and that the delivery and fitting were excellent. We appreciate your positive feedback about your experience!
Carol Ann
Carol Ann gave us a comprehensive, informative talk about what would suit our needs best, and also what to expect on arrival of our purchases, top class.
31 janvier 2026
Réponse de Bensons For Beds - Wigan21
Thank you for the wonderful feedback Barry! We’re delighted to hear that Carol Ann gave you such a clear and informative overview, helping you choose what best suited your needs and preparing you for delivery. Top‑class service is exactly what we aim for, and your kind words mean a lot! Megan at Customer Care😊✨
the staff where very good and explained…
the staff where very good and explained our options and helped with picking what we needed.
29 janvier 2026
Réponse de Bensons For Beds - Wigan21
Thank you for your feedback Alan! 😊 We’re so glad to hear our team explained all your options clearly and helped you choose exactly what you needed. We really appreciate you choosing us,
Megan at Customer Care
Customer care is questionable
After waiting 2 months for delivery of our bed, the packaging was battered and the headboard was punctured. We didn't open the other packages. The guys who were assembling the bed rang this though to Bensons and it was suggested by Tracey? that I accept the rest of the bed and wait for the headboard. The operator failed to understand (or didn't care) that the headboard was essential to attach the other parts too. Our old bed had been out in the rain, so damp when brought back in. On visiting Bensons in Wigan to request a refund, the deputy was helpful but the male colleague in store, was very ignorant when my partner attempted to show him the damage from photographs. He may not have cared, but please have the courtesy to show some care towards a customer who has had a poor experience.
21 novembre 2025
Réponse de Bensons For Beds - Wigan21
We’re truly sorry for the experience you’ve had Deborah— this is far from the standard we aim to provide.
We understand how frustrating it must have been to wait so long for your bed to arrive only to find the packaging damaged and the headboard punctured. We also apologise for the misunderstanding during the delivery call and for the additional inconvenience this caused with your existing bed already removed.
We’re equally disappointed to hear about your experience in our Wigan store. All customers should be treated with courtesy and respect, especially when resolving an issue.
We have since contacted you directly and can confirm that a full refund has been processed.
Thank you for bringing this to our attention — your feedback is incredibly important, and we will be addressing this with the teams involved to ensure improvements are made.
If there’s anything further we can help with, please let us know,
Megan at Customer Care
Extremely helpful staff member and very…
Extremely helpful staff member and very knowledgeable about the products
17 janvier 2026
Réponse de Bensons For Beds - Wigan21
We're happy to hear that our staff member was extremely helpful and knowledgeable about our products. We appreciate your positive feedback!
Great service
Great service, very helpful sales ladies especially Carol who helped me a lot.
17 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Wigan21
We appreciate you taking the time to share your experience. We are so glad to hear that our sales ladies were helpful to you!
Went for beds.
Fantastic
Went for beds for me and my Mum and knew which bed we wanted as soon as we saw it. The shop was laid out so you see all the bed.
Ian, who helped is a credit to the company. He was so helpful with everything including which pillow was the best for the way I sleep.
Would recommend to everyone.
12 janvier 2026
Réponse de Bensons For Beds - Wigan21
We're happy to hear that you and your Mum found the perfect beds! It's great to know that our shop layout helped and that our staff member was so helpful, including with the pillow selection. Thank you for your recommendation.
Very well stocked store and very…
Very well stocked store and very helpful staff.
12 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Wigan21
We’re so glad you found plenty of choice and our team was super helpful – that’s what we love to hear! 💜 Thank you for your positive review - Lauryn at Customer Care
Very helpfull sales staff finding the…
Very helpfull sales staff finding the right bed for me. Delivered to room of my choice, built for me in good time . Great service all round. Left room tidy and took all rubish with them I would recamend them but have to say although I used there service to build bed and remove old bed was a bit extravagant.
12 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Wigan21
Thank you for the lovely review David! We’re so pleased our sales team helped you find the perfect bed and that delivery and assembly were smooth, tidy, and stress‑free.
Best Wishes,
Megan at Customer Care🚚🛏️✨
Réponse de Bensons For Beds - Wigan21
We're so happy to hear that our delivery team provided amazing service! Thank you for your positive review – Lauryn at Customer Care 💜
Service was good, Prices less so
The employee I dealt with at the Wigan store was friendly and helpful. The pricing, however, was not very clearly laid out and the bill ended up much greater than I was intending
8 janvier 2026
Réponse de Bensons For Beds - Wigan21
Thank you for sharing your feedback Mr McMahon. We’re delighted to hear that our colleague at the Wigan store was friendly and helpful – we’ll make sure to pass on your kind words.
We’re sorry to learn that the pricing wasn’t as clear as it should have been and that your final bill was higher than expected. Transparency is very important to us, and we’ll review our pricing communication to ensure it’s clearer for all customers.
Thank you again for bringing this to our attention,
Megan at Customer Care
Very helpful
29 décembre 2025
Réponse de Bensons For Beds - Wigan21
We’re so glad to hear you found our team very helpful – that’s what we aim for every time! Thank you for your positive review - Lauryn at Customer Care 💜
The bed of dreams.
Debbie who served us was exceptionally knowledgeable about the beds and pillows in the shop. She took us through the whole range of beds encouraging us to try them out. Originally we were totally unsure about the type of bed we wanted, but with Debbie’s support and very helpful manner we ended up purchasing a bed and mattress and pillow we cannot wait to be delivered. We are elderly and finally I feel I’ve got the bed, mattress and pillows of my dreams. The interest free finance was very helpful, although we do have the cash.
1 janvier 2026
Réponse de Bensons For Beds - Wigan21
We’re so glad Debbie gave you such patient, knowledgeable support and helped you find the bed, mattress, and pillows of your dreams – that’s amazing service! Thank you for your positive review – Lauryn at Customer Care 💜
Unhappy experience
I have bought a pillow on 8/12 in Robin park Wigan branch.
When I first get the pillow i said it is not as big as the sample. The shop keeper said it is normal and it will become same as the sample after unpack.
However, after unpack the pillow, it is not what the sales lady said.
I tried to exchange in the branch today. She said she can’t do that and asked me to contact customer service. It cost me £80 for such service.
It is misleading , unhelpful and not professional at all.
Please reminds your future customers your product is not refund and no return.
I am highly recommend AVOID to shop in this brand!!!
18 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Wigan21
We appreciate you bringing this to our attention. We're sorry to hear the pillow didn't meet expectations after unpacking, and that the exchange process was difficult. We'll review your feedback regarding the product and service to improve our customer experience. We would love to be able to discuss this further with you, please reach out with your account details.
Bensons - store assistant
The store assistant, Tracey was knowledgeable and answered all of our questions. We were unsure of which type of mattress we wanted. We were shown specific ones which met our needs and were left to discuss and decide which one we would like. Pillows were brought so we could try out the different mattresses in comfort. Tracey was covering at the Wigan store that day. Thank you for an excellent experience. Thank you
2 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Wigan21
We're happy to hear that you had such a positive experience at our Wigan store. It's great that our team member was knowledgeable and helpful in guiding you to the perfect mattress. Thank you for your excellent feedback.
– Thank you, Jess- Team Bensons
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