Great gym with lots of investment over the past 2 years. Gym can get busy at times as it seems that the centre is a victim of it's own success but the pool and soft play are thoroughly enjoyed by my k... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGuildford Road, KT22 9BL Leatherhead, England, GB
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Lisez les avis des autres
Fairl easy to join on-line. Booking sessions nice and easy. Personally, I had a few issues booking whole system said menbership was 'pending'. But a quick chat at reception serms to have sorted tbing... Voir plus
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Does exactly what I want. Contactless entry, changing rooms are clean, pool is clean and not too busy. 1 thing has always bugged me, and that is that there is no route from the pool change area to the... Voir plus
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My blind 88 year old mum, who has swum at the Leatherhead leisure centre ( now operated by Better ) for the last 15 years has today been turned away at reception because she did not book on... Voir plus
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À propos de l'entreprise
- Centre de loisirs
- aussi dans
- Bibliothèque
- Centre de fitness
- Piscine couverte
- Piscine extérieure
- Salle de gym
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Guildford Road, KT22 9BL, Leatherhead, England, Royaume-Uni
4,6
Excellent
91 avis
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Catch
My regular gym has changed hand to Better as a management company, I thought nothing changed, no small prints were provided until I got a £3 penalty since I cancelled a booked class not 4 hours ahead. What a catch, not I fear to book any classes since they said cancellation needs paying penalty and refund if it is 4 hours before the class. Is there any gym not capitalism these days.
9 juin 2024
Réponse de Better - Leatherhead Leisure Centre
Hi Jane,
Thank you for your review.
The penalty fee is there to discourage members from booking and not showing up or if they cancel less than four hours before a session is due to begin, which then means other customers cannot attend.
As our classes are very popular some customer find it difficult to secure a space, so if a customer does book and then doesn't show up, this is unfair on other customers who would have liked to attend that class.
We appreciate your feedback and hope you continue to enjoy using your membership.
Warm Regards
Hazal
Staff have been so helpful
Staff have been so helpful , it’s a fantastic gym and pool ..
A lovely place to go and relax and chill , friendly staff . I love coming here to unwind after a day at work
22 mai 2024
Avis spontané
Réponse de Better - Leatherhead Leisure Centre
Dear Frank,
I would like to express our gratitude for taking the time to provide feedback.
We are pleased to learn that our staff at the Leatherhead Leisure Centre have been attentive to your needs. Additionally, we are delighted to hear that you find solace in frequenting the center to unwind after a long day at work. We trust that your positive experiences will endure, and we look forward to your continued patronage at the Leatherhead Leisure Centre.
Kind regards,
Charmaine.
Definitely NOT ‘Better’
My membership lasted approximately one week. Faults with gym equipment that had existed under previous management, were still not rectified. People were occupying equipment whilst sitting, staring at their phones - something that doesn’t happen in private gyms. Seats on machines are ripped and tatty.
It was impossible to speak to a manager on site about the issues. After waiting in reception for over 15 minutes for a manager to come down, I resorted to emailing. The automated response advised I would get a reply within 72-hours. Five days later I was still waiting…
The reception staff complained to ME that the managers didn’t carry radios, therefore it was difficult to communicate with them. They explained that they would have to leave the reception to go upstairs and locate a manager. Even the cafeteria owner was stressed because she was in the same predicament, she needed a manager but didn’t want to leave the cafe unattended. What would happen in the event of a serious emergency?
Altogether a very poor performance from the restructuring/new management.
18 mars 2024
Réponse de Better - Leatherhead Leisure Centre
Good Morning Mrs Butcher,
Thank you for your review.
I am very sorry to hear that you have cancelled our membership at the Leatherhead Leisure Centre due to the issues you have mentioned above. Better have recently started to operate the Mole Valley Leisure Centres and any refurbishment of the centres would not happen immediately as these things can take time.
