To all, do yourselves a favour and read through the reviews that unhappy customers have wrote! I've seen a few reviews all saying the same thing that when they try to email betmac it bounces back and... Voir plus
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Lisez les avis des autres
Worse casino iv ever played in my life ever bonus buy on every game i played over 60 every one loses wouldnt advice anyone playing on it really bad dont know if they payout or not didnt try or win any... Voir plus
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Having read other reviews I thought is it really this bad? Well im afraid to say it is. On my first attempt of withdrawal ive been asked for so much verification that you could write a book on it. Mor... Voir plus
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I’ve played on Betmac1 for a while and it’s easily one of the better sites I’ve used. The slots actually feel fair — I’ve had decent wins and the payouts always came through without stress. Never fe... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Betmac captures the full spectrum of modern gambling, from high-energy slots to immersive live dealer rooms that recreate the authentic atmosphere of a world-class casino. So whether you are a newcomer or a seasoned pro, BetMac caters to every level of expertise. Our library spans from nostalgic, fruit-themed classics with intuitive gameplay to cutting-edge video slots featuring advanced multipliers, unique symbols, and high-volatility mechanics. The crown jewel of the experience is our Live Casino. Powered by industry-leading providers, our live rooms bring the casino floor to your screen in stunning detail. Join a table at any time to test your skills in roulette, baccarat, or blackjack against professional dealers and real opponents—all in real-time.
Coordonnées de contact
Curaçao
- www.betmac1.com
2,9
Moyen
106 avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Been playing on Betmac for a couple…
Been playing on Betmac for a couple weeks now. Deposited £50 last Friday and it went through instantly. Played some blackjack and hit a nice win. Withdrawal took a day to process, which ain’t bad at all. Support was dead helpful when I had a question about my account.
14 juillet 2025
Réponse : Betmac1
Hi Thomas,
Thanks so much for sharing your experience – we’re really glad to hear you’ve been enjoying your time on Betmac!
Sounds like that blackjack win was a sweet moment – congrats!
We're also happy to hear that your deposit and withdrawal went smoothly and that our support team could assist you promptly.
If there's anything else you need or any feedback you'd like to share, we're always here to help, our support remains available 24/7 via chat and via email at support@betmac.com
Enjoy the games and best of luck going forward!
Warm regards,
Scam!!!
Scam!!!! Worst casino ever dont play here and dont waste your money. Avoid at all !!!
Rigged games as fack!!!! Scam site nothing more...
5 juillet 2025
Avis spontané
Réponse : Betmac1
Hi Radoslaw,
We're sorry to hear that you feel this way and take feedback like yours very seriously.
To better understand the issue and look into what you're referring to, we kindly ask you to contact us at support@betmac.com with more details. Our team will be happy to review your case and assist you further.
We’re here to help and hope to have the chance to clear up any concerns.
Kind regards,
Ridiculous wagers
Ridiculous wagers. Never win enough to withdraw as it’s £100 minimum withdrawal. Page is a scam
23 juin 2025
Avis spontané
Réponse : Betmac1
Hi Freya,
First of all, thank you for your feedback.
In addition, do note that we’re sorry to hear you feel this way, but our wagering requirements and withdrawal limits are clearly outlined in our Terms and Conditions to ensure transparency for all players, which means that players are aware of them even prior to registration
And while we understand that not every session results in a win, we do have many players who meet the withdrawal criteria and successfully cash out their winnings. Moreover, our games are powered by certified providers to ensure fairness and random outcomes.
Still, if you have any specific concerns or would like us to review your gameplay, feel free to get in touch—we’re here to help 24/7 via chat or via email at support@betmac.com
Best regards,
Can't even register for this casino…
Can't even register for this casino asks for a social security number what's all that about ? I don't have one.If it's this hard to Register i hate to think what cash out must be like.
LOL !
19 juin 2025
Avis spontané
Réponse : Betmac1
Hi there,
Thank you for reaching out!
The issue you encountered was a temporary one, and we're happy to let you know that it has now been fully resolved. Moreover, there is no longer any need to provide a Social Security Number or any additional information in order to register.
You're welcome to try registering again, and it should go smoothly this time. If you need any help along the way, feel free to reach out—we’re here to assist 24/7 both via chat and via email at support@betmac.com!
Best regards,
Worse casino iv ever played in my life…
Worse casino iv ever played in my life ever bonus buy on every game i played over 60 every one loses wouldnt advice anyone playing on it really bad dont know if they payout or not didnt try or win anything to know , but lot the bonus buys was returning 40p 20p £3 evey buy in cost £20....permanently deleted account cause its bad
15 juin 2025
Avis spontané
Réponse : Betmac1
Hi there,
We’re sorry to hear that your experience with us didn’t meet your expectations.
