Better2Know Avis 717

Excellent communication via email from start to finish. Tests carried out efficiently.
I'd definitely recommend Better2know

This 5 start review is based on the excellent support I received from customer service.

I needed an urgent test and they went above and beyond to get a booking for me.

Special thanks to Elizabeth and Beatriz who kept me informed at all times and for their understanding of my situation.

I had a cancellation so I called customer service. Brent Samuels handled the call professionally with a calm and respectful tone. He listened carefully and provided clear, concise information. Overall, Brent delivered solid service.

Great service. Very efficient at the clinic - no waiting time and professional staff. Quick turnaround in results. Highly recommended

I had a really positive experience talking with Elizabeth.She was patient respectful and truly took the time to understand my concerns.Her communication skills are excellent and she made me feel heard and comfortable throughout the conversation.I especially appreciated how calmly and professionally she handled everything.It’s clear that she genuinely cares about clients and want to help.Thank you for the great support Elizabeth u are the best at the clinic 🙂

Que te dan una caja de condones por poner una reseña.
Dejaría mejor opinión pero para ello necesito más contacto,que espero tener más adelante.

Louise was personable and very supportive during an anxious time.

Whilst the staff are very accommodating
The management refused a refund despite my explanation for the reason for the cancellation,
Unfortunately it fell within their non negotiable terms and conditions
An act of avarice , which will not be forgotten .
Can’t comment on the level of service as I didn’t actually receive any but paid £550
A lesson learnt on my behalf but let this be a word of warning to others

was easy to contact support when there was an issue with the testing centre

Great service Better2Know, Elizabeth Mukucha knows her story, she worked around my work schedule and got me a booking closest to me after running around for weeks looking for this type of service she made things easy for me from the booking, the appointment, the follow-ups, including the results delivery.
PS thank you Louise Wright for providing the document formats that I requested.

fast and effiicient service

Very happy with everything about this service. The testing process is very well explained, kits are easy to use. As well as the return process and accessing results in customer portal. Customer service is excellent and quick to respond to any queries. Highly recommend.

friendly, caring, professional - great all around, highly recommend this personable and excellent member of the team.

The lovely girl betriz gomez went above and beyond to find a clinc for my son to be tested for a tropical disease after travelling in Africa.next day appointment locally. Very professional and kind on the call. A big thankyou

Many thanks to Louise for the great service.The customer service at Better2know is amaizing.

I would like to thank Elizabed, the consultant. She is a good professional, she quickly responded to requests, was attentive and friendly. Overall, I'm happy with her work. This is my first experience with such a test plan, I want to say that it was fast enough and on the specified time.