Morning workouts at Hillingdon Sports are brilliant. The facility is consistently clean and well-prepared for the day. Big thanks to Sania and the rest of the team for always making eye contact, smili... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGatting Way, UB8 1ES Uxbridge, GB
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Lisez les avis des autres
The reason for a 3 star is the food and drink section. The people behind the counter don’t look the most cleanest people to be working with food dirty hands & fingers nails. Dirty cups being given... Voir plus
L'entreprise a répondu
Hillington Sort Centre is more than just a gym is a massive complex and ever the fussiest members will find something for themself. Huge 50 meters swimming pool with working sauna and steam room, lo... Voir plus
L'entreprise a répondu
Hillingdon Lido “BETTER “ Real “Health” benefits! superior outdoor water 💦 Cool & Smooth Swims with calming Yoga 🧘🏽♀️ 🧘 beside !! Out side in the element s of clouds ., fresh-air ., breeze & even... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de loisirs
- aussi dans
- Bibliothèque
- Centre de fitness
- Piscine couverte
- Piscine extérieure
- Salle de gym
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Gatting Way, UB8 1ES, Uxbridge, Royaume-Uni
4,2
Bien
163 avis
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Swimming Pool washroom's should have at…
Swimming Pool washroom's should have at least one shelf. It's very hard to take your essentials after the swim.
16 juin 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Sunanda
Thank you for your review and feedback.
We will pass this on to the management team at Hillingdon Sport and Leisure Complex to review.
We hope you enjoy using the facilities, and thank you for choosing Better.
Kind Regards
Amir
Website and app- booking swim class
The customer agent i spoke to was great and so helpful. However getting through was difficult with so many options. The first time i actually got cut off as I selected the wrong option by mistake then I had to call again and wait a long time. Its not very easy for people with difficulties.
I have to also take this opportunity to let you know, I literally felt sick, so exhausted and drained of energy in my head from trying to book swimming classes for my children. Your website and even the app is made like a maze. Its horrendous. Are you trying to put people off from making bookings? If yes, then we'll done you are very successful. In the end I didn't manage to make a booking, before i even finished filling in the details for one child, it brought the message that the session has timed out and I need to log back in. And I was going at a normal speed. Then also at one time, you app listed the session time I wanted but I kept getting logged out. So I tried the website, but your website didn't even list the session time I wanted.
When your agent checked and said I created an account in 2022 but did nothing else, I remember exactly why there was nothing else on the account- because in 2022 I found it such a hassle making bookings. Have you thought about how people with ADHD or autism will feel after going through this? Well I am disabled and its only because of my kids I will attempt again tommorow otherwise i would not bother.
Tell those in charge to look into the website and app. If they need more feedback I can tell them where its all going wrong.
24 juin 2025
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Halima
Thank you for your review.
Thank you for your honest feedback and for trying to book swimming classes for your kids. We're sorry to hear about the trouble you had with our phone system, and especially our website and app.
While it's good that our customer service agent was helpful, we understand how frustrating the whole experience has been. The issues you mentioned about accessibility, session timeouts, inconsistent listings, and the design of our platforms have been raised with the relevant team, and we hope this will assist with future bookings.
A contact request has been sent to you through TrustPilot. Please reply to this request at your earliest convenience, and we can contact you directly to assist with signing up.
Kind regards
Amir
Racism
I have read the reviews online regarding racism at this gym and after going there today and being subject to it myself I’m absolutely disgusted. We were swimming and got told to move to the slow lane as we weren’t going fast enough however our lane was empty and the other lane was too crowded. After this somebody joined our lane and proceeded to swim in the wrong direction mean that he kept bumping into us. After awhile we got fed up and decided to leave.
I went to the lady on duty to inform her of this man and she told us that we were swimming in the wrong direction when I know that we weren’t. She then proceeded to say that we shouldn’t be swimming here if we can’t adhere to the rules however I was trying to tell her that we were following the rules but he wasn’t. It was very evident that she was siding with him based on the colour of his skin just from the way that she was speaking to us and it was very very humiliating.
23 juin 2025
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Amneet
Thank you for your feedback.
We have submitted a contact request via Trust Pilot; please reply to this request at your earliest opportunity so we can address your feedback appropriately.
Kind Regards
Amir
Staff always friendly & helpful
Staff always friendly & helpful. App is easy to use. Shower’s aren’t always that hot, in fact sometimes they go hot then cold 🥶
Good variety of classes , enjoy meeting like minded people & it’s a great way to keep fit, & is good for mental health
4 avril 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Patricia
Thank you for your review.
We are pleased to hear that you've found our staff friendly and helpful, and that you're enjoying the classes and community. It's great to know it's supporting both your fitness and mental well-being.
We also appreciate your feedback about the showers. We're sorry to hear they've been inconsistent, and we'll be passing this on to our facilities team to look into and resolve as quickly as possible.
