Big Sandy Superstore Avis 

This has been the worst experience I have ever had with customer service. 2 weeks later I still have not been taken care of completely. When the call they will get back to you don’t believe it and demand to stay on hold. They treated me as if my time doesn’t matter and even though I have talked to many different people from the store to corporate no one seems to care. The fact that I have talked to at least 1 person a day only 2 apologies and 1 was after I mentioned it.

Awful customer service. sectional we ordered arrived 4 weeks late. Everytime we called in, we were told someone would call us back. That never happened. i will never step foot in Big Sandys again. Reynoldsburg location

We purchased an Electrolux dryer at Big Sandy on November 27th, 2019. We purchased the warranty. The dryer stopped working on December 24th. It is now February 10 and the dryer is still not working. It has been almost 2 months without a working dryer for a family of 4. The repair man was here today and didn't fix it, so it could be a while. They do not take care of their customers.

Michelle in Big Sandy’s customer service department has no clue how to provide decent customer service. She didn’t apologize for Big Sandy dropping the ball, she talked over me - argued with me!! - and she wouldn’t be quiet and listen to me. Horrible, rude, obnoxious 20-something. This girl needs some heavy lessons in good customer service because she is seriously lacking people skills.

Fun how you can't pick 0 stars there service total sucks the number 1 problem with the dryer is the belt so you would think they have it on service truck. But no. Even Google says it. Electrolux dryer known for belt breaking but serious after 6 mos. What a piece of crap.

Furniture is cheap made, service techs are terrible and have an attitude, contacted the home office and that was a joke. Now we have 2 identical couches that are 2 months old and have the same problems, service techs have been here 3 times in 2 months and still not fixed. Never again!!!!
Big lots probably has better furniture

Sorry for the long review. It’s worth the read if you plan on purchasing something from there.
What an awful experience so far! The sales staff are great. The staff in the warehouse/pickup are awful. I felt like we were on a hidden camera show. Cannot believe it. So, we were supposed to pick up our order on the 19th. Drove all the way there and was told “oh uh we must’ve given the fireplace away”. No apology or anything! Then, around the corner comes a man with a fireplace from out of nowhere not even in a box. He started to load it up in our vehicle. I said “Whoa, wait!” He said “uh yeah um my manager said to just give this to you”. I said “that’s not even the right one!” He said “yeah well my manager said to just give it to you so, here you go”
Are you kidding me?! NO! We went back in and I’m in such disbelief waiting for a hidden camera to pop out. I told them I could not believe the night and day difference between inside the store and the pick up area. The girl at the desk replied with “yes, we know, we are trying to get it cleaned up out there”
They offered to deliver it the following week. We said OK. The whole time we just knew it would not be correct and wondered what would go wrong this time. There is no way this could be right. So, today is delivery day. Now mind you, we corrected our address before we left that day. We get a text message saying they are on their way with the old address listed. We called and they assured us That the address was updated in their system and they had the correct address but it just was not through their text system. They also assured us that the general manager checked to be sure the order was correct and it was indeed correct. They never showed up. They dropped off the fireplace at the old address! And without the entertainment stand! They said they don’t know where it went!
This place is a complete joke.

Do NOT waste your time. I wish we would have read the reviews before wasting time on them.

So now we wait. Again.

If I could give this store ZERO stars, I certainly would. To start, upon the initial delivery, half of the items to be delivered were broken & were not even brought off the truck. The second delivery was then scheduled for a WEEK LATER, bear in mind this is in a brand new home. The delivery was then delayed another several days. A text message alerted me that my delivery was then to be believed a day earlier & the delivery guy indicated it was for a PICK UP!!!! How can you run an organization this way? Poor customer service, poor all around . I deeply regret anything from this organization & will NEVER purchase anything from this organization again. My couch was purchased from Coconis, just down the road & clearly we should have purchased all the other items there too. Worst purchasing experience I have had in my entire life.

I came in search of a washer and dryer since my family is moving into our first home. I had been referred by a friend to talk to John Price because he was amazing and had helped her with her recent purchase. I have to say I was absolutely blown away by how awesome John’s customer service was with my needs and questions. He was able to answer every question my husband and I had down to precise measurements and use of appliances. Not only did I end up purchasing a washer and dryer, but also a full kitchen appliance package! I am so beyond happy with Big Sandy and John!! Thank you for being patient with me and all my questions and for staying late to help me and my needs!

Bought a 75" TV, it was frozen when it arrived so let it sit several days before unboxing and plugging in. Once we did, we found there was a crack in the screen and it did not work. Notified the store, a week later they finally got back to me only to say they would not replace it, that we must have broke it. Would not cover it under the warranty either. Now I have upset kids that can't watch their big TV that they were so excited about getting. Not a happy customer and will never buy from them again!

