Bibby Financial Services Avis 

980
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

They do exactly what they say they will do. If you’re trying to grow a company the service and support they provide can be game changing. The staff are professional, attentive, friendly… they w... Voir plus

Noté 5 sur 5 étoiles

I would like to highlight how fantastic the Bibby Team are. I've had a great experience setting up with Ala and Dillion who were nothing but helpful and supportive. Terry and Robbie have been absolute... Voir plus

Noté 5 sur 5 étoiles

Kelly M. at Bibby Financial Services was incredibly helpful in getting our credit line in place. From start to finish, Kelly made the whole process straightforward, keeping us informed and prov... Voir plus

Noté 5 sur 5 étoiles

Deborah in Credit Control has been amazing to deal with. She is always available on the phone and regularly helps me work through invoices. She works closely with us, is incredibly helpful, and alwa... Voir plus

À propos de l'entreprise

  1. Société financière non banquière
  2. aussi dans
  3. Service de finances alternatives

Écrit par l'entreprise

Since 1982 we've helped small and medium sized businesses grow and thrive in domestic and international markets.

Our Service Promise

Écrit par l'entreprise

The SME funder of choice
We're the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,800 businesses. We don't just fund your business, we believe in it. This is why we give you a dedicated point of contact to ensure that we can help to maximise your business's potential. Call us on 0808 231 5049 to find out how we can help you.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

980 avis

5 étoiles
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1 étoile

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4,7

Tous les avis

(980)

75 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Highly recommend

we been with Bibby for a number of years and without there support we would not be as successful as we are right now.
Very responsive, always going that extra mile.
special mention to Sarah Payne for her hard work and dedication and also Jane Nethercoat on the FX side.

19 septembre 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Andrew,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

An 18 Year Partnership

We have been working with Bibby since 2006, and still have a great working relationship with the company, though mainly the people we work with.
Our specific industry requires ongoing funding for stock, and the guys at Bibby are very understanding of our needs, and importantly, have a solid relationship with our customer base also

18 septembre 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Rob,

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.

We will pass on your feedback to the Team. Thanks again for taking the time to share your experience

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

Sound company

I have dealt with a number of finance companies in the past and find them nothing but difficult to deal with once signed up

Lucy and jo have been nothing but helpful professional and have helped are business transfers over with no issues

Everyone so far has been pleasant and nice to deal with

18 septembre 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Mark,

Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support your business.

We will pass on your feedback to Lucy, Jo and the team.

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

A Lender Who Understand Our Business

Bibby took the extra time and effort to understand our business and its ambitious growth plans, and finding a solution in which they could help facilitate it - from experience this is not something that other major lenders do.

They have a great account management team who are friendly and knowledgeable. We also use Bibby FX which has been seamless and easy to integrate into our business.

I can comfortably recommend Bibby as a sales finance partner.

17 septembre 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Alex,

Thank you for taking the time to give us your feedback.

We are delighted to hear that our team have been able to support your business.

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

Carolyn and leah

Carolyn and leah.

Absolutely brilliant service communication is outstanding!

They always go above and beyond to make sure everything perfect

Highly recommended

Thanks for everything

Ukm

1 août 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Lee,

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
We will pass on your feedback to Carolyn & Leah.

Thanks again for taking the time to share your experience

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

Management team undertsands my business…

Management team undertsands my business and responds to it, thank you Ian Lyall! Account manager Alana responds and reacts immediately. Using Bibby FX in conjuction with my imports exports and the daily management of the regional Bibby team make it easier than major banks, been there done that, the personnel business management makes business so much easier.

13 août 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Keith,

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.

We will pass on your feedback to Ian, Alana and the team. Thanks again for taking the time to share your experience

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

Excellent Customer Service through Website Manage

I'm impressed by their website and it is straightforward to navigate through. An excellent plus to their marketing strategy

7 août 2024
Avis spontané
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Réponse de Bibby Financial Services

Thank you for taking the time to give us your feedback. We appreciate your comments regarding our system.

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

Carolyn Bell and Leah Moreton have been…

Carolyn Bell and Leah Moreton have been a pleasure to work with, we would not hesitate to recommend Bibby. They are easy to deal with and always on hand when needed. Both Carolyn and Leah are great.

6 août 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Sara

Thank you for taking the time to write a review, we really appreciate your feedback and will make sure that your comments are passed onto Carolyn & Leah

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

Vital business support

Sarah, Michael, Simona, and the wider Bibby team deliver impeccable service that is vital to our business. They are extremely supportive and understanding of our business and are always on hand to help when we need them, even at the last minute!

5 août 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Stuart,

Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support your business.

