Really nice gym and pool. However, on my first visit with my junior membership I wasn't aware I had to book so I wasn't given a wristband. During my workout an employee came and interrogated me like... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementLondon Rd, SM4 5HE Morden, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very good reception team at morden leisure centre not only for my kids who are learning to swim but also for my clients (disabled) who have genuinely inclusive experience. Harley at reception is excep... Voir plus
L'entreprise a répondu
The company Better at Morden leisure are a friendly bunch of people. Nothing is too much always there to help you enjoy your gym experience. Changing rooms are an ongoing need of a deep clean and one... Voir plus
L'entreprise a répondu
I had a full hour induction session with Mr. George from Better Gym at Morden Leisure Centre. He was a fantastic trainer who guided me through my fitness goals, frequency of visits, and created a pers... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de loisirs
- aussi dans
- Bibliothèque
- Centre de fitness
- Piscine couverte
- Piscine extérieure
- Salle de gym
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
London Rd, SM4 5HE, Morden, Royaume-Uni
4,1
Bien
91 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent pilates class today
Excellent pilates class today. Sign in was so easy. Friendly and helpful.staff and customers too
3 septembre 2025
Réponse de Better - Morden Leisure Centre
Hi Ol,
Thanks for your review.
We are so glad to hear that you are enjoying the Pilates classes at Morden Leisure Centre!
Warm Regards
Hazal
Would be 5/5 if you were able to use…
Would be 5/5 if you were able to use more local leisure centres, say within a radius of 10-15 miles. Many years ago before covid I was able to get a senior membership over 55 yrs , since covid they change it to over 66's very disappointed ....however,
Once my new account was sorted by a lovely receptionist, everything now is so straight forward , easy to book, and good clean facilities.
20 août 2025
Réponse de Better - Morden Leisure Centre
Hi Claire
Thank you for your review.
We are pleased to hear that everything is now running smoothly for you and that you're enjoying the clean facilities and easy booking process.
We have a variety of membership options available that provide access to different centres, and if you would like to explore these options, please let us know.
Kind Regards
Amir
Feel Good at Better, Morden
Entering the building is a 'feel good' experience
Everyone is friendly.
Gym is well organised, feels airy and has good views over Morden Park.
Good sized swimming pool - has lots of light coming in.
Exercise classes with very efficient, friendly teachers - everyone works at their own pace.
Small lovely coffee area to catch up with friends.
18 août 2025
Réponse de Better - Morden Leisure Centre
Hi Ann,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Mordern Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Booking classes is deficault online…
Booking classes is deficault online everything is not good older people
21 août 2025
Réponse de Better - Morden Leisure Centre
Hello Grace,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the our IT department and have asked that they investigate the issues you have raised.
Many Thanks
Aaiasa
Réponse de Better - Morden Leisure Centre
Hi Cem
Thank you for your review.
This is great to see!
Thank you for choosing Better.
Kind Regards
Amir
Crowded pool
The over60s swim is over subscribed. The pool is very crowded . I enjoy seeing regular swimmers there and the staff are very helpful . We just need more over 60s sessions.
5 août 2025
Réponse de Better - Morden Leisure Centre
Hi Kathleen
Thank you for your review.
We are very pleased to see you are enjoying the Over 60's swim sessions and appreciate your feedback.
We will pass your feedback on to the General Manager at the Morden Leisure Centre to review, and hope you enjoy the other swim sessions available.
Kind Regards
Amir
Réponse de Better - Morden Leisure Centre
Hi Beatrice,
Thanks for your review.
We are so pleased to hear that the teacher at Morden Leisure Centre is amazing!
Warm Regards
Hazal
Friendly team at Morden leisure
The company Better at Morden leisure are a friendly bunch of people. Nothing is too much always there to help you enjoy your gym experience. Changing rooms are an ongoing need of a deep clean and one shower has been out for repair for months. Fitness instructors for aqua are the best. Great work outs to music. Lovely friendly coffee bar to share experiences with friends after your exercise.
29 juillet 2025
Réponse de Better - Morden Leisure Centre
Hello Derek,
Thank you very much for your comments and Feedback.
