Terrible company, I have an issue with my hot tub liner, leaking and losing water, under warranty but I can't locate the leak, there answer is they can only do something if you find the leak. Your w... Voir plus
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Alpinelite regular wide. Had for over a month, used regularly, been great no air leakage at this point of usage. Can get good sleep on it. Best value pad I've seen on the market. Though, when sleep... Voir plus
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Great price for airbed and very good quality very useful with electric pump easy to use.it was like sleeping on a proper bed and being higher of the ground make it easier to get out of. Unfortunately... Voir plus
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Replying to Bestway, we did contact you on the 15th July ‘26 even though our pool, pump and filter are still under warranty, (we only bought the pool on the 25th May ‘26) Bestway refused to rectify ou... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The leader in everything inflatable and above ground pools, we have a host of different innovative and fun products for you to choose from. Including the ultra-comfortable AlwayzAire™ Airbeds, Steel Pro Max™ Above Ground Pools, Fashion Float collection and the incredible Hydro-Force™ SUP range; we have a range that suits your needs. Explore our website and see what you can discover!
Coordonnées de contact
8 Wentworth Road, Heathfield Estate, Newton Abbot, TQ12 6TL, Newton Abbot, Royaume-Uni
- 0345 576 6020
- info@bestwaystore.co.uk
- www.bestwaystore.co.uk
3,3
Moyen
3 k avis
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Easy to order and prompt delivery
Easy to order and prompt delivery. Not sure that some components of the pool are as good a quality as I would have hoped for the price and the instructions are pretty poor but overall very happy with it and the kids love it.
26 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Terrible service and experience
Ordered a pool pump on the 26th June with a 2 day delivery. No delivery after two weeks, customer service took an hour to speak to - unable to locate or delivery so authorised a refund. Two weeks after that (so now a month form order) I have still not received a refund despite speaking to 4 different advisors on the phone who all said they would sort a refund as a matter of urgency. Will never use this company again - worse than awful. Will now have to raise this with the credit card company to force a refund.
24 juillet 2026
Réponse de Bestway Store UK
Hi Tim,
Thank you for taking the time to leave a review. We appreciate your feedback.
We apologise for the significant delay in both your delivery and the subsequent refund process. We understand your frustration with the extended wait and the multiple contacts with our team - this is not the experience that we'd expect for our customers.
Happy to advise that your order is now refunded!
Wishing you the best,
Ruth
Good products but paid for fast…
Good products but paid for fast delivery and still took 4 working days.
26 juin 2026
Réponse de Bestway Store UK
Good morning
I sorry to hear about the issue you have had.
If you would like to contact our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
Comfortable bed in only 3 minutes!
2 juillet 2026
I try to contact you about the…
I try to contact you about the defective pump but you don't answer me back. Thanks for nothing.
2 juillet 2026
Réponse de Bestway Store UK
Hi Florin,
Thank you for getting in touch with us regarding your recent order.
I can see that our team advised to raise a warrant claim for the item, to be able to resolve this with a replacement quickly, but I've not located a claim raised as yet.
You can do that here: https://support.bestwaystore.co.uk/troubleshooting
The team can then look into this for you as soon as possible!
Take care,
Ruth
All good thanks.
2 juillet 2026
Réponse de Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Company was fine ,using a substandard…
Company was fine ,using a substandard delivery company will hurt your reputation.
1 juillet 2026
Réponse de Bestway Store UK
We appreciate your feedback regarding the delivery service. We are actively reviewing our partners to ensure a better experience for our customers.
So far the experience has been very…
So far the experience has been very good dealing with bestway. There was some confusion by the courier, but this was sorted out immediately by bestway. The package did sustain some damage but again it had been packed so well by bestway that so far we have found no damage to any parts. Due to a hosepipe ban we are unable to proceed with the installation of the pool.
Thank you bestway.
15 juillet 2026
Réponse de Bestway Store UK
Good morning
I sorry to hear about the issue you have had.
If you would like to contact our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
Returned product as husband had already…
Returned product as husband had already brought and still no refund and no reply to my emails regarding my refund
30 juin 2026
Réponse de Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Paid £24.99 for next day delivery so it…
Paid £24.99 for next day delivery so it should have been delivered on the Friday, it was not out for delivery on the Friday. After speaking with them they couldn’t understand why it hadn’t been despatched, to be told I should expect a delivery on the Monday, Well that didn’t happen either, so I requested a refund. 2 weeks on, I’m still awaiting the refund to be processed!!! Numerous phone calls where they have lied, iv just had an advisor saying he only just put the refund to the refund department today after telling me for over a week he had already done so! Absolutely disgraceful customer service. I do not recommend at all!!!
7 juillet 2026
Avis spontané
Réponse de Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Your Customer Service is terrible
Your Customer Service is terrible, your delivery is terrible, the pool is good. You need to look at upping your CS a 7 day response is not good enough when you are over a week late with delivery.
24 juin 2026
Réponse de Bestway Store UK
We appreciate you sharing your feedback. We are concerned to hear about your recent experience with our customer service and delivery, especially given the delay. We are actively reviewing our processes to improve response times and ensure timely deliveries for all our customers. We are glad you are enjoying the pool.
Not had the item
Not had the item. Very disappointed. Ordered 25th June and now 16th July.
25 juin 2026
Réponse de Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Quick delivery
Quick delivery. Fab pool, easy to erect - intend to leave up all year so hope it lasts for a few summers to come.
13 août 2025
The pool was delivered within the time…
The pool was delivered within the time frame and seems very sturdy and well made. The pump could be better but Will have to upgrade later as everything is out of stock at the moment
24 juin 2026
They did not refund me for my return
They did not refund me for my return. Even thou I had proof of return details.
25 juin 2026
Réponse de Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
keeping up with your cool.…
easy to find and simple to purchase,help was required but got the advice that I needed.
25 juin 2026
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