It's great that there are swimming facilities as well as sauna and steam room. I would like to see much more investment into Better Gyms. Several of the doors in the changing rooms are broken. The pla... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGriffin Street, SE8 4RJ London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The chap who did my gym induction ( George ) was friendly and listened to my plans, he then showed me the relevant equipment and gave me clear and detailed instructions how to use them. Really nice gu... Voir plus
L'entreprise a répondu
I was very nervous about attending the Wavelengths branch and kept putting it off, but when I finally summoned the courage, I wished I'd done so sooner. The staff were incredibly supportive and knowle... Voir plus
L'entreprise a répondu
Facilities are fairly simple but good. Staff are helpful. Women’s only nights for the pool and gym are frustrating as man. I can’t use the facilities two evenings a week is very inconvenient as somebo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de loisirs
- aussi dans
- Bibliothèque
- Centre de fitness
- Piscine couverte
- Piscine extérieure
- Salle de gym
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Griffin Street, SE8 4RJ, London, Royaume-Uni
3,8
Bien
118 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Better - Wavelengths Leisure Centre
Hi Apeksha
Thank you for your review.
It is great to know that you love using the swimming pool at Wavelengths Leisure Centre, and that the team at the centre are taking great care of it!
We hope to see you again soon.
Kind Regards
Amir
I was coached by a very good fitness…
I was coached by a very good fitness coach called Alex C. He understands my needs and gave me a lot of support while I learned to use a wide range of gym equipment. His support was invaluable.
3 mai 2026
Réponse de Better - Wavelengths Leisure Centre
Hi Marcia,
Thanks for your review.
We are so pleased to hear that Alex at Wavelengths Leisure Centre has been so supportive!
We hope you continue to enjoy your membership.
Kind Regards
Rachel
A friendly place to be where you can go…
A friendly place to be where you can go to do your physical activities.
25 avril 2026
Réponse de Better - Wavelengths Leisure Centre
Hi Mrs Jean,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Wavelengths Leisure Centre!
Warm Regards
Azaria
Swimming lessons are not competent
Swimming lessons are not competent. Kids don’t seem to learn or expand their skills as they shld. Too many kids per instructor and a wide range of levels in one class.
2 mars 2026
Réponse de Better - Wavelengths Leisure Centre
Hi Miss Kai,
Thank you for raising this with us!
We’re sorry to hear that you feel the swimming lessons at our Wavelengths Leisure Centre are not meeting expectations.
We understand your concerns regarding class sizes and the mix of abilities within sessions.
We aim to structure lessons in a way that supports progression for all swimmers, and we apologise for this not feeling effective in your experience.
We're more than happy to share your feedback with the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
I have just joined
I have just joined. Mostly use the gym but some times have a swim. It has been so simple and easy to book a session and access. I am loving it.
22 avril 2026
Réponse de Better - Wavelengths Leisure Centre
Hi Richard
Thank you for your review
We are so pleased to hear that you find our booking system easy to use and have enjoyed your membership so far.
We look forward to seeing you soon.
Kind regards
Rachel
You could offer better experience
It is a good price for many but the toilet lack clearness, equipment faulty and lack of maintenance on the building.
24 avril 2026
Réponse de Better - Wavelengths Leisure Centre
Hi Mil,
Thank you for raising this with us!
We’re pleased you find the pricing good value, but we’re sorry to hear about the issues you’ve raised regarding cleanliness, equipment, and general maintenance.
We're more than happy to share your comments with the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Alex Gp instructor
Alex Gp instructor
I’ve seen a huge difference in my fitness thanks to my instructor. He is excellent at what he does and always make sure I’m using the correct form while keeping the energy high. Highly recommend them to anyone looking for a top-tier trainer!
1 avril 2026
Avis spontané
Réponse de Better - Wavelengths Leisure Centre
Hi Anne,
Thanks for your review.
We are so pleased to hear that Alex at Wavelengths Leisure Centre has been so supportive. We will ensure that they receive this feedback.