We will pass on the issues raised to the centre.
Kind Regards.
Better gym morden
Plenty of gym equipment, clean, friendly staff, swimming pool good, changing rooms clean and shower’s, and class choice’s, good.
14 juillet 2025
Réponse de Better - Morden Leisure Centre
Hi Alan
Thank you for your review.
We are really glad to hear you're enjoying the gym equipment, pool, classes, and that our team and facilities are meeting your expectations.
We hope this continues, and thank you for choosing Better.
Kind Regards
Amir
Back to fitness
Eventually I was able to arrange renewal of a membership, now as a ‘Senior’
9 juillet 2025
Réponse de Better - Morden Leisure Centre
Good Evening Vincent,
Thank you for your feedback!
We're glad to hear that you were able to successfully renew your membership under the Senior category. If you have any suggestions on how we can make the renewal process smoother, we’d love to hear them. We appreciate your continued support and look forward to seeing you again soon!
Kind regards,
Charmaine
Réponse de Better - Morden Leisure Centre
Hello Mrs Smith,
We greatly appreciate your kind feedback! It brings us joy to know that you found our service valuable and had a wonderful experience with our team at the Morden Leisure Centre. Your support means a lot to us, and we eagerly anticipate the opportunity to assist you again in the near future!
Kind regards,
Charmaine
Swimming Lessons
I attended swimming lessons for the first time with my twin daughters. They were really nervous and the swimming teacher and manager of the swimming school could not have been kinder. They both went out of their way to make my children feel comfortable and I am really grateful for their genuine kindness. I would recommend Morden swimming lessons to everyone after this experience. I really can’t praise them enough!
31 mars 2025
Réponse de Better - Morden Leisure Centre
Hi Poppy,
Thank you so much for your kind words!
We're thrilled to hear that your first experience with us was such a positive one. It's wonderful to know that our swimming teacher and manager were able to help your daughters feel comfortable and supported. We always aim to create a welcoming environment for everyone, especially when it’s their first time. Your recommendation means the world to us, and we can’t wait to see your daughters continue their swimming journey with us.
Thank you again for sharing your experience!
Warm regards,
Charmaine
Réponse de Better - Morden Leisure Centre
Hi Annabel,
Thank you so much for your kind words!
We're thrilled to hear that you enjoyed the facility, our team, the classes, and the views from the gym. We always strive to provide the best experience for our members, and your feedback truly means a lot to us.
We look forward to seeing you again soon at the Morden Leisure Centre.
Kind regards,
Charmaine
Very clean facilities
The whole centre in particular the changing facilities are all kept very clean, and the staff are all very cheerful and helpful.
26 mars 2025
Réponse de Better - Morden Leisure Centre
Hi Steven,
Thank you so much for your kind feedback!
We are very happy to hear that you appreciate the cleanliness of the Morden Leisure Centre and the friendly, helpful nature of our staff. We'll be sure to pass on your compliments to the team!
We look forward to welcoming you back soon!
Kind regards,
Charmaine
Morden Better
It's lovely!
Only really really shame that Morden Better doesn't have sauna. Would be lovely to have a small one at least.
Also - swimming lanes. Maybe would be nice if staff could control the lanes, as sometimes people who more improved swims together at the slow lane.
:)
11 mars 2025
Réponse de Better - Morden Leisure Centre
Hi Dovile,
Thank you so much for your feedback! We're really glad to hear you enjoyed your experience.
We completely understand your point about the sauna, and we’ll definitely take that into consideration for future improvements. As for the swimming lanes, we appreciate your suggestion, and we'll look into how we can better manage them to ensure everyone has a great experience based on their swimming abilities.
Thanks again for sharing your thoughts, and we hope to welcome you back soon!
Warm regards,
Charmaine
Showers are not designed for tall…
Showers are not designed for tall people they are not very high . Plus if you’re only going to have one leg extension machine at least make sure it’s working . Larger area for stretching would be good . On the whole very clean .
3 mars 2025
Réponse de Better - Morden Leisure Centre
Hi Mr Turner,
Thank you for your feedback!