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

My experience of using Bibby was…

My experience of using Bibby was positive, from the dedicated team from numerous departments that I dealt with was always consistent in communications.

I never felt unsafe, misled and was kept up to date with any changes and the online facility was easy to navigate while giving you all the information you need as a business.

Credit limits are fair, following using other incompetent factoring companies in the past - Bibby definitely topped service levels.

I want to mention a few key members who gave me the positive experience above and looked after my concerns while displaying patience.

Joanne Coey & Charlotte McDonnell dealt with my buy out from Bibby factoring, I decided to invest in another company and recruitment naturally come to an end, I was honest about my transition and Charlotte assisted me with an exit strategy that protected both parties and ensured no one was to loose further cost if necessary and I ended up actually saving over £4,500, she also helped with some difficult decisions around funding and always came back to me. Joanne had the toughest job to collect under £200,000 from multiple clients who are a little less reluctant to pay once they get wind the ship is sailing, she used a calm approach but turned up a notch when needed in a very professional and compliant manor. I think Joanne is a huge asset to Bibby, always consistent with her relationships. Sophie Upton was on Joannes team and was always polite, helpful when Joanne was busy or in meetings and would assist and relay messages.

Last of all the start of the process was Krishan Patel & Alyssa working hand in hand with every day account management with Krishan being new to Bibby as my relationship Manager he took on board all of my concerns and they was always rectified, he was very responsive and I actually had some laughs with him, it’s always good to have a personal element in business and he knows how to manage a client like myself - expectations and was always honest. Alyssa - fantastic credit controller, I felt bad some times as I know they have multiple accounts to deal with but she would give everything 100% and even bring things to my attention that I may have missed or forgotten about, every time a client would play hard ball - she would obtain evidence and have an email from every question. Always has compliance ready for any payment related issues.

Thanks Bibby for having me, I will be back if funding is required in the the future.

Luke Birmingham @ L Birmingham LTD

1 août 2024
Avis spontané
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Réponse de Bibby Financial Services

Hi Luke,

Thank you for taking the time to share your feeback. Its great to hear that the team have been able to support you and your business.

It is great to hear that there has been a positive turnaround for you and we look forward to continuing to support you.

Kind Regards
BFS Client Experience Team.

Noté 5 sur 5 étoiles

Great support from Carolyn Bell and Leah Morton

I'm a new company doing everything for myself. The service they offer and in Particular the help from Carolyn Bell and Leah Morton has made this alot easier for myself allowing me time to run my business effectively. Carolyn and Leah have been so supportive and helping me every step of the way in growing my business.

30 juin 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Andy,

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.

We will pass your feedback onto Carolyn & Leah. Thanks again for taking the time to share your experience

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

Excellent Service *****

Excellence from everyone with whom I deal with at Bibby Financial Services, especially from Carolyn Bell our (Relationship Manager), Leah Morton (Relationship Executive) and Gursharn Mistry our (Credit Controller) who are always happy to help me the best they can.

The 5 Star Service they provide is second to none, and we as a business are very grateful.

Great service, excellent support and queries are dealt with promptly and efficiently.

I thoroughly recommend Bibby Financial Services Ltd.

30 juillet 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Hassan,

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.

We will pass your feedback onto Carolyn, Leah & Gursharn. Thanks again for taking the time to share your experience

Kind Regards
BFS Client Experience Team

Noté 1 sur 5 étoiles

Bibby operate poorly when there is a…

Bibby operate poorly when there is a dispute on invoices. They are intolerably aggressive and extremely unfair. They make assumptions that their clients have delivered and ignore disputes and issue wind-ups. buyers beware if you are engaging with any company who uses Bibby for factoring. Do not engage.

27 juillet 2024
Avis spontané
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Réponse de Bibby Financial Services

Hi there,

We're really sorry to hear this. This isn't the experience we want for any business we work with.

If you're able to send details of the issue to the email address below, including your business name and contact information, we'll investigate this matter further.

Many thanks,

Bibby Financial Services
Client Experience Team
clientexperienceteam@bibbyfinancialservices.com

Noté 5 sur 5 étoiles

Service

We have been using Bibby Financial for 5 years now, we have had various different credit controllers but we have been assigned a lady called Gunta Tangijeva who is amazing. She is efficient, always answers queries in timely manner and keeps us up to date. We have two relationship Executives, Steve Hemingway and Lauren Higson. We as a company are very happy with service that we receive.

23 juillet 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Vanessa,

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.

We will pass your feedback onto Gunta, Steve & Lauren. Thanks again for taking the time to share your experience.

