They do exactly what they say they will do. If you’re trying to grow a company the service and support they provide can be game changing. The staff are professional, attentive, friendly… they w... Voir plus
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Lisez les avis des autres
I would like to highlight how fantastic the Bibby Team are. I've had a great experience setting up with Ala and Dillion who were nothing but helpful and supportive. Terry and Robbie have been absolute... Voir plus
Kelly M. at Bibby Financial Services was incredibly helpful in getting our credit line in place. From start to finish, Kelly made the whole process straightforward, keeping us informed and prov... Voir plus
Deborah in Credit Control has been amazing to deal with. She is always available on the phone and regularly helps me work through invoices. She works closely with us, is incredibly helpful, and alwa... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 1982 we've helped small and medium sized businesses grow and thrive in domestic and international markets.
Our Service Promise
Écrit par l'entreprise
- The SME funder of choice
- We're the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,800 businesses. We don't just fund your business, we believe in it. This is why we give you a dedicated point of contact to ensure that we can help to maximise your business's potential. Call us on 0808 231 5049 to find out how we can help you.
Coordonnées de contact
First Floor, Pembroke House, Banbury Business Park, Aynho Road, OX17 3NS, Banbury, Royaume-Uni
- 08082315049
- contactus@bibbyfinancialservices.com
- www.bibbyfinancialservices.com
4,7
Excellent
980 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sometimes in a day there are issues…
Sometimes in a day there are issues that need to be addressed to balance the account. Nayan Patel has always through good communication managed to resolve these. I have found that having a good working relationship pays dividends in that it achieves the end goals quietly and efficiently.
25 novembre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Terry
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
We will pass on your comments to Nayan Patel and the team. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Once again
Once again, I would like to thank Bibby and the team, especially, Jez Knowles who helped us during our transitioning phase of the company. Jez and his team were there every step of the way with the right advice and guidance, helping us to complete this process efficiently, accurately and speedily.
We would highly recommend Bibby to businesses in need of invoice factoring.
Zac Ribak (M.D. - Watermatic Irrigation Solutions Ltd)
18 novembre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Zac,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Fabulous Team
Carolyn Bell and Leah Mortan have been fantastic with getting us set up on their facility. Their knowledge of the systems and explanations have helped us to no end, and their continued support and aftercare is amazing.
They are always on hand if we need them. Highly recommend and look forward to continuing to work together.
21 novembre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Stacey,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
We will pass on your comments to Carolyn, Leah and the team. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Dylan Pepper
Dylan Pepper
AfterCare (NW) Ltd have worked with Dylan and his team from the Bibby Yorkshire office for the past 15 years.
The Company have experienced an excellent service and at times when we have struggled Dylan has always given his full support. We can now go it alone and I strongly feel that AfterCare would not be in this position without him.
21 novembre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Sheila,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business.
We will pass on your comments to Dylan Pepper and the team. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Absolutely awful service
Absolutely awful service, extremely aggressive attitude towards clients my initial contact was very nice however the case handler after was very rude and abrupt, ive also just found out they have put a charge against my business! We had no money outstanding and when we decided Bibby wasn't for us anymore they did this causing issue for future business finance
As soon as I said this service didn't suit our needs our handlers attitude went from bad to worse! Putting a charge on someone's business without their knowledge is terrible customer service! I would never recommend them to anyone!
14 novembre 2024
Avis spontané
Réponse de Bibby Financial Services
Hi,
We're really sorry to hear this as it isn't the experience we want for any of our clients, we would like to look into this further.
If you’re able to provide me with further information regarding the issue along with contact details via the email address below, we will investigate this as a formal complaint.
Many thanks,
Client Experience Team
clientexperienceteam@bibbyfinancialservices.com
Sends random invoices to mass emails…
Sends random invoices to mass emails hoping to be paid for nothing
4 novembre 2024
Avis spontané
Réponse de Bibby Financial Services
Hi Josh,
We're really sorry to hear this. This isn't the experience we want for any business we work with.
If you're able to send details of the issue to the email address below, including your business name and contact information, we'll investigate this matter further.
Many thanks,
Bibby Financial Services
Client Experience Team
clientexperienceteam@bibbyfinancialservices.com
Great support !
The facility has worked very well for the business. Karen and Holly have been brilliant supporting us since the outset of our facility being created.
30 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear David,
Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support your business.
Kind Regards
BFS Client Experience Team
Great Staff, easy to use service through out.
Great service throughout, from use of the dashboard all the way through to support. I mainly deal with Eleanor in accounts and Relationship manager Kamil. Great service from both, really helpful with any issues or questions I have. Would highly recommend.
28 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Craig,
Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support your business. We will pass on your comments to Eleanor, Kamil and the team.