Warm Regards
Rachel
The swimming lessons scheduled for last…
The swimming lessons scheduled for last Tuesday were canceled, but I wasn't informed until I checked with the front desk and learned that the instructor was not present. I had come from work and made the effort to travel to the center, yet no messages or notifications were sent to inform me about the cancellation.
17 mars 2026
Réponse de Better - Wavelengths Leisure Centre
Hi Pamela
Thanks for your review.
We are sorry to hear that your recent lesson was cancelled.
We understand how frustrating this can be and appreciate you providing us with this feedback.
Whilst we do empathise that cancellations can be disappointing, we try our best to ensure we minimise disruption wherever possible.
When our lessons are cancelled, an email is sent to all participants who are affected, so please do check that we have your current preferred contact information at your next lesson. Occasionally, a late cancellation might happen due to a technical pool fault or due to sickness in the pool, which is beyond our control, and we can't always inform the next lessons on time.
We will also pass this on to the centre team for their reference.
Warm Regards
Rachel
Better gym is only convenient as I do…
Better gym is only convenient as I do not live far, and the area is fine but the gym itself is not to bad.But the last time I went couple of the equipment was not usable as it was not FIX. i THING THE WHOLE AREA NEEDS SOME improvement.I think .some t.v on the wall so people can listen to news or watch some documentary whilst exercising. even though people are going there for fitness, losing weight keeping fit.It is boring atmosphere.And we are paying for membership and a service.Keeping fit and having a good time and also could benefit and meeting and talking to others.NOT JUST GOING THERE FOR ARE SELF AND JUST GETTING OUT.
25 mars 2026
Réponse de Better - Wavelengths Leisure Centre
Hi Doreen
Thank you for your review.
We are sorry to see that you feel this way about Wavelenghts Leisure Centre, and we appreciate your feedback.
Your feedback has been passed on to the General Manager to review, and if you would like to discuss alternative centres and memberships, please let us know.
In addition to this, we hope you enjoy using the facilities and fitness classes available.
Kind Regards
Amir
Excellent Cardio Rehab Exercise…
I have been attending specialist cardiac rehab classes run by Alex at Wavelengths. He has been very supportive and has spent time showing me gym exercises and also circuit training at Lewisham leisure centre. Alex and his colleagues are.really helpful and supportive especially helpful for those like me who have been referred following cardiac issues.
18 avril 2025
Réponse de Better - Wavelengths Leisure Centre
Hi,
Thank you so much for sharing your review!
We’re delighted to hear how supportive Alex has been throughout your cardiac rehabilitation journey at Wavelengths Leisure Centre.
We're thrilled that he's taken the time to guide you through gym exercises and circuit training.
It’s also wonderful to know that Alex and the wider team have helped you feel supported and encouraged during what can be a challenging time following cardiac issues.
We can't wait to support you further on your journey!
Warm Regards,
Kaisha
PLEASE WARM THE 25 M POOL UP
29 janvier 2026
Avis spontané
Réponse de Better - Wavelengths Leisure Centre
Hello Caz,
Thank you for your comment and feedback.
We have passed your comments over to the centre manager to review.
Kind regards.
I like the fact that Alex my trainer…
I like the fact that Alex my trainer at Wavelengths explain to me properly about the exercises so that I can follow correctly on my path to become much fitter and healthy.
28 janvier 2026
Avis spontané
Réponse de Better - Wavelengths Leisure Centre
Hi Sharon,
Thank you for your lovely review!
We’re delighted to hear that Alex has been so supportive and thorough in explaining the exercises to you.
It's great to know they're actively helping you stay on track with your fitness journey.
Thank you again for your kind words!
Warm Regards,
Kaisha
They don't clean effectively at all in fitness pool area, just lazy!! …
They don't clean the cubicle changing rooms at all! except maybe the floor, come and see the residue all over the cubical walls of god knows what 🤮. Also today the sides of the swimming pool drains in the fitnees pool have a faint smell of urine 🤮 ,when resting you have to breath it in which makes me question the quality of the water all round 🧐 . I mean cleaning effectively is just basics instead of dosing on the job all day in a leasurely fashion let's face it there's laid back and then there's Laid back! . Diabilcal most of them talk to much anyway, too much talking not enough doing .I guess its the perks of the job 🤔LAZY!
