We had purchased a bed from the Worcester branch last year and when we went back a few days ago Gary remembered us so were impressed. Gary again assisted us when we purchased 2 single beds. He dealt... Voir plus
Établissement
Changer d'établissementUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
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Lisez les avis des autres
Needed to try out a dual electric king size bed with an hybrid mattress and found what I needed in the Worcester store. There was only a single one on display with a medium mattress but was told that... Voir plus
L'entreprise a répondu
Staff were friendly and not over pushy. Overall the showroom was laid out to easily view products on display along with all of the relevant information clearly marked. We asked various questions to... Voir plus
L'entreprise a répondu
Our assistant Lauren smith was invaluable she explained about the different mattresses and made suggestions on the information we gave her. We settled on a mattress and the transaction was completed w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Worcester722
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, Royaume-Uni
- 1905759726
4,9
Excellent
626 avis
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Very well looked after
Very well looked after. No pressure to buy. Left to browse and when we were ready the salesperson was very helpful. Listened to what we wanted in our budget and didn’t push us to buy.
6 janvier 2026
Réponse de Bensons For Beds - Worcester722
Your feedback means a lot! Giving customers space and listening to their needs is what we love to do.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care!
Great choice knowledgeable staff
3 janvier 2026
Réponse de Bensons For Beds - Worcester722
We really appreciate your feedback! It’s fantastic to hear our knowledgeable staff and wide selection met your expectations.
Looking forward to seeing you again!
Megan at Customer Care
Great experience and friendly staff
Visited in store a few times and the team were very helpful in finding us a mattress and bed, informative of the variations between brands and upgrades and friendly. Didn’t feel rushed into a decision. Gary was particularly helpful and it was great to see him a few times and build a rapport.
30 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
Thanks so much for your lovely feedback Mrs Hamblin! We’re thrilled you felt supported and never rushed. Gary will be delighted to hear he made such a great impression. Enjoy your new bed, Megan at Customer Care!
Simon made our experience really great
Simon made our experience really great! He made us laugh lots and he remembered our names and quirky needs. He provided a great service, we bought a bed, 2 mattresses and pillows and he was passionate and knowledgable about bensons and all the products!
31 décembre 2025
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you enjoyed your experience! It's great to know that our team member made you laugh and remembered your needs while providing passionate and knowledgeable service. Thank you for your positive review – Lauryn at Customer Care 💜
Great product, service and delivery.
Great service in store as the sales guy amended his pitch to suit our budget. The delivery was fantastic - such an efficient system and the driver was great as he rang ahead to check on the notes on the system. Would highly recommend.
14 décembre 2025
Réponse de Bensons For Beds - Worcester722
We're glad to hear that our sales team tailored their approach to meet your budget. We appreciate you noting the efficient delivery and proactive communication. We value your recommendation!
Simply the best... again!
Once again, 5 stars for Bensons for Beds in Droitwich! We think that this store is simply the best from the choice of items to the customer service from the staff, to the detailed on line information to the communication prior to delivery...and finally to the delivery service to the products...absolutely first class!
14 décembre 2025
Réponse de Bensons For Beds - Worcester722
We're so happy to hear that you consistently have a first-class experience with our Droitwich store! It's great to know that you appreciate our products, service, online information, communication, and delivery. Thank you for your positive feedback!
Customer service
Excellent customer service from the beginning to the end of an 0%interest free purchase of 2single beds .
16 décembre 2025
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you received excellent customer service throughout your 0% interest-free purchase of two single beds. Thank you for your positive feedback!
The staff are super friendly!
The staff are super friendly and allow you to look around without feeling pressured to buy anything. They explained how the loan would work and were very helpful :)
2 décembre 2025
Réponse de Bensons For Beds - Worcester722
We appreciate you sharing your experience! We're happy to hear that our staff was friendly, helpful, and explained the loan process without any pressure.
Thank you, Team Bensons - Jess
Had a wander around the shop
Had a wander around the shop, looking at bedroom furniture,met a lovely man naned gary,told him what was looking fir showed me all the furniture on the computer very knowledgelable,friendlyno pressure to buy. Bought what i needed asked about the blue light card and got a discount.
A refreshing change to met people like gary who knew his products,showed me the display explained delivery. Ended up buying new furniture and bed having it taken to room of choice removing old bed and making up new bed.no hassle,no moaning husband about putting it together or carrying up the stairs.
Thank you gary your a star.