Kind Regards
BFS Client Experience Team
We cannot thank Bibby and Aaron enough…
We cannot thank Bibby and Aaron enough for the service we have received since we have been trading alongside them, Aaron's help and advice has provided the ideal set up to enable us to continue and grow our company, his input and guidance has made a completely new concept to us understandable, usable and a key aspect in the day to day running of the company.
We would also like to thank Dale, again for his eagerness to help and advice us on every aspect of using Bibby's finance facilities.
25 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Mat,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business.
We will pass on your comments to Aaron and Dale. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Could not recommend highly enough
Could not recommend highly enough, especially just how approachable and helpful both Aaron and Dale are, the both of them offer us a fantastic service daily.
25 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Will,
Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support your business.
Kind Regards
BFS Client Experience Team
We as a company have been using Bibby’s…
We as a company have been using Bibby’s Financial Services since March 2024 and have found it to be a real asset when it comes to planning and ultimately winning work. The ability to do some high level financial checks on potential clients prior to contracts and then being able to receive funding to assist cash flow is a plus for any sized business. Aaron and Dale have been top class with explaining and running the facility to me and have clearly and promptly explained queries as they have come along. There has been times where as a small business I have not been able to provide exactly what they required there and then and once explained (usually with me being on site) Aaron has been very fair in agreeing timeframes to close this out. I would recommend the facility to those looking to grow and expand their business.
25 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Liam,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business. We will pass on your comments to Aaron, Dale and the team.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Always helpful and very professional
Always helpful and very professional. Great relationships between Bibby and clients, I cannot recommend Bibby enough. Alana and Ian are excellent at their jobs, I can always count on their knowledge and they are there when I'm in need of advice.
The Bibby FX team is just as great, always up to date with the market, ready to help me get the most for my money.
Overall I deal with Bibby every week and could not be more satisfied.
24 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Bea,
Thank you so much for your kind words and the fantastic 5-star review! We are delighted to hear that our team have been able to support your business.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Been using Bibby for a while now…
Been using Bibby for a while now between 2 different businesses. I have to say that Margaret, Nayan and Sarah always go above and beyond in trying to assist with any queries that I have. It's not another company to deal with it's part of my own team within my business. Amazing service completely recommend
23 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Matthew,
Thank you so much for your kind words and the fantastic 5-star review! We are delighted to hear that our team have been able to support your business. We will pass on your comments to Margaret, Nayan, Sarah and the team.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
During my recent currency exchange…
During my recent currency exchange requirements, the team at Bibby Financial Service, provided me with an excellent service. Professional, friendly and ultra efficient, responding to my communicational requests, in an ultra-fast manner, ensured I was provided with a result exceeding my expectations.
I have no hesitation in providing the highest recommendation for their services and will certainly use Bibby FE for my future currency exchange requirements.
22 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Mark,
Thank you so much for your kind words and the fantastic 5-star review! It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Very bad service.
14 août 2024
Avis spontané
Réponse de Bibby Financial Services
Good Afternoon Marinela,
Thank you for your message.
I am sorry to hear that you feel you have received a bad service from us.
I can see that this situation happened around the 14th of August. If you could share further information with us (your company name, who you dealt with...), we can look into what has happened and aim to resolve it with you.
Feel free to come back to us on this platform or email us on Clientexperienceteam@bibbyfinancialservices.com.
Many thanks
Gwen
Professional, responsive and a pleasure to deal with
The whole team at Bibby were a pleasure to deal with from start to finish. Extremely responsive, they helped us navigate the jargon and paperwork super smoothy and I highly recommend them.
14 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Lola,
Thank you so much for your kind words and the fantastic 5-star review! We are delighted to hear that our team have been able to support you and your business.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Great client team
Having worked with a number of invoice factoring companies over the years Bibby are our preferred choice, the client team are easy to get hold of and happy to help.
3 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Alex
Thank you so much for your kind words and the fantastic 5-star review! It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Nayan Patel & Emma McMillen are a great…
Nayan Patel & Emma McMillen are a great team and are always on hand to talk me through the system.
2 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Angus
Thank you for taking the time to give us your feedback. It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business. We will pass on your comments to Nayan and Emma.
Kind Regards
BFS Client Experience Team
Excellent Company
We have worked with Bibby for over 20 years and always found their team excellent to work with and highly attentive to our business needs. We wish to mention Mohomed Bilal Mussa for his excellent customer service and also Jean K Tunmore for her technical support. Both Mo and Jean are always pleasant, efficient in their work and glad to help. We highly recommend working with Bibby.
2 octobre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Andrew,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Great Support
Having recently signed up with Bibby's I can highly recommend them. They offer a fantastic service and the level of support from our Relationship Exec Aaron Emms and our credit controller Dale Smith is superb. If you are thinking of any financial support for your business in the future then I suggest you give Bibby's a call
26 septembre 2024
Avis spontané
Réponse de Bibby Financial Services
Dear Ian,
Thank you so much for your kind words and the fantastic 5-star review! It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business. We will pass on your comments to Aaron and Dale.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
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