Moreover, we understand how disappointing it can be when gameplay doesn’t go your way, especially when using bonus buys, but please know that all our games are provided by licensed and certified providers to ensure fairness.
While we're sorry to see you go, we appreciate you giving us a try and wish you all the best moving forward.
Kind regards,
Absolutely love this site winning most…
Absolutely love this site winning most of the time which is good
13 juin 2025
Avis spontané
Réponse : Betmac1
Hi there,
Thank you for the great feedback — we’re so happy to hear you’re enjoying the site and having a good run!
Wishing you continued fun and luck :)
Best regards,
This isn’t a bot review
This isn’t a bot review
I’ve been playing online slits for a very long time, I’ve lost probably 100k over my life in Gambling mostly online, Im blocked from all uk sites, I’ve found a few none uk sites and some are doughy but this one is genuine i won 400€ 250€ and 100€ so I gambled the 350€ while the 400 was being processed as I thought it was like the rest bit nope 24 hours later it’s in my bank so 100% approve of this and rtp is decent enough
9 juin 2025
Avis spontané
Réponse : Betmac1
Hi there,
Thank you so much for your honest and detailed review — we really appreciate it!
We’re glad to hear that your experience with us has been a positive one and that your withdrawal was processed smoothly. It means a lot to us to have your trust
Wishing you the best of luck moving forward, and thank you again for choosing Betmac!
Best regards,
Avoid not legit!
Please avoid at all costs - Still waiting to be paid, I withdrew €900 still saying pending despite account verified.
I also made a bank transfer deposit and was never credit to my account, the email support respond with the standard bull sh!t just to fob you off.
No idea how they got my details but kept receiving texts from them with massive bonus offers, so thought I would give them a try. Now I am massively out of pocket.
Don’t trust what the support team tell you it is constantly “please be patient”
29 mai 2025
Avis spontané
Réponse : Betmac1
Hi there,
We’re genuinely sorry to hear about your frustration, but we would like to clarify a few important points.
Your withdrawal was successfully processed shortly after your review was posted, and the previously delayed deposit was also successfully credited to your account. Given this, we’re disappointed that you haven’t taken the opportunity to update your feedback to reflect the resolution of these issues.
We understand that delays can be frustrating, but we always aim to resolve such matters promptly and fairly. Still if you still have any outstanding concerns, please don’t hesitate to reach out
Best regards,
I’ve played on Betmac1 for a while and…
I’ve played on Betmac1 for a while and it’s easily one of the better sites I’ve used. The slots actually feel fair — I’ve had decent wins and the payouts always came through without stress. Never felt like I was being messed around with odds or withdrawal delays.
Support was quick the one time I needed them, and were super helpful
13 mai 2025
Avis spontané
Réponse : Betmac1
Dear Joanna
Thanks so much for taking the time to share your feedback — it really means a lot. We’re so happy to hear you’ve been enjoying your time on Betmac and that things have felt fair and stress-free. That’s exactly the experience we want players to have.
It’s also great to hear our support team was there for you when you needed them. We’ll be sure to pass that on!
Really appreciate the kind words — and here’s hoping for more great wins coming your way soon!
Warm regards,
Wronguns
Why am I not surprised that my email bounced back…..—> Undelivered Mail Returned to Sender
This is a system-generated message to
inform you that your email could not
be delivered to one or more recipients.
Details of the email and the error are as
follows:
Support@
be tmac1
.com>: unable to look up host betmac1. Name or service not known
And to add insult to injury I’ve been blocked from using the live chat option too
13 mai 2025
Avis spontané
Réponse : Betmac1
Dear Jameson,
Thank you for reaching out.
It looks like there may have been a small typo in the email address you used — please ensure you are contacting us at support@betmac.com (with no extra characters or spaces).
Additionally, in order for our support team to properly receive and check your query, we kindly ask that you reach out either:
Via live chat on our platform, or
By sending an email to support@betmac.com
Moreover if you're currently unable to access the live chat, please let us know more details since as we can see there is no live chat block in place for any of our players (e.g. what error you're seeing or when the issue started), and we’ll do our best to help you get reconnected.
We appreciate your patience and look forward to resolving this as quickly as possible.