We are also disappointed to hear that you were unable to speak to a manager and your email communication has not received a response. I will ensure to pass on your above feedback for the attention of the centre manager so they can look into the concerns you have raised and try to resolve these in a timely matter.
We cannot offer an immediate solution to each item you have raised, but we appreciate you taking the time to provide this feedback. Through feedback, we identify improvement areas and provide a better service.
Kind regards,
Charmaine
Better are discriminating against people with a disabilities
My blind 88 year old mum, who has swum at the Leatherhead leisure centre ( now operated by Better ) for the last 15 years has today been turned away at reception because she did not book on the app in advance.
Up to this point she has always paid on the day by card and is a member of the centre.
Due to her disability she is unable to use a computer.
Clearly this is unacceptable and is prejudice and ageist against people with disabilities.
I felt we should post this to warn other people, of this companies very poor practices.
14 mars 2024
Avis spontané
Réponse de Better - Leatherhead Leisure Centre
Hi,
Thank you for your review.
We are disappointed to hear of your mums experience at Leatherhead.
As a company that prides itself on inclusivity we are sad to hear that your mum was unable to book.
I can confirm that I have spoke to the manager at the centre and he has confirmed that, as with all of our centres, we encourage all our customers to book in advance to secure a spot however, you are able to book on the day with a member of the concierge team - providing there are still spaces in the session.
I have sent you a private request so we can get some more information and clear up any confusion in regards to your mums recent visit.
You can also send us an email so we can investigate further. Our email address is; customerservices@gll.org
Warm Regards
Hazal
Place needs a refurb
Cheerful fitness instructor. Tired looking facilities, broken lockers, broken swimming costume drying centrifuge. Nice coffee shop staff, but the coffee wasn't. The whole place needs a refurb. Not expensive though. You get what you pay for.
22 février 2024
Avis spontané
Réponse de Better - Leatherhead Leisure Centre
Hi Will,
Thank you for your review.
We are happy to hear that the fitnes instructor was cheerful but disappointed to hear about the facilities.
We will pass on your feedback to the centre team so they can investigate and action where necessary.
Warm Regards
Hazal
Any chance I might get my refund I’ve…
Any chance I might get my refund I’ve been chasing for over one month ? I’ve resorted to here because my calls and emails are being ignored! From my membership being cancelled from fusion Leatherhead when it changed to Better. I’ll await your help . Thanks !
1 décembre 2023
Avis spontané
Réponse de Better - Leatherhead Leisure Centre
Hi David
Please email customerservices@gll.org with your details.
One of our team will be able to give you a call.
Alternatively, please address the email to me, if you wish.
Regards
Amir
Membership
Everything now included although membership is more expensive than I expected at £70 a month
12 janvier 2024
Réponse de Better - Leatherhead Leisure Centre
Hello Harry,
I hope this message finds you well.
I am writing to express our delight in hearing that you have decided to continue your Health & Fitness journey with Better by retaining your membership with us. Thank you for your response, it is much appreciated.
We want to assure you that we are very happy to have you with us and we are committed to supporting you along the way. Please do not hesitate to reach out if you require any further assistance with your membership.
Thank you once again for choosing Better. We look forward to continuing this journey with you!
Best regards,
Charmaine.
Fantastic Lesiure Centre fantastic…
Fantastic Lesiure Centre fantastic Staff everyone of them caring considerate officiant and understanding ❤️ just perfect for me just love this place just like to say thank you to all the staff for making my visits so enjoyable and happy so many thanks to you all and happy Christmas too Val Cutting ❤️💙💋🥰
18 décembre 2023
Avis spontané
Réponse de Better - Leatherhead Leisure Centre
Good Morning Valerie,
Thank you for your review.
We are delighted to hear that you are enjoying your visits to the Leatherhead leisure centre and the staff are very caring and understanding. We hope you can continue to enjoy this facility and the great activities they have available. We also wish you a fabulous Christmas and an even "Better" New Year.
Kind regards,
Charmaine
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