Better2Know Avis 717

This was a brilliant service. An initial phonecall outlined exactly the service, what we had to do and the timescales involved. Booked & paid for the PCR test at 3.30pm and it arrived the next day. Well packaged & very clear instructions on how to administer the test. After completion, the sample was posted back in easy to use packaging (again with clear instructions on what to include). We only paid for the Standard service, but the result came back to us only 30 hours after we posted the sample. Excellent.

To whom it may concern. I have been using Better2know for all my travel medical requirements for the last three and a half years and have always received the highest level of service. This has been never more true during the pandemic. Louise Wright has been my point of contact - an excellent employee. Nothing is too much for her, she appears to be available to answer queries around the clock ensuring Fit to Fly certificates arrive - often to tight windows - on time. I would like to thank her personally.

I would reccommend Better2Know to anyone. Eneil went above and beyond to get me my results when I was desperate to get them. He is a 5 star employee and an asset to the company. Many thanks

Although there wasn’t any available centres for me to visit, the phone operator eniel (apologies if I spelt it wrong) was very helpful and considerate to my enquiry

Very pleased with the service provided which I found helpful and timely with lab results available being more accurate than equivalent NHS tests, I recommend them.

I recently used Better2Know in order to travel abroad for work. Their service was spectacular.

We bought COVID antigen home test kit for travel twice and the service was excellent. It is very cheap and it arrives the next day, they are very quick on responding to emails.
Getting the results is also very easy, you just upload the photo of your results and you receive the certificate in an hour.

Having recently been required to travel overseas on work, I was recommended this company and found them to be amazing. Customer service was fantastic and everything was well done and the company very reliable. Certainly recommend them! Thanks again for such great servie.

So please I chose Better2Know. I just found out my ex boyf took "supporting local businesses" to a different level during the pandemic. Better2Know got me tested quickly and they were so friendly. There was always someone to talk to as I watied for my results to come in. Thank you

Very efficient test done at home. Really easy to do and fast results. Very impressed.

Having tried quite a few COVID testing companies, I can assure you that Better2Know is up there in terms of service: fast, reliable, easy to reach, quick to respond, and good value for money. All you need where others fail miserably. Basically I am happy with them and now only use them.

Absolutely incredible service. Cannot believe it was the cheapest I could find with phenomenal attention to detail.
I'm absolutely thrilled and would recommend to everyone

We have used this company twice once for a day 2 test & today for a fit to fly. I felt compelled to write this review because of the excellent help I received from Louise. I needed to have the time on of sample on my certificate to demonstrate that it had been carried out within 24 hours but the first certificate just gave the date. I emailed Louise & got an email back with evidence of the test time within a few minutes & additionally she reissued my certificate a short time later with the date & time shown. It’s always how a company responds when you need help which is the real measure of how good they are & Louise was amazing in her response to my slight panic. Thank you

Easy to order covid test kit at a good price. As promised the kit, well packaged, was delivered when stated. I recieved my test result very quickly. Very easy to contact them and recieved a swift, courteous, helpfull reply to my questions. I strongly recommend this company.

Excellent service all round. Louise Wright a credit to the company and couldn't have been more helpfull. A truly great professional service. Quick and efficient and results came back quickly. Could not have asked for more.

We used Better2know for our LFT tests after returning recently from Australia. Excellent communicative service, our tests packs arrived the day we arrived home as promised. Easy to use procedure and uploading of result with the test certificate returned within the hour. I hope that we don't have to test again to travel in the future, but if we do we would use this company again without hesitation.

Again service by this company and Louise is first class!
Did exactly what it said on the tin, plus more!!!!!!

5 star rating simply for the after result support.
Communication by phone is instant and friendly, I felt totally looked after through out the whole experience .
100% recommend B2K for all the tests

Fast, personal and responsive. This is the 4th time I have used Better2Know for my travel Covid tests and they continue to delight with their excellent customers service. I arrived at Heathrow to check in and realised my certificate didn’t have my passport number on. I called customer services, not only did they pick up within a minute (unlike a previous experience with Randox - took 55 mins!) but by the time I’d finished the call they had reissued the certificate so I could continue my check in seamlessly, and sent a separate follow up email to ensure I had received it. Very impressed

UPDATE:
Better2Know tried to have this review banned but I provided evidence of my communication with them to TrustPilot who allowed the review.
Is this bullying tactics rather than fixing the issue?
Would you trust them with your personal data?

ORIGINAL REVIEW:
WARNING your personal data shared without your consent
I have been communicating with this company over a test and they told me that they have sent my data to other agencies. Nowhere on their website or test page do they tell you this.

Their privacy policy does list data sharing with partners 'partners required to deliver the products or services you have requested, credit reference agencies and fraud prevention agencies'

However they told me that they also share your personal data with Government agencies without your permission. Who else might they be sharing / selling it to?

I cannot not recommend any company which shares personal data (medical related or otherwise) without asking for your permission first. I strongly suspect that this may not be legal on their part.

Note this is also on their other trustpilot account