28 janvier 2026
Réponse de Better - Wavelengths Leisure Centre
Hello Aka,
Thank you for taking the time to share your feedback.
I’m really sorry to hear about your recent experience that’s certainly not the standard we aim to provide, and I completely understand how unpleasant and frustrating this must have been for you.
We take cleanliness and hygiene extremely seriously, especially in areas such as the changing rooms and poolside.
I’ve passed your comments directly to our management and cleaning teams so we can investigate this as a priority. T
he concerns you raised about residue in the cubicles and the smell around the pool drains will be looked into urgently.
Our team should always be maintaining these areas consistently throughout the day, and I’m sorry that this hasn’t been reflected during your visit. We’ll be reviewing staffing, routines, and checks to ensure the facilities are cleaned thoroughly and regularly.
Thank you again for bringing this to our attention , your feedback helps us improve,
Kind regards,
Great swimming teacher
Great swimming teacher - varied activities for babies which my little one enjoys.
27 janvier 2026
Réponse de Better - Wavelengths Leisure Centre
Dear Deborah,
Thank you for providing your comments and feedback.
We are pleased to learn that you had an enjoyable swimming session at Wavelengths Leisure Centre.
We appreciate your choice of Wavelengths Leisure Centre and look forward to welcoming you again in the near future.
Kind regards
Alex has been great in intro me…
Alex has been great at introducing me to using the gym for fitness, weight loss and improving my blood pressure. His kindness and encouragement have made me feel confident about exercising for the first time in years. This has has helped me build a fitness routine that is steadily improving my overall health and well being. Thank you Alex !
26 janvier 2026
Avis spontané
Réponse de Better - Wavelengths Leisure Centre
Hi Alex,
Thank you so much for your kind words!
We're so thrilled that Alex has helped you feel confident getting back into exercise and building a routine that supports your health.
We'll be sure to pass on the feedback to the Team at the Wavelengths Leisure Centre.
Warm Regards,
Kaisha
I feel always welcome here
11 décembre 2025
Réponse de Better - Wavelengths Leisure Centre
Hi Rabia
Thank you for your review.
It is great to see that you feel welcome at the Wavelengths Leisure Centre, and thank you for being part of the Better community!
Kind Regards
Amir
Réponse de Better - Wavelengths Leisure Centre
We are sorry to hear you didn't have a good experience at Wavelengths Leisure Centre, Lisa.
Please feel free to get in touch using this link: https://www.better.org.uk/contactus
We hope we will be able to improve your experience in the future.
Kind Regards
Réponse de Better - Wavelengths Leisure Centre
Hi Saido
Thank you for your review.
Kind Regards
Amir
Helpful staff but not all equipment suitable for Disabled users
Very helpful & friendly staff inside the gym and really appreciate the inclusive discount membership which allows me to go regularly to strengthen my upper & lower limbs after having a stroke.
It's a shame that some of the equipment is not accessible for all disabled users such as some of the exercise bikes due to the position of the pedals and the hand rotator doesn't have a straight handle and a curved handle is difficult to grip.
27 novembre 2025
Réponse de Better - Wavelengths Leisure Centre
Hello Barbara,
Thank you for taking the time to share your feedback and for highlighting the positive experience you’ve had with our staff and inclusive membership.
We’re delighted to hear that our team has been helpful and that the membership supports your fitness goals.
We truly appreciate your comments regarding the accessibility of some equipment.
Your insights are invaluable, and we understand how important it is for all users to have suitable options.
We will share your feedback with our management team to review potential improvements and ensure our facilities are as inclusive as possible.
Thank you again for your support, and we hope to continue providing a positive experience for you.
Wavelengths
Very nice facilities, friendly staff, proper pool water temperature for training
19 novembre 2025
Réponse de Better - Wavelengths Leisure Centre
Hello Vassily,
Thank you for your comments and feedback.
Kind Regards.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.