Berry Heathrow BMW Avis 

Lee was amazing from the first phone call to the handover which was a lovely surprise. Nothing was too much trouble. Fantastic customer service. Can thoroughly recommend you buy your next car from Lee Rose at Berry BMW.

I saw a used car of interest at Berry BMW Heathrow on Auto Trader and arranged a visit that same afternoon 4/12/23. I liked the car and we were able to have a purposeful and pragmatic negotiation that same afternoon over pricing of the car and my trade in, and concluded a deal. An excellent outcome on the day for both of us.

Prior experiences elsewhere in looking for a car had been lacking in clear and pragmatic dealer positions leading to somewhat frustrating experiences from this buyer's perspective.

Subsequent interactions and documentation all dealt with expertly by Berry through to a handover on 8/12/23 that added a personal touch to what was an excellent overall experience.

Really poor after sales service! They had no idea on how I can put a cherished plate on the leased car and didn't want to know afterwards! Be careful in sales not to focus on the sale you need to look after the customer so they come back! I won't be as I am week further forward since receiving the new car and only just now have the correct department in BMWFS to send details to. Could take another 2 weeks and the cost of changing details with the insurance is also racking up!

Name mistakes on purchase documents. Twice! So far. Purchase not yet complete. Phone calls not returned. Requests for information not supplied. Staff don’t seem to work a full week. And so far purchase of vehicle seems needlessly complicated.

Just bought an approved used BMW & we couldn’t be happier.
The salesperson Hassan was helpful, caring and listened to what we wanted. At no time did we feel pressured into buying the car, instead he offered advice and information as required.
An all round pleasurable experience, thanks Hassan.

I took my wife's car to West Drayton for a product recall (airbag) and since the new air bag was fitted air bag warning light comes on .I took the car back to them and they haven't fixed this problem.I never had this problem before they fitted the new air bag and they are giving flimsy excuses.I think they are tarnishing the image of BMW.Poor service.

Extremely efficient and customer-focussed approach.

Berry Heathrow’s pricing is what first attracted my attention, however it is most definitely Paul Berry's willingness to help, attention to detail and all-round customer focussed approach which will mean that I will have no hesitation whatsoever in giving him a call the next time we are in the market for a new car.

Matt the Parts Manager at Berry Heathrow BMW is fantastic. I was massively let down by the Slough branch of a well known windscreen company, who failed to do an ADAS calibration after a screen replacement in July. Matt, a neighbour, saw my car with the split windscreen and said he was concerned and told me where he worked…. when the replacement went wrong he facilitated the solution like I’ve never experienced before… he delivered and returned the car on my behalf on the day so I didn’t miss work and also did a free valet….. that’s proper service!

Thank you Matt & Berry Heathrow BMW.

Very disappointed by the aftercare service and lack of replies to calls / emails. They registered my new car at a previous address which I hadn’t even given that particular dealership. This caused no end of problems which I had to sort myself ! Be aware !

Excellent ‘no pressure’ service. Very happy customer.

I was my first visit to bmw but within a few days of collecting my car I had to return it. I was also charged for a new diagnostics and works to my car costing over 9 hundred pounds. Which I don’t understand how the leak wasn’t sorted during the service

I booked in for a recall from BMW at Berry Heathrow on 12/7, upon handing in my vehicle they were not able to provide with an accurate time for recall issue and was just asked to sign the paperwork without any explanation of their terms and conditions.
Upon collection I could Clearly see the kind of complementary wash done on my vehicle was not 100% with tyres still dirty but upon finding my sunglasses missing from glove box has left me disappointed, I reported the issue right away but after a week of emails and manager holiday with CCTV review yielding no result, I was outright informed that the theft of the sunglasses was customer responsibility despite the vehicle being at Berry Heathrow.
So easy to get away with theft of customer belongings emphasises the kind of care customer vehicles receive at Berry Heathrow.

We ordered a new BMW car in October 2022 with Berry Heathrow. Berry failed to put the order on correctly with BMW so basically we are now left without the car we ordered after 9 months waiting. We requested a refund due to poor handling of the situation to rectify the matter. We were also put off by their culture of repeatedly pressuring customers to sign up to finance deals and insurance products for their own commission. Berry did apologise but refuses to compensate us for our financial loss due to their error.

Changing from 5 star to 1 star and reason being my car was booked in for EGR recall. Eork was carried out and my car has never been the same as it was losing power especially when on motorway. I called them and BMW refused to take responsibility but I was advised to bring in but there will be ridiculous cost if it turns out to be something. I today took it to local garage and they confirmed that some pipes weren't fitted properly and they didn't clear fault codes either. All this should have been part of EGR replacement.

Excellent Service here! They took care of me and have been very understanding of my traumatic car experience. I used to own a 2011 plate BMW 5 series saloon having spent a lot of money for major works to rectify a fault by a small garage mechanic! The problem got worse and my husband could have had a tragic accident.

