Had issue with the delivery - been trying to get in contact with their customer service. No one answers their phones, no one reached out after I left a message. no one responded to whatsapp messages,... Voir plus
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Lisez les avis des autres
Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple . Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,ha... Voir plus
I spoke to someone at the store by phone to confirm availability, condition and shipping details to Indiana on Tuesday afternoon. The person who assisted me was very helpful. I placed the order right... Voir plus
The bike (trek madone sl 5 gen8) I wanted was priced almost as low as the used ones, although it was brand new. The process was short, clear. My questions about the bike being new or amount of headset... Voir plus
À propos de l'entreprise
À propos de BikeExchange
Écrit par l'entreprise
At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.
Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.
Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.
We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.
Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.
Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.Coordonnées de contact
829 Riverside Dr., 28801, Asheville, Etats-Unis
- 949-344-2444
- info@bikeexchange.com
- www.bikeexchange.com
Shop the best deals on BikeExchange
4,0
Bien
110 avis
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor customer service
Had issue with the delivery - been trying to get in contact with their customer service. No one answers their phones, no one reached out after I left a message. no one responded to whatsapp messages, or via email/chat. There's no way to get in contact with anyone if something goes wrong. Abysmal support - if you want to risk thousands of dollars you're welcome to roll the dice with this company.
25 avril 2026
Avis spontané
I bought a new bike it says so on my…
I bought a new bike it says so on my invoice. What showed up is a used bike that is damaged. And. I have called during business hours 4 times on 3 seperate days to resolve the issue, no one is ever there. And no one has called me back. What a scam.
20 mars 2026
The bike I bought was not in stock as…
The bike I bought was not in stock as advertised.
5 avril 2026
Excellent service and excellent…
Excellent service and excellent bicycle, it will be better if the bicycle had tubeless tires.
31 mars 2026
Great transaction for a great priced…
Great transaction for a great priced bike! Delivered in only a couple days!
16 mars 2026
Order the bike Frameset
Order the bike Frameset, the retailer just emailed that they will not be able to fulfill. This seem like a bit scam
20 mars 2026
Easy to find what I wanted and prompt…
Easy to find what I wanted and prompt service since it was shipped quickly by the seller
14 mars 2026
Riding around cut a big old fart and…
Riding around cut a big old fart and the wheels came off and rolled away.
19 mars 2026
Avis spontané
What I ordered didn't arrive.
My bicycle arrived in a color I didn't order. I need it to train and prepare for my first Gran Fondo New York, and the reason I didn't order it before is because I didn't have enough money. Now that I've ordered it, I see it's not the color I expected. I called the store several times, but they're not answering my calls anymore, which is very unpleasant to receive from the people who sold me the bike.
9 mars 2026
Réponse de BikeExchange
Hi Ana,
First of all, I apologize for the mix-up with your order and that you did not receive the color that you wanted. We spoke on the phone yesterday at 12:30 p.m. and I let you know that I would do my best to resolve this issue. Unfortunately the seller who shipped the wrong color did not have your desired color in stock. We offered a discount on the incorrect color or a free shipping label to return the bike for a full refund. You chose to return the bike and we will process a full refund when the seller receives it. Again, I apologize for the inconvenience. Please reach out to us if you have any other questions!
Found a bike I was looking for at a very good price.
Found a bike I was looking for at a discounted price and was ready to buy. Bingo paid through PayPal and now await the bike. Just bought a couple of hours ago.
16 mars 2026
Paid and get no emails as to where it…
Paid and get no emails as to where it is? WHERE IS MY BIKE????
9 mars 2026
Réponse de BikeExchange
Hi Andrew,
Thanks for your recent purchase on BikeExchange. You purchased your bike on March 9th and the order shipped on March 12th. We delivered a shipping confirmation email with the tracking number to you that day. This email was sent to the address you provided at checkout.
Trek Verve 1
Accurate description of the product I purchased. It was a quick delivery and I’m satisfied with the bike!!
New Jersey Bike Riders
6 mars 2026
Internet purchase
I spoke to someone at the store by phone to confirm availability, condition and shipping details to Indiana on Tuesday afternoon. The person who assisted me was very helpful. I placed the order right after I got off the phone and received my bike Thursday afternoon. Friendly and fast.
10 mars 2026
My experience with the Bike Exchange…
My experience with the Bike Exchange was a top of the Cannondale bike for a good price with a speedy delivery. I would recommend and use them again.
1 décembre 2025
Website list wrong price and cancels my order
Order Canceled for wrong price on Website.
I placed an order for a Larkspur 2, and received an email 3 days later that the order would have to be canceled because the price was incorrect on website. No opportunity to pay the difference or receive a discount or percentage off of my next purchase for the Bike Exchange oversight. I repurchased the bike, because I could not find it available anywhere else, but this I will not be purchasing the two remaining orders for family bikes through Bike Exchange.
11 mars 2026
I was nervous making a huge purchase…
I was nervous making a huge purchase online I worried for nothing what a great company!! I had my new e-bike within 4 days of purchase!! Thank you so much highly recommended!!
4 mars 2026
Zen was very helpful and patient
Zen was very helpful and patient. He knew the bike and he knew how to order it.
6 mars 2026
The shopping experience was seamless…
The shopping experience was seamless with great deals.
19 février 2026
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