Better Kitchens Avis 

do not waste your time on this company. Their website is very difficult to navigate. It took us a very long time to find a specific unit and when we called because their website wasn't working properly, they would not process our order.
They will not sell you less than 3 units even if the unit you wish to purchase would costs way more than 3 small units.
So disappointing!!

This is a review of the website and user journey/experience.
I spent the time configuring a cabinet that I wanted to order to fill a space left when we had our kitchen redone.
Only after configuring & then signing up do they tell you that there are no delivery options as they have a minimum order of 3 complete cabinets.
I really dislike companies which operate in this way where getting the signup is more important than the customer experience.

I ordered my kitchen in 2014 and was initially very pleased with the service. Problems started in 2019 with a couple of drawer front delaminating the vinyl from the wood backing. Reported to Better Kitchens in early 2020, then Covid interrupted any resolution and now out of guarantee. Now in early 2022 I have 11 drawer front and doors out of a total of 36 delaminated with vinyl detached from the backing. Also 2 end panels with serious amounts of vinyl starting to lift off.
I would not recommend anyone to embark on vinyl wrap kitchen unit doors and drawer fronts. Not a satisfactory quality product.
I am now having to replace all my door and drawer fronts with wood after less than 8 years of use. Not a satisfactory quality product.

Well in these unprecedented times Better Kitchens have been amazing. They called me when I ordered online to go through my order glad they did as I had made a mistake and they sorted. The quality of your kitchens is tops. Service and delivery is just great. I recommended to friends who saw our kitchen and they orderded .Much cheaper than others for quality.

After seeing Better Kitchens (BK) on the internet, I noticed they are in Weston-super-Mare and had a showroom. As it was in lockdown we had to make an appointment and we were warned it was still being constructed.
Arrived at their impressive new building and there was enough showroom available for us to see the quality of units and we were given good help and advice.
Luckily, the kitchen fitter (PL Kitchens and Bedrooms) they had employed to fit out the showroom was happy to talk to us and we instantly felt he would be a good person to fit our kitchen.
The whole process of planning, ordering and delivery was very smooth and the quality of the kitchen is superb.
If you are local to North Somerset, PL Kitchens give a great service and works closely with BK, meaning you get internet pricing with traditional service.

Better Kitchens - aptly named. It's only when you have a Better Kitchen and then go, see and compare the other well known high street names that you realise that you actually do have a better kitchen!
The quality is far superior from the doors and hinges to the carcasses.
Ordering online is extremely easy and the online support is first class. From start to finish, the ordering, delivery and price was first class. Forget the rest and try the best!

Easy to use website, great customer service, great quality, great delivery service. No issues. No hassle. Can’t fault them really. Will be even better once a design tool is launched. Hardest thing is figuring out what end panels are needed. Also you need to draw your own plan.

They have been a complete waste of time.

I have been waited for days to receive a quote and they promised they would prepare a quote. And after 6-7 messages back and forth they got back to say that, and I quote: "We don't send quotes out to customers".

If so then how about you said this 10 days ago when I sent you all the plans and you said you would prepare the quote for what I needed and you had me waiting this long? You kept asking me for this and that and after I provided it you came back to say you do not actually do quotes to customers?! I mean, seriously?

Go figure. I have no idea who replies to the tickets but the service is awful and they do not know what they are doing basically.

They also have problems with their 3D planner and they can not see at their end what you put in your basket there for some reason. A right mess and I would not trust them for much else if they are not able to even put a quote together.

Excellent quality kitchen for the price. Very helpful staff at all stages, design (special thanks to Neil & Julian), order...and after sales when the inevitable extras are needed! Slight hiccup with what appeared to be a new member of staff giving the wrong advice during an after sale query, but this was promptly sorted by Julian when we highlighted it to him. Would highly recommend.

I ordered the kitchen units and doors and had to wait awhile for them to be made and delivered, but wow the wait was definitely worth it!
The units are beautiful and just what I wanted and just how I envisaged them. All bespoke to my own specifications and size.
Yes you do have to measure and plan your own design, for me that was all part of the enjoyment, but if that’s not for you you could just get a kitten fitter to help you plan and measure it.
I purchased the ready assembled units, they cost slightly extra money but glad I did as they are put together in the factory so properly assembled. I also paid a little extra for the two man delivery, again well worth the slightly extra money as they carried the very well packed assembled units into the kitchen. I was so impressed with the service and the quality of the kitchen units and doors. The kitchen fitter, tiler and other tradesmen that have done work for us have all commented that the units and doors are of really good quality, even saying they are better than some very well known kitchen companies.