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

Fantastic Service with Bibby Financial Services

I have had a fantastic experience with Bibby Financial Services, from the first introductions with Liam and Jamie to our account going live.
Jamie has been brilliant and was in communication every step of the way.
I would 100% recommend Bibby Financial Services to any business looking for an Invoice Finance Provder.

18 juillet 2024
Avis spontané
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Réponse de Bibby Financial Services

Hi James,

Thank you for taking the time to give us your feedback, we are delighted to hear that everything went well with your onboarding experience and we look forward to working with you.

We will pass on your comments to Liam & Jamie.

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

Brillinat Service - Support when needed most - Highly Reccomend

I wanted to invest the time to write a review because I am really happy with the service I am getting.
Bibby has been looking after my invoice finance facility and doing a great job.
I also want to invest the time to mention our account manager from Bibby Lucy Adams, recently we needed extra support (when I needed it most.) Lucy listened, communicated well and provided really good support that made a difference to our business. If you are looking for an invoice finance provider, I would highly recommend Lucy and the Bibby Team 100% .

18 juillet 2024
Avis spontané
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Réponse de Bibby Financial Services

Dear Martin,

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.

Your feedback truly means a lot to us.

We will pass your comments onto to Lucy Adams and the team. Thanks again for taking the time to share your experience.

Kind Regards
BFS Client Experience Team

Noté 1 sur 5 étoiles

Bibby Financial Services disclosed my confidential contract to all my clients.

I entered into a confidential facility agreement with Bibby Financial Service UK, my customer number 0019313/001 GBP.

During the first week of the confidential service, Bibby Financial Services disclosed the Confidential facility to all of my clients.

They claimed that the disclosure was a mistake. However, one year later, no one has taken responsibility, acknowledged the detrimental effect the disclosure had on my business, or made a genuine attempt to resolve the issue.

This has severely impacted my business, and it seems like no one at Bibby Financial Services is concerned about the disclosure, aside from occasional apologies for the error.

Anytime I raise the issue with them, I am talked down and treated as if it was in order for them to disclose confidential facility.

This has left my once-healthy business in disarray, and it appears that Bibby Financial Services is not concerned about their conduct.

9 juillet 2023
Avis spontané
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Réponse de Bibby Financial Services

Hi Gabriel,

We're really sorry to hear this as it isn't the experience we want for any of our clients.

We’re really sorry to hear you feel this way, we would like to look into this further.

If you’re able to provide me with further information regarding the issue along with your company name via the email address below, we will investigate this as a formal complaint.

Many thanks,

Client Experience Team
clientexperienceteam@bibbyfinancialservices.com

Noté 5 sur 5 étoiles

Worked with Bibby for several years now…

Worked with Bibby for several years now and they have been supportive and reactive when called upon. Understanding the unique needs of our cashflow gives us great confidence that they are the right business to partner for our funding needs.

4 juillet 2024
Avis spontané
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Réponse de Bibby Financial Services

Hi Richard,

Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support you and your business.

We will pass on your comments to your relationship team and we look forward to continuing our partnership.

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

Excellent experience with Bibby Financial Services

The team we have worked with at Bibby have been excellent in meeting Red & Blue Mechanical Ltd's needs at all stages of the process. Mike Stevens and Sion Street worked tirelessly to get our required facility approved in a timely manner, and Claire Bott took care of the on-boarding with similar diligence. Communication and delivery have been outstanding from all involved and I would not hesitate to recommend Bibby Financial Services to any prospective customer.

31 mai 2024
Avis spontané
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Réponse de Bibby Financial Services

Hi Ian,

Thank you for taking the time to give us your feedback. We are delighted to hear that your Onboarding experience has been so smooth.
We will pass on your comments to Mike, Sion & Claire and we look forward to supporting your business.

Kind Regards
BFS Client Experience Team

Noté 5 sur 5 étoiles

Exceptional Team!!!

We joined Bibby in April after three failed contracts with specialist recruitment finance providers, all of which almost cost us the business. Since joining Bibby, our company has gone from strength to strength. We have had no surprises in funding, no complaints from contractors, and nothing but support from Bibby.

The onboarding process with Chris and Liam was thorough and smooth. Since settling into the new systems, our account manager Caitlin has been amazing. She is attentive to our needs, understanding when we require assistance, and goes above and beyond to ensure our business can operate efficiently week in and week out.

26 juin 2024
Avis spontané
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Réponse de Bibby Financial Services

Hi Darren,

Thank you for your feedback, we appreciate you taking the time to write to us.
Its great to hear that your journey with us so far has been a success and we look forward to supporting your business.
We will pass on your comments to Liam, Chris and the team.

Kind Regards
BFS Client Experience Team

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