I purchased a recliner for my husbands' retirement June 25th, 2017, over two years ago. I also purchase the total care protection plan because I know he is hard on his recliners. Last week we noticed a weak spot on the left arm rest. I called and was quickly put on the schedule for this week. The technician came this afternoon, within the 3 hour window that I was given. The technician was fantastic. Polite, personable, knowledgeable, and thorough. He was also able to carry on a very interesting and pleasant conversation with my husband who was having a rough day, all the while he kept working on the chair. He had it fixed within and hour. Based on his attitude and service I have decided that Big Sandy is the only furniture store I need to use! Ever. And I will highly recommend to my daughters and friends.The techs' name was Mel Brooks, and the work order # was 183277.

we have had the best salespeople....and nice service people....but i am fed up with the extended service plan! we purchased an LG dishwasher in october 2017 and had it delivered january 2018-it has malfuntioned 4 times now! each time requires 2 visits from the service people - how many times does this have to happen before it is deemed unfixable and just replace with a new one? one service fella even said this particular dishwasher has had multiple problems?? i am over it! it seems that we are going to keep going this route (approximately every 6 months with a repair) until our warranty plan runs out and then we will be forced to buy a new dishwasher? i sent a video of what the dishwasher was doing to the service department tuesday (12-3-19) and i have heard nothing! why? ugh! this isn't how to get repeat customers!!

I bought a washer, dryer and fridge on 11/01/19. Washer works great. Dryer still don’t work the service man got here on 11/19/19. The blower is out. It has not even done one load yet. This is now the 20th and they can’t even tell me when the part will be in. The fridge did not come with screws for the handle. I called and they told me I would have to pay for them because I did not order them before 7 days from delivery date. My kitchen was not finished until 10 days later. The contractor did not set it until then. $2724.17 and I have to pay extra for all the parts. I still can’t even do laundry. Again don’t wast your money. Update. 12/5. Still don’t have part

We had a GREAT experience at the Big Sandy Superstore located on Polaris Parkway! My husband and I have been looking for a new mattress for our bed and went to the mattress stores in the area and just weren’t finding anything we liked and weren’t impressed with the sales pitch we were given store after store. Driving toward the mall, we happened to see the Bog Sandy Superstore and thought we would stop in on the off chance that they might have some mattresses. We were right away impressed with the wide selection of mattresses that we came across and how helpful all the information presented at each bed was for us to read over. We were approached by a salesman, Tom, and he asked what we were looking for and how he could help but then actually let us continue searching and try out the different beds without hounding us with the usual sale pitch we had encountered at every other mattress store. When we had a question, Tom was right there to answer and researched any and all information we needed and was extremely friendly and helpful! We found the bed we wanted for the right price and couldn’t be happier! Tom did a wonderful job helping us find exactly what we needed! We will definitely be going back and refer our friends and family as well!!

Not happy with the customer service at all. Had to follow up on my order myself after not hearing back for over a month. The tableni ordered came damage and was told I would have to pay the 30% restock if I returned it. Now waiting on a decision whether they can repair it--whichbis not possible--or get a discount. The wait to pick up the table at the store was over 45 minutes and my husband finally had to ask if the table was ready. Never again will I do business with this company!

We bought a sofa , Ottoman and recliner from the Chesapeake store Jeremy Foster was our salesman and he gave us excellent Customer service..... and also want to say a thank you to Sally Ellington for being a great buyer and having the merchandise we selected in Stock we will definitely be back !!!

Never again will I do business with Big Sandy Superstore. They are the biggest scam artists out there. They sell you an extended warranty on a dryer but they don't honor it. They said it was a month out of warranty. (Of course they say that) The dryer had a 1 yr manufacturer's warranty and then I purchased a 5 year warranty on top of that. So that should be 6 yrs of warranty. That's even the way the salesman explained the extra warranty I purchased to me. Now they claim that the warranty overlaps the manufacturers warranty and my warranty is already expired. SCAM ARTIST!!!

I bought a recliner from Big Sandy. It lasted 3 weeks and the mechanism underneath broke now I have to wait 4 to 6 weeks for a replacement part and then schedule a technician to come fix my chair. If it breaks within a month I would think they would just gave you another chair I will never return to Big Sandy

Parkersburg WV Store

Purchased LG Fridge on 6/17. The front door to our house was damaged as they were removing old one. Still waiting to here the resolution on repairs/replacement. Service after the sale is a joke. Eva (store manager) has no business working with the public. Were not happy at all with her BULLY tactics, not to mention still waiting on parts for the new one. It's been 21 days! Still waiting.

Bought mattresses from the Parkersburg, WV store. The floor model was nice. The ones I received were hard and made my back hurt. I did get the one time exchange. When I went to return the first mattresses. The guy working told me to lay it on the floor and have kids jump up and down on the matress to break it in! Then the other sales clerk told me I needed an adjustable base to help soften it for another 799.00! So I got a second set. Again the store one was nice and comfy! Mine?? Nope I am now $ 500 deep in chiropractic bills and they will not take it back or exchange. Again told me to purchase their 799.00 adjustable bed frame.. . Seriously?? I have furnished my kitchen from there with appliances, have got decor, bought recliners, mattresses, .. . No more! They have forever lost my business and my families!