Morning workouts at Hillingdon Sports are brilliant. The facility is consistently clean and well-prepared for the day. Big thanks to Sania and the rest of the team for always making eye contact, smili... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGatting Way, UB8 1ES Uxbridge, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The reason for a 3 star is the food and drink section. The people behind the counter don’t look the most cleanest people to be working with food dirty hands & fingers nails. Dirty cups being given... Voir plus
L'entreprise a répondu
Hillington Sort Centre is more than just a gym is a massive complex and ever the fussiest members will find something for themself. Huge 50 meters swimming pool with working sauna and steam room, lo... Voir plus
L'entreprise a répondu
Hillingdon Lido “BETTER “ Real “Health” benefits! superior outdoor water 💦 Cool & Smooth Swims with calming Yoga 🧘🏽♀️ 🧘 beside !! Out side in the element s of clouds ., fresh-air ., breeze & even... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de loisirs
- aussi dans
- Bibliothèque
- Centre de fitness
- Piscine couverte
- Piscine extérieure
- Salle de gym
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Gatting Way, UB8 1ES, Uxbridge, Royaume-Uni
4,2
Bien
163 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Morning workouts at Hillingdon Sports…
Morning workouts at Hillingdon Sports are brilliant. The facility is consistently clean and well-prepared for the day. Big thanks to Sania and the rest of the team for always making eye contact, smiling, and delivering exceptional customer service every single morning!
11 octobre 2026
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Jaime,
Thank you for your wonderful feedback.
We're delighted to hear that you're enjoying your morning workouts at Hillingdon Sport and Leisure Complex. It's fantastic to know that the cleanliness of the facility and the welcoming atmosphere created by our team help start your day on a positive note.
We'll be sure to pass on your kind comments to Sania and the rest of the team. Recognition like this means a great deal, and we're pleased they've consistently provided such exceptional customer service.
Thank you for taking the time to share your experience.
Warm Regards,
Hazal
The customer Service Team were very helpful
The customer Service Team were very helpful & responded very quickly to my email
Thank you Wanda
1 octobre 2026
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Julia,
Thank you for your kind words!
We're delighted to hear that our Customer Service Team was helpful and responded quickly to your query.
We'll be sure to pass your lovely feedback on to Wanda and the team!
Warm Regards,
Kaisha
Great outdoor lido
Great outdoor lido. Showers are lovely and hot afterwards. Life guards attentive, so you know you are safe.
A fantastic start to my day every morning- feel very lucky to be able to do this.
21 septembre 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Good afternoon,
Thank you for your lovely review!
We are delighted to hear that our facilities at Hillingdon Sports and Leisure Complex left such a good impression!
We look forward to welcoming you back soon.
Kind regards,
Ellis
The reason for a 3 star is the food and…
The reason for a 3 star is the food and drink section.
The people behind the counter don’t look the most cleanest people to be working with food dirty hands & fingers nails.
Dirty cups being given for tea & coffee so I certainly wouldn’t eat there.
The actual centre it’s self no complaints very good just the food area not good
17 septembre 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Debbie,
Thank you for taking the time to share your review.
We're pleased to hear that you've had a positive experience with the centre itself and that you have no complaints about the facilities.
We're sorry to learn about your concerns regarding the food and drink area.
Cleanliness and food hygiene are extremely important to us, and we take comments like these very seriously.
Your feedback will be shared with the relevant team so they can review the issues you've raised and ensure the expected standards are being maintained.
We appreciate you bringing this to our attention and thank you for your honest feedback.
Warm Regards,
Azaria
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi
Thank you for your review and recommendation!
We are very happy to hear that you are enjoying the facilities at Hillingdon Sport and Leisure Complex, and we hope you reach your health and fitness goals with us.
Kind Regards
Amir
This relates to the astroturf pitch…
This relates to the astroturf pitch facility managed by the Better Gym at Hillingdon Sports and Leisure Complex.
My football group routinely hires the pitch on a Friday evening at 6.45pm.
The pitch has recently been replaced and is a great improvement on the patchy injury risk pitch before.
I have two concerns:
1. Changing room and showers - these sit close to the pitch.
For the last 10 weeks up to two weeks ago showers have been stone cold. Not horrendous given we have been in a heat wave.
For the last two weeks the hot water has returned. And when I say hot it is unbelievably hot. So hot you cannot get under the water. You can not even put a hand under which is less sensitive than the rest of your body.