Best regards,
I don’t know what to think about this…
I don’t know what to think about this site, I’ve been playing for a while, but for the last 3 days I’ve been trying to withdraw the winnings and can’t do it. I emailed the company and but my email didn’t send telling me that the email address is invalid. Not very impressed, considering how much money I’ve spent on here. For those that have positive experiences I hope everything goes well for you
13 mai 2025
Avis spontané
Réponse : Betmac1
Dear G,
Thank you for reaching out.
It looks like there may have been a small typo in the email address you used, so please ensure in the future that you are contacting us at support@betmac.com (with no extra characters or spaces) in order for your email to be successfully received and checked by our support team
Additionally, we understand how frustrating this situation must be, especially after the time and effort you've invested in our site. So please rest assured that our Support Team will be contacting you directly with further instructions to help resolve the issue you are experiencing as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in our service.
Best regards,
Truthfully I cannot fault this site. Had good wins here 👍🏻
Seeing good and bad reviews here and read them all. Tbh I opened an account a while back but closed it after around a month or so. I will say tho I had withdrawn over £800 before closing the account. I've since reopened it as some sites I'm using are quite rubbish in all honesty. No I am not part of betmac not have I been asked to write a review. Just an honest gambler. Anyway since reopening my account I managed to initiate £500 withdrawal from £30 deposit and have since withdrawn another £100. This is all in around the last 10-12 days. Where some sites I'm playing weeks or months with nothing at all in return. Just hope they hurry up getting the bonus system back up and running for loyal customers now that's honestly my only qwarm atm. Live chat reps have always been decent kyc was swift too. Honestly all's I can say is try for yourselves. The game selection is very good also as most sites (not in UK) don't have blueprint gaming, even tho for a while there was no pragmatic I'm now seeing pragmatic make an appearance. Which for me is great as most games I like to play are pragmatic, blueprint and play n go. Please betmac hurry up with the updated bonus system 😂 apart from that I'd say keep up the good work 🙌🏻
EDIT. forget everything I said up there they're nothing but thieves and I've since closed the account for good.
7 mai 2025
Avis spontané
Réponse : Betmac1
Dear Dawn,
Thank you so much for taking the time to share such an honest and balanced review—we truly appreciate it.
Moreover, we’re delighted to hear that you’ve had a positive experience overall, and it’s great to see that your recent gameplay has been rewarding. We're equally happy to welcome you back to the platform.
We also appreciate your patience as we work on bringing back the bonus system. Please rest assured that updates are underway, and our goal is to deliver something even better—specifically designed to reward our loyal players like yourself. It won’t be much longer!
Thanks again for your trust and feedback. If you ever need assistance or have suggestions, our support team is available 24/7. Also, don’t forget to check your account—we’ve added a little something as a token of our appreciation.
Kind regards,
How to lose £100 in 3 minutes
I went on this site and I wagered £100 and I only won £3. I know that it's a gamble but that is ridiculous. Nobody cares anymore.
28 avril 2025
Avis spontané
Réponse : Betmac1
Dear Stephen,
Thank you for your feedback.
We are sorry to hear that your recent experience hasn’t been very enjoyable; however, please keep in mind that all game outcomes on our website are entirely random, and we have no control over the results or frequency of wins.
That said, we’d love for you to give the improved version of our website another try, so we’ve added a small bonus to your account and hopefully this time you'll have a better experience.
In the meantime, if you have any questions or need assistance, please don’t hesitate to contact our support team via live chat or at support@betmac.com.
Warm regards,
I’ve played on Betmac1 for a while and…
I’ve played on Betmac1 for a while and it’s easily one of the better sites I’ve used. The slots actually feel fair — I’ve had decent wins and the payouts always came through without stress. Never felt like I was being messed around with odds or withdrawal delays.
Support was quick the one time I needed them, and the layout of the site made it easy to just hop on and play without any fuss.
Site’s been down recently which is a shame — hoping it’s just temporary because I do miss the routine. Looking forward to getting back on once it’s live again.
12 avril 2025
Avis spontané
Réponse : Betmac1
Hi Julin,
First of all, thank you so much for the amazing feedback! We truly appreciate you taking the time to share your experience, since it’s incredibly rewarding to hear that you’ve enjoyed playing on Betmac.
We’re also happy to let you know that we’re back online, and you can now find us at: https://www.betmac.com
It’s always great to hear from players who recognize our efforts to create a trustworthy and enjoyable gaming environment, so a small token of our appreciation for your kind words, we’ve also prepared something special for you!
Just reach out to our support team, and they’ll be happy to add a little extra to your profile. It’s our way of saying thanks—and it’ll give you the perfect opportunity to explore and enjoy the new, improved version of our site, where you’ll find a wider game selection, a sleeker interface, and lightning-fast game loading times—all designed to enhance your experience.