My life was soon to be changed for the good when I popped into BMW Berry Heathrow and was warmly greeted and treated with the utmost respect. I found him very understanding and went to see Syed Shahnaz and emailed him countless times. He has always been calm and patient at all times. He was not at all pushy and did not pressurise me in making a quick decision leading to a purchase commitment unlike another big car dealer I went to prior to coming here.
Syed spent alot of time in helping me choose the right car for me. I can not praise him enough for the amount of time and patience he has taken with me and my husband. To make sure we chose the car we wanted.
We found that a BMW approved used car was the appropriate choice for us as a family. Richard the manager was also very kind, a lovely gentleman who whenever we popped in to BMW he especially made an effort in stepping out of his office and acknowledging us. We found him also very helpful in guiding us find the car that they had at their branch with the spec we wanted.

Syed went above and beyond the BMW sales interim. Our approved used car was meant to be ready with all alloys repaired by the Easter weekend. Unfortunately one of the tyre alloys needed more specialist attention which had to be done outside BMW Berry Heathrow. Which was going to be ready after the Easter holidays. This meant we could not have our car in time to enjoy time with family travelling. Bearing in mind we had been without a car for over a month by this point as my car had developed a fault and was undriveable. Nothing was too much for Syed to sort out. He gave up his 4 series car and swapped it with a colleagues 3 series to loan to us so that we would have a big enough car to drive with our family. He even came over to my house to collect the car in the evening so that I wouldn't have to make a double trip as our new car was ready for pick up the next day. But they needed the 3 series to give to another customer.
At BMW Berry Heathrow it wasn't just a case of they wanted a sale and they weren't interested. I still receive 100% positive customer service from Syed post sale. I email and ring him about any queries to do with my new car and he is always so welcoming, courteous and speaks to me with the utmost respect.
I am now a definite, permanent customer to this dealer ship and will be looking to purchase future cars from here.

Ooh I almost forgot to mention the best part is we love our new white colour 'Beastie' (husband nicknamed it) BMW X3 petrol X Drive is such a pleasure to own and drive with privacy rear windows, black alloys and Harmon Kardon wow sound system!

Poor service from sales. The air of arrogance and ‘can’t be bothered attitude’ was palpable as we walked into the showroom. The sales agents were all sat behind the desks (they were not serving customers), looking at their computers and not even bothering to get up and talk to customers who were in the showroom. They were unresponsive by email, short to customers in person and made no attempt to sell the features and benefits. I had expressed an interest in a car that was in the courtyard, and I was surprised by the sales person who just told me to just go and have a look by myself without even offering to accompany me to be there to answer questions.

When are eventually going to one of the sales agency was sat behind his desk it was more like a Q&A experience (where the customer was asking all the question). It felt transactional at bestGoing to one of the sales agency was sat behind his desk. I literally had to walk to 2 people who were sat behind their desks, looking at the computer not even bothering to engage with incoming footfall of customers. They also didn’t necessarily engage with me in a way that would make me want to part with my money when it comes to the decision about buying a car.

They just gave me a few facts and they were awkward silences . I felt they were not interested in knowing more about me what my needs were and helping tailor a solution to a car that would work for me instead all I got was Q&A where I was asking most of the questions. I would recommend management to take a cold hard look at how they want their sales people operate and how they to show up like.

I had really bad experience with Berry Heathrow BMW. I purchased approved used BMW 218i from Wales and after 1 week I had clutch problem (it was too heavy to operate). As it was in 12 months warranty, I called road assistance and guy came home and said definitely something wrong with clutch and sent my car to Berry Heathrow for fix. I got call from Berry in evening and they said why my car brought to them if I haven't purchased from them. I said it been sent by BMW road assistance and it is in warranty and BMW says that it can be fixed at any dealer. Berry Heathrow refused to fix the car and said if they diagnose it will cost me £1000. I said but it is in warranty and car bought just 1 week ago. I had to take car back because they refuse to fix it. I then took car back to Wales and they replaced the clutch. I am now very afraid to buy BMW approved used car again and the way these guys gave service. I even informed to Berry Heathrow 's head Spencer when he asked for 10 rating. But he never responded when I explained problem.
Don't trust these dealers blindly thinking they are BMW approved used. Always do scrutiny like you do with private seller.

Be aware, if you get a service done here they will wipe your non-BMW services if the iDrive, they should really tell you this before accepting to service any car. So now I have lost 3x services on my car and all I got was a email to say there is nothing they can do…I won’t ever be servicing or ordering any car from BMW Berry in the future.

Berry Thames Ditton take bad service to a whole new low level! Never coming back. The past 3 visits have been equally disappointing.

Picked up an approved used 10 month old X3 last week at Berry Heathrow thinking that despite the bad reviews with such a new vehicle I would be ok.
Within 20 miles of leaving a low tyre pressure warning came on but it said I could continue. At home I found all tyres were between .2 and .3 bar down and I only had 3 dust caps. Yesterday I found a Velcro fastener on a floor mat detached. Did they do the much vaunted BMW approved used checks or wash and hoover it. I have tried getting in touch but the salesman won’t ring back or answear e mails. Fortunately living 150 miles away I never intended using them for service