Bike Parts Ducati Avis 

Réponse de Bike Parts Ducati

1 juin 2026

Hello,

We are sorry to read about your experience.

Following your review, we requested additional information in order to locate and investigate your order. Unfortunately, we have not yet received a response, which prevents us from verifying the situation described.

We take customer inquiries seriously and would be happy to review your case as soon as we receive your order number or the email address used for the purchase.

Please feel free to contact us again with these details so that we can assist you further.

Best regards,

Customer Service

Réponse de Bike Parts Ducati

20 mai 2026

Hello,

We are sorry to read your feedback. Unfortunately, despite our previous requests, no order number or identifiable information was provided, which does not allow us to verify the situation described.

Please note that some orders may require VAT/customs formalities depending on the destination country, which are independent from our company.

We remain available through our customer service if you wish to send your order details so we can review your case properly and provide assistance.

Best regards,
Customer Service

Réponse de Bike Parts Ducati

6 févr. 2026

Hello,
We’re very sorry to hear about your experience.
Please know that any delays are not intentional. The factory was closed from the end of last year until early January, and deliveries have been taking longer than usual as a result. We’ve also had a high volume of orders to process, and our team has been working hard to get everything out as quickly as possible.
We appreciate your patience and understanding.
The bike-parts-ducati team

Réponse de Bike Parts Ducati

6 févr. 2026

Hello,
We sincerely apologise for this situation. The delays were not intentional: the factory was closed between the end of last year and early January, which extended delivery times. In addition, an exceptional volume of orders required longer processing times. Our team did everything possible to ship your items as quickly as possible.
We thank you for your patience and understanding.
Kind regards,

Réponse de Bike Parts Ducati

15 janv. 2026

Hello,
We sincerely apologise for your experience and fully understand your frustration. Unfortunately, the original supplier of this part has ceased trading, which prevented us from processing your return at the time.
To recover your payment, we recommend that you open a dispute directly through PayPal, as only the original supplier can issue a refund.
Since then, a new partner has taken over the distribution of this range of parts, and we would be delighted to offer you a 10% discount code valid for one month on your next order if you wish to order again.
We hope that this gesture demonstrates our desire to rectify the situation and remain at your disposal should you have any further questions.
Kind regards,
The Customer Service Team

Réponse de Bike Parts Ducati

8 déc. 2025

Hello,
We are very sorry to read your comment and hear about the bad experience you describe. We tried to contact you and also asked for your contact details so that we could identify your order and understand what happened, but unfortunately we did not receive a response from you.
Regarding the incident you mention, it appears that the carrier returned your parcel to the sender without giving a reason, which is indeed unusual. We would like to resolve this issue as quickly as possible: either by refunding you or resending the item, depending on your preference.
To do this, please contact us directly so that we can process your case immediately.
Your satisfaction is important to us and we sincerely hope to rectify this situation as soon as possible.
Kind regards,
The Customer Service Team

Réponse de Bike Parts Ducati

29 sept. 2025

Hello,

Thank you for your message. I completely understand your frustration regarding the delivery delay, and I’m sorry for the inconvenience caused.

I had previously requested your order number, but I haven’t received it yet. Without this information, I’m unfortunately unable to check the status of your order or provide a precise update.

As soon as you can provide the order number, I will make sure to investigate immediately and get back to you with a solution.

Thank you for your understanding.

Best regards,
The bike-parts-ducati.com team

Réponse de Bike Parts Ducati

2 sept. 2025

Good morning,

Thank you for your feedback and your constructive comments. We are delighted that you liked our site and our product sheets.

We are, however, sorry for the problems encountered with delivery and communication. Your order has been canceled.

We take your comments very seriously in order to improve our delivery times and our order tracking. Regarding shipping costs and delivery times, these may vary depending on carriers and supplier availability.

Thank you again for your feedback, it helps us to progress.

Sincerely,
Your customer service

Réponse de Bike Parts Ducati

21 août 2025

Hello,

We apologise for this experience. Unfortunately, the part you ordered was not available and the dealer did not inform you of this. We have received your refund request; please confirm your cancellation request directly via your order so that the refund can be processed shortly.

In addition, we have contacted the dealer to ensure that this type of situation does not happen again.

Thank you for your patience and understanding.
Kind regards,
Your Customer Service Team

Réponse de Bike Parts Ducati

22 août 2025

Hello, thank you for sharing your feedback. We’re very sorry to read about your experience with the delivery and after-sales service. We completely understand your frustration.

While all items may appear available for order, some parts are not physically in stock and must be supplied by Ducati before we can ship them. This may unfortunately extend delivery times.

In order to investigate your case and provide you with clear information about your order, we kindly asked for your order number and email address, but unfortunately we have not yet received your reply. Could you please provide these details so we can follow this up as a priority?

We remain at your disposal and committed to resolving this matter as soon as we have the necessary information.

Best regards,

Réponse de Bike Parts Ducati

27 juin 2025

Hi,
We're sorry you didn’t hear back from us regarding your order. We've checked, and your refund has been processed. We understand the delay was frustrating, and we truly hope to offer you a better experience in the future.

Best regards,

Réponse de Bike Parts Ducati

27 juin 2025

Hi,
We are sorry for the inconvenience caused. Your order has been canceled and the refund has been processed.

Although some parts are available to order, they are not always in stock in our warehouse: we source many items directly from the manufacturer, which can sometimes result in unexpected delays.

We understand this can be frustrating and appreciate your feedback as we work to improve communication.

Sincerely,

Réponse de Bike Parts Ducati

31 mars 2025

Dear Sir,

We’re sorry to hear that your delivery experience hasn’t met your expectations. We understand that the extended delays and schedule changes with UPS have been frustrating.

Your order was shipped within the expected timeframe, but it appears that the shipping process took longer than anticipated. We will escalate this issue with the carrier to prevent similar situations in the future.

Best regards,
Customer Service
Bike-Parts-Ducati.com