As always, if you have any suggestions or need assistance, our support team is available 24/7 via live chat or by email at support@betmac.com always happy to help!
Looking forward to seeing you back on the site soon!
Regards,
Brilliant website
Brilliant website, great choice of gaming, not a bad thing to say
9 avril 2025
Avis spontané
Réponse : Betmac1
Hi Michael,
Thanks so much for the awesome feedback! We're thrilled to hear you're enjoying the site and having a great experience—it means a lot to us.
In addition, as a small thank-you for your kind words, we'd love to add a little something special to your profile, so just reach out to our support team, and they'll take care of the rest
And of course, if you ever have any suggestions or need help with anything, our support team is available 24/7 via live chat or by email at support@betmac.com—always happy to help!
Regards,
Super fast
I don't know why these negative reviews, very fast payments and all good. Super fast website too. Love the betmac guy
30 mars 2025
Avis spontané
Réponse : Betmac1
Hey there,
Thanks so much for the awesome feedback! We’re super happy to hear you’re having a great experience
We’ve been working hard to keep things fast and smooth, so it’s awesome to know you’re enjoying it. And guess what? We’ve got even more good news! We’ve just launched an updated version of our platform with faster loading times, more games, and a fresh, new look—everything designed to give you the best possible gaming experience.
As a little thank you for your kind words, feel free to reach out to our support team, and we’ll add something special to your profile so you can enjoy the new and improved version firsthand !
And remember, if you ever have suggestions or need any help, our support team is here 24/7. You can reach them anytime via chat or email at support@betmac.com. We’re always happy to help!
Regards,
Fast withdrawals
Great casino, same-day withdrawals. Never had a problem. Don't understand the bad reviews.
15 mars 2025
Avis spontané
Réponse : Betmac1
Hey there,
Thanks so much for the fantastic review! We’re so glad to hear you’ve had a great experience with us and that our same-day withdrawals have been working smoothly for you.
We always strive to provide a seamless and quick service, so it’s awesome to know you’ve never run into any issues. We're always a bit puzzled by the negative reviews too, but we're focused on keeping things fast, fun, and reliable for players like you!
And just to make things even better, we've recently rolled out an updated version of our platform, featuring faster loading times, even more games, and a fresh look—everything to enhance your gaming experience.
As a thank you for your feedback, don’t hesitate to reach out to our support team! We'd love to add something special to your profile so you can enjoy the new, improved version.
And as always, if you have any suggestions or need assistance, our support team is available 24/7 via chat or email at support@betmac.com, here to help anytime!
Regards,
I deposited money on to my account it…
I deposited money on to my account it has not gone in 5 days later to from my bank to Nigeria and don't think I will be seeing that again. The site is currently off line supposedly back online today but I would definitely just go to a different casino 1 that's regulated yes I did contact support and was hit by a brick wall all I'm writing is my experience with this company
17 mars 2025
Avis spontané
Réponse : Betmac1
Hi there,
Thank you for getting in touch with us.
Please note that we are a fully licensed and regulated casino, and all our game providers and payment processors are also fully licensed and adhere to strict industry standards.
This ensures that our players are receiving a safe and secure experience while using our platform.
Still, if you have any additional concerns, we urge you to reach out directly to us via chat or email at support@betmac.com . Our team remains available 24/7 to assist you and ensure you receive the best possible support
Regards,
BEWARE.....
does not hold a UKGC license so not legally allowed to operate in the UK they told me it was down to me to not use them that is wrong i gave them the opportunity to refund me they choose not to so have forwarded information on to UKCG
20 mars 2025
Avis spontané
Réponse : Betmac1
Hi there,
Thank you for getting in touch with us.
Please note that we are a fully licensed and regulated casino, and all our game providers and payment processors are also fully licensed and adhere to strict industry standards.
This ensures that our players are receiving a safe and secure experience while using our platform.
Still, if you have any additional concerns, we urge you to reach out directly to us via chat or email at support@betmac.com . Our team remains available 24/7 to assist you and ensure you receive the best possible support
Regards,
Réponse : Betmac1
We're absolutely thrilled to hear that you consider us the "best website ever!"
Our goal is to provide an exceptional experience for all our players, and it's truly rewarding to know when our efforts to continuously improve are being recognized.
We look forward to having you with us for many more exciting moments!
As a small thank you for your 5-star review, we’d love to send you a gift! Please reach out to our support team at support@betmac.com, and they’ll be happy to sort it out for you.
Wishing you more great wins and happy gaming!
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