Kind Regards
Amir
The customer service was outstanding
The customer service was outstanding. Not to mention the ease at which we got through to book last minute with the tremendous help from one of your kind and understanding representatives. The facilities there were well kept, neat and tidy. We had a lot of space to work with and what topped it off for me was the accommodation provided if you decided to watch your child /children being trained while waiting. Overall it was an awesome experience. I would recommend this place any day.
7 juin 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hello Fabe,
We truly appreciate your fantastic review!
It brings us joy to learn that our team was able to help you effortlessly with your last-minute booking and that you found our facilities to be clean and spacious. We’re glad to hear that the arrangements for watching your children train enhanced your experience. Your recommendation is invaluable to us, and we eagerly anticipate your return!
Kind regards,
Charmaine
Sad!
Sad!, because suddenly my membership got cancelled and I had to re-join with additional cost with reduction in benefit of daily racquet to weekly.
16 mai 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Nishesh,
We’re really sorry to hear about the inconvenience you experienced with your membership cancellation and the changes in membership benefits. This is definitely not the experience we want for our members. Please reach out to us directly at Customer Services so we can look into your account and find the best way to assist you.
We appreciate your feedback and hope to make things right.
Kind regards,
Charmaine
Really enjoy being a member of…
Really enjoy being a member of hillingdon sports and leisure complex i have good choice of classes my favourite is all the dance classes i found the teachers very good and music is great also i did a dance class today its my first clsss with neeti found her brilliant and polite and friendly good music and i know all the instructors are brill too find ive really done a workout today after always enjoy
25 mai 2025
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Ms Magdalen,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you’re enjoying being a member of Hillingdon Sports and Leisure Complex. It’s great that you love the dance classes and had such a positive experience with Neeti — we’ll be sure to pass on your kind words to her and the rest of our instructors. We’re glad the music and atmosphere help make your workouts enjoyable and effective.
Looking forward to seeing you at many more classes soon!
Kind regards,
Charmaine
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Helen,
I hope this message finds you well!
I wanted to take a moment to express our heartfelt gratitude for your lovely feedback regarding your recent visit to the Hillingdon Leisure Complex. It brings us immense joy to know that our staff made a positive impression on you with their helpfulness, friendliness, and politeness.
At Hillingdon, we are deeply committed to providing an exceptional experience for all our guests, and your kind words serve as a wonderful reminder that our efforts are making a difference. We genuinely appreciate the time you took to share your thoughts with us.
We can't wait to welcome you back soon for another enjoyable visit!
Warm regards,
Charmaine
Good customer service
When joining the man on reception was extremely helpful and professional when setting up my account. The facilities and gym are very nice and clean.
1 mai 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Patricia,
Thank you for your kind words! We're delighted to hear that you had a positive experience when joining the Hillingdon Sport & Leisure Complex and that our team made you feel welcome and supported. It's great to know you're enjoying our clean facilities and well-maintained gym.
We look forward to seeing you again soon!
Kind regards,
Charmaine
Swim school experience
I have a 9 & 8 year old attending swimming classes. The classes are good but really vary from week to week depending on how many children attend. My 2 have now also been having 1:1 sessions with Swim Teacher Meesha who is fabulous. The kids love her and respond to her instructions. She is very attentive, enthusiastic and adapts quite well to the age/need of the child. Best of all the kids look forward to their lessons each Saturday. Thanks Meesha!!!
26 avril 2025
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Zoleka,
Thanks for your review.
It is such a delight to read your review!
We are so pleased that your children are enjoying the swimming lessons at Hillingdon and tell them to keep up the great work!
Warm Regards
Hazal
Lovely staff
Overall it’s ok, lovely swimming teachers. The water is very cold , would be lovely if it’s a bit warmer for kids. Unfortunately had strange encounter in the last visit. I believe I’ve stepped on someone’s urine near the showers or somewhere there. My long dress got soaked and was absolutely disgusting. Also there’s often urine stench around lockers.
29 avril 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Mag,
Thank you for your feedback and for highlighting the positive experience with our swimming teachers — we're glad to hear they've made a good impression.
We're truly sorry to hear about your recent experience. That’s certainly not the standard we aim to uphold, and we understand how upsetting it must have been. Cleanliness and hygiene are top priorities for us, and we’re currently reviewing our cleaning protocols to ensure this doesn’t happen again. We also appreciate your note about the water temperature and will pass that along to our facilities team for review.
Your feedback is incredibly valuable, and we hope to welcome you back for a much more pleasant visit in the future.
Kind regards,
Charmaine
Great Customer service from Lewis
Just wanted to leave a quick shoutout to Lewis at Better Gym Hillingdon for his consistently kind and professional service at the front desk. He’s always welcoming, helpful, and goes out of his way to assist with any questions. It makes a real difference walking into the gym and being greeted with such positive energy. Great asset to the team!
3 avril 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Rafi,
Thank you so much for taking the time to leave such a wonderful review!