We appreciate you taking the time to share your thoughts. We're sorry to hear that the shower height wasn't ideal for you and that the leg extension machine wasn't working properly. We’ll look into that and make sure it gets addressed. Your suggestion for a larger stretching area is also noted, and we'll consider it as we continue to improve our facilities. We're glad to hear you found the space clean, and we’ll strive to make your experience even better next time.
Thanks again for your input!
Warm regards,
Charmaine
Decent Little Gym
Pretty good gym, very welcoming and lots of machines available. Weightlifting area is the main attraction and nearly always full but a good little range for basic needs. Staff are friendly, needs to be someone on the walk in counter at all times and you do have to wait a bit to be seen or speak to someone about an enquiry. Changing rooms are a little more disappointing but have basics again; lockers, showers, one hair dryer that works, toilets etc. toilets could be more hygienic but fine other wise. Studio room is lovely, strobe lights and 4 surround sound speakers, brilliant for classes. Swimming is always booked out for kids lessons so hard to get a slot. Would be nice if there was a sauna in the gym changing rooms or even swimming room, feels like would be a good touch especially after a long gym session. Opening and closing times should be a little more expandable but other wise pretty good. Memberships price I think is a little over priced just because you don't get that many services but fairly priced as you do get free classes and help from the PT there
19 février 2025
Réponse de Better - Morden Leisure Centre
Hi Willow,
Thank you for taking the time to leave such a detailed review!
We’re glad to hear you enjoy the welcoming atmosphere, the variety of machines, and the weightlifting area. We appreciate your feedback on areas where we can improve.
We will definitely take your comments about having someone at the walk-in counter at all times into consideration, as well as the need for cleaner toilets and perhaps expanding opening hours. We’re also happy to hear you enjoy the studio room for classes — it’s great that the strobe lights and surround sound enhance your experience!
We understand the challenges with the swimming slots and the desire for more amenities like a sauna. Those are great suggestions, and we’ll consider them for future improvements. As for the membership pricing, we aim to provide great value with our free classes and personal training support, but we’re always looking for ways to offer more.
Thank you again for sharing your thoughts — we truly value your feedback and will work to make your next experience even better!
Kind regards,
Charmaine
Nice & clean
28 février 2025
Réponse de Better - Morden Leisure Centre
Hi B. Sanker,
Thank you so much for your kind words!
We are delighted to hear that you found everything to be nice and clean during your stay. Ensuring our guests have a pleasant experience is our top priority, and your feedback truly motivates our team. We look forward to the opportunity to welcome you back soon for another enjoyable visit!
Best regards,
Charmaine
Friendly and helpful staff.
Friendly and helpful staff.
Well informed.
Bright and well-equipped gym.
21 février 2025
Réponse de Better - Morden Leisure Centre
Hi Michael,
Thank you so much for your kind words!
We’re absolutely delighted to hear that you had such a positive experience with our staff. Our team takes great pride in being both friendly and knowledgeable, and it’s wonderful to know that this made a difference during your visit.
We’re also thrilled to hear that you enjoyed our bright and well-equipped gym. We strive to provide a welcoming and motivating environment for all our guests, and it’s gratifying to know that you found it to your liking.
We truly appreciate your feedback and hope to see you again in the near future! If there’s anything specific you’d like to share about your visit or any suggestions for improvement, please feel free to reach out.
Best regards,
Charmaine
Great gym and really friendly staff
Great gym and really friendly staff. The swimming pool is perfect for me and my family too.
30 janvier 2025
Avis spontané
Réponse de Better - Morden Leisure Centre
Good Morning Gio,
Thank you for sharing your feedback.
We are pleased to know that you are having a great experience at the Gym at the Morden Leisure Centre. It’s wonderful to hear that our staff have been welcoming and attentive during your visits. We are also excited to learn that you and your family are enjoying the pool. We encourage you to explore the other fantastic activities we offer at the Morden Leisure Centre.
Thank you once again for your kind words, and we look forward to seeing you at the centre soon.
Kind regards,
Charmaine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.