I showered yesterday and ran all four showers in the bay for 10 minutes just to dilute the hot and it did nothing. What a waste of water, gas and time. I had to dip my washing cloth in the jet and have a bed bath. For a place that charges c£130 an hour it is shameful.
The water would literally burn you requiring hospital treatment. The TMVs cannot be installed or properly.
Just a matter of time before somebody is hurt and makes a claim.
On top of that when there are no pitch hires after our session the staff lock up the changing rooms and pitch facility. Sensible. Only thing is they do not check the changing rooms (literally walk 30 feet and open a door or two) and I have been locked in twice. Words fail me. The centre is a good walk from the pitch facility and fortunately they were not too far away when I triggered the alarms.
Great facility sloppy/lazy operation, dangerous showers.
18 septembre 2026
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Scott,
Thank you for taking the time to share your feedback and for your continued support of Hillingdon Sports & Leisure Complex.
We're pleased to hear that you're enjoying the new pitch, but we're very concerned to learn about the issues you've experienced with the shower temperatures and being locked in the changing rooms.
The safety concerns you've raised are being taken seriously, and we apologise for the inconvenience and frustration caused.
We would like to investigate these matters with the team as a priority. Please send us a direct email at Customerservices@gll.org.
We hope to have the opportunity to provide you with a better experience on your next visit.
Warm Regards,
Azaria
Lovely club
Lovely club, it is not just a gym, it is a social network , to support, grow & be stronger together !
16 septembre 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Emilie,
Thank you for your lovely review!
We're thrilled to hear that you see our club as more than just a gym, and that it's been a great opportunity to make friends.
We truly appreciate your kind words and can't wait to see you again soon!
Warm Regards,
Kaisha
Réponse de Better - Hillingdon Sport and Leisure Complex
Good Afternoon,
Thank you for your lovely review!
We're so happy that you find our centre a good facility for learning to swim.
We can't wait to welcome you back soon!
Warm Regards,
Kaisha
Outstanding and welcoming induction with Jaiman!
I recently joined the Hillingdon Sport and Leisure Complex and had a fantastic induction experience with Jaiman. As a new member, I was a bit unsure of what to expect, but Jaiman made me feel incredibly comfortable from the very start. He has a brilliant ability to make everything feel simple and easy to understand. He took his time to walk me through the facilities, thoroughly explaining and demonstrating how to use each piece of equipment. Jaiman is exceptionally well-organised, patient, and genuinely nice. His helpful guidance has given me the confidence I need to kickstart my fitness journey here.
7 août 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Arnold
Thank you for your review.
We are very pleased to hear that Jaiman made your induction such a positive experience and helped you feel comfortable and confident using our facilities.
We will be sure to pass on your kind words, and we wish you every success on your fitness journey!
Kind Regards
Amir
I love the set up but I'm not happy…
I love the set up but I'm not happy with the training you guys give especially swimming for adult . For some one who learn fast . Is not nice
11 août 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Jaspher,
Thank you for taking the time to share your feedback. We are pleased to hear that you like the facilities at Hillingdon Sport and Leisure Complex.
We are sorry to learn that the adult swimming lessons have not met your expectations. We understand that everyone learns at a different pace, and it can be frustrating when lessons do not feel suited to your individual progression. Your feedback regarding the delivery of the programme is appreciated and will be shared with the relevant team for review.
Thank you again for taking the time to let us know about your experience.
Warm Regards,
Hazal
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Reza,
Thank you for your lovely review!
We're thrilled to hear how great your swim instructor has been and the positive impact this has had on your swimming progress.
We hope to see you again soon!
Warm Regards,
Kaisha
Great facilities and a staff team that…
Great facilities and a staff team that appear to genuinely care about their centre and their service users.
21 juillet 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi John,
Thank you for your 5 star review!
We're so pleased to hear that you've had such a positive experience with our facilities and our team. It's great to know that our staff's dedication and care have made a difference.
We really appreciate your support and look forward to welcoming you back to the centre soon!
Kind regards,
Suheera
My baby enjoyed playing in the water
My baby enjoyed playing in the water. Staff was friendly and helpful.
4 juillet 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Emma,
Thank you for your kind feedback.
We’re delighted to hear that your baby enjoyed their time in the water and that our team made a positive impression by being friendly and helpful. Creating a welcoming and enjoyable environment for families is really important to us.
We hope to see you both again soon for another lovely visit.