We’re thrilled to hear that Lewis has made such a positive impact on your experience at the Hillingdon Sports & Leisure Complex. His dedication to providing excellent service really does make a difference, and we’re lucky to have him as part of the team. We’ll be sure to pass on your kind words to Lewis – he’ll be delighted to hear them! Thanks again for your feedback, and we look forward to seeing you in the gym soon!
Warm regards,
Charmaine
The teacher was so nice to me.He was so…
The teacher was so nice to me.He was so helpful.
16 avril 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Abdur,
Thank you so much for your kind words!
We are delighted to hear that you had such a positive experience at the Hillingdon Sports Complex. Our teachers work hard to make sure every student feels supported, and it's great to know that their efforts made a difference for you. We hope to continue helping you in your learning journey!
Warm regards,
Charmaine
Terrible customer service
Terrible customer service
Terrible management
Old gym equipment out dated
Well over priced for this service as well £70 pm and get treated like your not even there ignoring emails as well such a poor service all from management to customer service people all need training. I’ll be glad to be joining a JD gym with all new equipment and more much more in way glad this happened thanks better.
26 mars 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Daniel,
Thank you for your feedback. We’re really sorry to hear that you’ve decided to leave us. We’re saddened to hear that our facilities didn’t meet your expectations, and we truly appreciate you taking the time to share your thoughts with us.
We’ll take your feedback on board as we continue to improve.
Thank you again for sharing your comments.
Kind regards,
Sarah H
Great classes
There are massive great classes which I loved it best leisure centre in London 😍
10 avril 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Rukh,
We’re delighted to hear that you’re loving the classes at Hillingdon Sports and Leisure Complex! Our goal is always to make our classes exciting, engaging, and accessible to all our customers.
Thank you for taking the time to share your experience ,it really means a lot to us.
We look forward to seeing you again soon!
Kind regards,
Sarah H
Very helpful staff…
The two guys I spoke to at Hillingdon leisure centre was so helpful with the parking and my membership.... Thanks
12 avril 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Mark,
Thank you for your kind feedback!
We’re so glad to hear that the team at Hillingdon Leisure Centre were able to assist you with parking and your membership.
We pride ourselves on offering helpful and friendly service, and it’s great to know it made a difference for you.
We look forward to welcoming you back soon!
Hillingdon
I absolutely love coming to this gym! The atmosphere is super motivating, the equipment is always clean and up-to-date.
The instructors here are absolutely top-notch! They’re not only super knowledgeable, but also incredibly motivating and approachable. Every class I’ve taken feels well-structured and challenging in the best way. You can tell they genuinely care about helping you reach your goals. Huge shoutout to Emily, Emma, Jaz, Asta, Alkana and Ophelia , they bring so much energy and expertise!”
16 avril 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Omika,
Thanks for your review.
We are so delighted to hear how much you are enjoying Hillingdon and the instructors at top-notch!
Warm Regards
Hazal
The outdoor pool is fantastic!
The outdoor pool is fantastic. Love swimming in the cool waters especially in all this recent sunshine. Such a great facility. The only way to be better would be to extend the hours the Lido is open. If you've not tried it yet...you are missing out on a great facility.
6 avril 2025
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Barbara,
We’re so pleased to hear that you’ve been enjoying our Hillingdon Outdoor Pool! We always get excited when the weather changes, allowing our customers to make the most of our outdoor facilities in all their glory.
Thank you so much for sharing your lovely feedback with us. We look forward to welcoming you back very soon!
Best regards,
Sarah H
Aquarobics with Suzanne
Aquarobics with Suzanne was a very uncomfortable experience. I am assured that she is a competent Pilates teacher but she needs to know that you cannot use Pilates moves in the water as you are barely moving therefore you are not getting any exercise and you get very cold. There are a lot of spaces in her aquarobics classes as people do not like her teaching methods. Please get some more aqua teachers.
3 avril 2025
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Member,
Thank you so much for your feedback. We are very sorry to hear about your experience at our Aqua Aerobics classes, we strive to always deliver excellent classes for our customers so we are very sorry to hear we have not delivered this for you.
We have passed your feedback on to our Hillingdon Centre Team to review and improve these sessions for our Customers.
Again thank you for your feedback.
Kind Regards,
Sarah H
Sessions with Steve
I attend the gym twice weekly with Steve as my instructor. I also attend two Functional Fitness and two Senior Sessions with Steve each week.
Steve as an absolute asset to your company. He is professional, informative and caring in what he teaches. He listens to any health issues you may have and works with you to ensure you are getting the most out of each session. He encourages you along to way so you do not feel inclined to give up.
I had never attended a gym before I retired but I am glad I now do and Steve is there to help improve my fitness levels.
1 avril 2025
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Suzanne,
Thank you so much for your kind review!
We're thrilled to hear about your positive experience with Steve. It's fantastic that he's been able to support you in your fitness journey, especially considering this is your first time attending a gym. Steve truly is an asset, and it's great to know his professionalism, care, and encouragement are making such a difference in your sessions. We look forward to continuing to support you on your fitness goals!
Keep up the great work!
Kind regards,
Charmaine
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