14 décembre 2025
Réponse de Bensons For Beds - Worcester722
We appreciate you sharing your positive shopping experience. We're happy to hear that you found our team member helpful and knowledgeable, and that you were pleased with the delivery service. Our goal is to provide a hassle-free experience. Thank you!
Keaton @ Team Bensons
Knowledgeable staff in store
Knowledgeable staff in store. Prompt delivery. Friendly courteous delivery guys
1 novembre 2025
Réponse de Bensons For Beds - Worcester722
We appreciate you sharing your experience. We are so glad to hear that our staff was knowledgeable and our delivery prompt and courteous.
Keaton @ Team Bensons
Our sales advisor Gary was helpful
Our sales advisor Gary was helpful, friendly and very knowledgeable. We received excellent service all round
7 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
Thank you for your lovely feedback! We’re thrilled Gary could provide such helpful and knowledgeable service. We’ll be sure to share your kind words with him,
Megan at Customer Care
Cherie was fantastic and really looked…
Cherie was fantastic and really looked after us. Really listened to what we wanted without the sales approach. Very quick and effective.
4 décembre 2025
Réponse de Bensons For Beds - Worcester722
Thank you for your lovely feedback! We’re so pleased Cherie made the experience quick, effective, and completely tailored to your needs without any sales pressure. Listening to our customers is what we do best, and we’ll make sure Cherie sees your kind words!
We hope to welcome you back soon!
Megan at Customer Care
Delivery procedure and personnel great
The updates on delivery time were great and so were the delivery people.
Not so impressed with in store sales tea. Verging on scruffy in appearance and the guy who ultimately served me was, until I approached him, lying so far back in his chair that I thought he was asleep. His attitude whilst serving went beyond friendly to over familiar.
Generally the store staff gave a very unprofessional impression
25 novembre 2025
Réponse de Bensons For Beds - Worcester722
Thank you for your lovely review of our delivery service, We are sorry your store experience was not to our usual standard. This is not the service we strive to give to our customers, I will pass this back to the store so that they can be aware of this issue and address to improve the service. - Team Bensons
I made two orders and these orders were…
I made two orders and these orders were done 2 months before my moving date and they didnt link both orders and they said they could only deliver one of the order which is the bed frames without the mattresses. I will have for another 4 days . This stressed my children and pregnant wife. This error is from thier end so l expected more
23 novembre 2025
Réponse de Bensons For Beds - Worcester722
We’re truly sorry for the inconvenience and stress this situation has caused you and your family. This is not the experience we want for our customers, and we completely understand your frustration. Please be assured we’re taking steps internally to prevent this from happening again. In the meantime, we’ll do everything possible to ensure your remaining items are delivered as quickly as possible.
Thank you,
Megan at Customer Care
Lauren was very helpful
Lauren was very helpful in looking with us for the mattress we needed. She gave us a chance to test some. We had a price & after having a chat between ourselves went back to purchase. Very impressed to get the mattress delivered before Christmas too. Thank you.
21 novembre 2025
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you found the assistance you needed in selecting a mattress. We're so glad you enjoyed your experience and that we could deliver it before Christmas. Thank you for your positive feedback,
Megan at Customer Care
Staff Assistance
Staff Assistance
I telephoned the store for support in purchasing a bed and the person I spoke to was extremely helpful, polite and understanding. They helped me purchase a bed and organise delivery dates with ease.
20 novembre 2025
Réponse de Bensons For Beds - Worcester722
We’re delighted to hear our team made the process so easy and stress-free over the phone! Helpful, polite, and understanding is exactly what we aim for every time. 💜 Thank you for your positive review Beverley– Lauryn at Customer Care
Réponse de Bensons For Beds - Worcester722
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please contact us at https://www.bensonsforbeds.co.uk/contact-us/- Thank you, Anthea - Team Bensons
Great service
Great service, as it always used to be. Gary was very helpful in assisting us to get the right bed that suited us. Very pleased with the bed we chosen.
6 novembre 2025
Réponse de Bensons For Beds - Worcester722
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Knowlegable and personal staff at your…
Knowlegable and personal staff at your Worcester store.
9 novembre 2025
Réponse de Bensons For Beds - Worcester722
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Staff were very knowledgeable and…
Staff were very knowledgeable and polite.
5 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
We appreciate you sharing! We are so glad to hear that our staff was knowledgeable and polite during your visit with us.
Your satisfaction means the world to us,
Megan at Customer Care
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