Warm Regards,
Hazal
Unacceptable
Unfortunately, it's filthy, dirty and full of perverts. They also allow men in T shirts and shorts and women in head to toe coverings in the water, even in the kids pool, some of whom sit their for hours. They do not wash on entry to the pool. It stinks, there is piss in changing rooms, and I was once assaulted in there by a creep. They also do not let you publish a review on Google reflecting these experiences. It's really poor. Some people come in there just to have a bath in the pool. There used to be hairy men standing under jets for hours in the kids pool, although less so now.
1 mai 2026
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi,
We’re very sorry to hear about your experience and sincerely appreciate you taking the time to share this feedback. What you’ve described is extremely concerning, particularly regarding cleanliness, safety, and your report of being assaulted.
Please be assured that we take issues like this very seriously. We would like to investigate this further as a priority, especially the incident you mentioned, so we can take appropriate action and ensure the wellbeing of all customers.
Could you please send us a private message with more details, including the date and time of your visit? This will help us look into the matter thoroughly. Our email address is; customerservices@gll.org
Additionally, we can not stop anyone leaving a review on Google. If you want to leave a review, just like you have done here you can do so.
In the meantime, your feedback regarding hygiene standards, pool usage, and customer behaviour has been noted and will be passed on to the centre management team for immediate review.
Warm Regards,
Hazal
Fantastic swim courses
We have been going there for years for swimming lessons. It is fantastic! They teach the children great skills, even CPR and swimming with PJ-s on! Great teachers, everyone is friendly and knowledgable. Nothing is ever too much to ask for. Just recently I asked for the session to be moved and they done it straight away.
15 juin 2026
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Eva,
Thank you for your wonderful review!
It sounds like you're loving the new rookie lifeguard element of our academy classes.
We're also thrilled that our swim teachers have been so friendly and knowledgeable during your visits, as well as nothing ever being too much to ask.
We're so happy that you appreciate how accommodating we've also been.
Thank you again for your kind words!
Warm Regards,
Kaisha
Lovely air conditioned gym good choice…
Lovely air conditioned gym good choice of equipment and friendly helpful staff
24 juin 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Amy,
Thank you for your kind feedback!
We’re delighted to hear you enjoyed the air-conditioned gym, the range of equipment, and found our staff friendly and helpful. It’s great to know you had such a positive experience with us.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Dirty Lido and suffocating entrance hall.
The swimming pool at the Lido is the dirtiest I have ever seen. There is all sort of stuff floating or sitting on the bottom. When you swimming you come across dead insects, plastic straws, dirty bandages, pieces of plastic, you name it. The sediments on the bottom suggests that cleaning is not done daily as it should for a pool visited by hundreds of people every day. Near the outlets and along the perimeter there is a thick carpet of sediments off all sort.
The entrance hall is a sauna, no ventilation, aircon not working and because of the glasses on the roof there is a delighful greenhouse effect that is suffocating. I pity the people working there.
I expect more from a place that is not exactly cheap if you buy a full subscription.
The rest is not that bad, but overall the place does not look well taken care off. Many parts that needs fresh painting and repairing.
26 mai 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Patrick,
Thank you for your review!
We greatly appreciate the concerns you've raised regarding the cleanliness of our pool space, particularly regarding the plastic and other waste objects you've seen.
We also value your feedback about our entry area feeling like a sauna.
We'll be sure to share this with our wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Price changes query resolved!
Efficient, quick and thorough resolution. Accommodated my inquiry and issues. Did a thorough job of making me feel like a concessionary customer.
30 mai 2026
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Talbinder,
Thank you for your review!
We're thrilled that you experienced an efficient and thorough service from our team.
It's great to know that they answered and resolved all of your queries.
We hope to welcome you back soon!
Warm Regards,
Kaisha
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Lisa,
Thanks for your review.
We are so pleased to hear that the staff at Hillingdon Sport and Leisure Complex have been so friendly and helpful!
Warm Regards
Hazal
Great fitness instructors Sarika and Asta
I joined Better mainly because of the amazing yoga classes with Sarika and fitness classes with Asta. Both trainers are outstanding — very professional and genuinely motivating.
Sarika’s yoga sessions are well-structured, calming, and suitable for all levels.
Asta brings incredible energy and expertise to every fitness class.
🌟🌟🌟🌟🌟
15 mai 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Antonia,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying the fitness classes at Hillingdon Sport and Leisure Complex.
Warm Regards
Hazal
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.