I have recommended better kitchens to family and friends if they want a new kitchen, and I wouldn’t hesitate to use them again, however the units are that well made I don’t think it’s going to be for a good few years!

The kitchen is great quality and comes fully assembled which cuts down on time of fit. I particularly like the lack of excess packaging.
Delivery drivers were great, friendly and helpful.
The customer service team are helpful and easy to work with.
My only recommendation is that the wall unit fixings are small and not easy to get level. it would be much better if you sold a continuous rail, that could be put on the wall in line and then all units hung off it. It could be sold in 2m lengths (IKEA do something similar).
The only other minor comment is that the appliance spacer profiles only come in 580mm high which are not enough for a double oven. The website shoudl make clear you need to have two pairs to cover the gap or supply in 1200mm lengths as well.

Bought a kitchen from this company really sturdy units great value for money and exellent customer service

Having recently fitted a kitchen and utility room with units bought from better kitchens I thought I’d write a review.

I’ve fitted about 7 kitchens over the years from a range of suppliers including Wickes and have never experienced quality and service I have received from Better Kitchens.

I would strongly recommend them, in fact I’m building a self build house next year and will be getting my new kitchen from there too.

This is my first experience with Better Kitchens and I have to say I am very impressed. Communication has been excellent throughout and the quality of the kitchen is superb. All units came fully assembled and nothing was damaged in any way. I will be telling everyone how good they are.

Very good Quality kitchen, excellent price ,i would buy another kitchen from this company,

Very pleased with the whole process when buying my new kitchen. Very competitively priced (cheaper than Howdens and better quality). All responses to support queries were within 24hrs. I am recommending you to everyone

DO NOT ORDER FROM THESE PEOPLE
Ordered a kitchen a few years ago, and I now need 2 additional units to match. And they will not let me purchase, as they have stupid minimum order amounts.
If you ever think you may need another unit or replacement parts then DO NOT ORDER FROM THESE PEOPLE

Very - very pleased with the result. Fabulous to find a company that really cares about its products.

As a fairly competent diyer with msc trades experience and a couple of home and boat renovations achieved, I am so pleased to have finally found Better Kitchens. Having explored the commercial options (Howdens, Nisbets etc), the 'premium' punters choices (Wren - that's what they say anyway - hoho, at your own risk...) and the build it yourself variants (B&Q / Ikea etc), I can confirm personally that my experience with Better Kitchens was absolutely on point - surpassing many of these other options on quality and cost - and on the occasion a cheaper option was available it was simply not comparable when looking at material, finish and component quality.

From the initial chat which was informative, intelligent and never pushy, to the estimate which was clear and concise and completely itemised, to delivery (ours was flat packed and palletised to York, for self install on a boat), everything was well considered and perfectly communicated. All shipped items were very well packed / protected and arrived with no sign of transit.

I understand the BK team prefer to ship assembled or install but in this instance the fit to a tapered hull and access through small hatches was so unique we opted to take responsibility for this ourselves. The BK team wasted no time in supplying excellent assembly instructions and verbal / video guidance when required.

When I realised we needed a couple of small additional pieces to match / fill in around some steel work, the team very quickly added our request to their production line and delivered the additional items within a few days. The colour of the new parts matched perfectly.

Having now lived with the install for over 2 years (apologies for the late review) it is good as new. We are due to renovate a new home soon and will be back in touch for our next kitchen! We recommend you to everyone.

Keep up the great work!

Received our new kitchen today. Everything seems to be in order and looks like nice quality, so far so good. Otto and Jason the delivery guys were extremely helpful and friendly. An asset to the company!

I used to plan and sell kitchens for over 10 years
Bought this kitchen for my new house I planned it myself bit nervous ordering online.
The delivery came on time all units and parts there very impressed with quality of units pre-built at no extra cost
Only problem I had was screws were not long enough for handles email to company received new one two days later kitchen complete now very happy