Bing Lee Avis 

Adam at Supa Centa Moore Park (Sydney) was extremely patient as I attempted an AfterPay purchase of a TCL C7K TV. (Tip: disable AfterPay's default "Defer Payment" setting...). He put the TV—the last one in stock—on hold in the loading dock while I went home and returned 2 hours later with a different smartphone to try—funny! Outside at the loading dock, Peter, also from Bing Lee, saw me struggling to fit the boxed TV into my sedan. He delivered it personally to Maroubra an hour later for a small extra charge.

Very disappointing, will never shop at Bing lee, went to Bing lee Bankstown to purchase a new iron was advised by their sales assistant that the Phillips perfectcare 8000 series steam generator was the best on the market, I trusted he gave me the best advice but he just scammed me. They didn't have any in stock was trying to sell me a floor stock for the same price, than said you can buy online they will deliver to your house, which I did paid $460 for it.I received the Phillips perfectcare 8000 series steam generator today 23/06/2025 was excited tried it was absolutely RUBBISH like it was not strong, the heating on it was very weak, my previous iron which was a Sunbeam which I have had for 10 years was more stronger and ironed better.
Very very disappointed with my purchase so I took it back to refund my purchase in order to buy another better iron, Bing lee tells me they need to ring Binglee customer care and I was advised that it will need to go for a assessment and it would take 3weeks or longer and maybe I could get reimbursed, hello I need an iron now not in 3 weeks my only other option was Bing lee could reimburse if they deduct a 20% stocking fee and put the reason as change of mind, So not only did they scam me once but twice and than the nerve of the sales assistant at Bing lee telling me would you like to purchase another iron, HELL NO , I WOULD NEVER EVER PURCHASE ANYTHING AT BINGLEE, Very disappointing and disgusting service

Bing Lee say they offer "price match" however when I went to buy an item in the Bankstown store today, they refused to honour what they put on their website.
The assistant Jon said they only price match the big stores like Myers or Big W, however that is not the policy shown on their website.
Their website states the company they are price matching must have at least 2 retail stores (the company I asked them to match had 3 stores.
Not only didn't they follow their own policy, they were actually rude with no attempt to offer any degree of customer service !

I am extremely disappointed with the customer service I received. I contacted your support team regarding an issue with my recent purchase, but the response was slow, unhelpful, and lacked any sense of urgency or care. I had to follow up multiple times just to get a basic reply, and even then, my concerns were not properly addressed.

We had a fridge delivered to our unit this morning from Bing Lee and this is the result of a " Premium delivery price" we paid.
The bill for this was $180 to remove the dirt that was left behind from the muddy trolly they brought onto the carpeted area to deliver the fridge to the kitchen area. If they had suggested a drop sheet this wouldn’t have happened.
They were contractors for Bing Lee. Signed Belrose

We bought lots of appliances, Fridge, Washing Machine and Dryer, T.V Micro wave, so we spent a lot of Money, Tommy in store was O.K, Knowledge of Products was not so great, but that's O.K.
Then the goods were delivered, the Driver was Aggressively Rude to my Wife and her Sister. i contacted the Complaints department and they said they dealt with it and reprimanded him, the manager who rang me said he denied being rude, he also said i would not have gone out of my way to write something if it didn't happen, i just got the feeling that they may have said something to him, but they let it go, i was not Happy with the Outcome, and my Family and i will never be shopping at Bing Lee again.

I want to say something for them. I was worried about their service and products because of so many bad reviews. I still ordered the washing machine and dryer because of their premium delivery service. I was surprised by their services, fast delivery, and good products, The delivery man was friendly, good service, and on time.

I ordered a washing machine on their website with a delivery date of 3 May (17 days after ordering). I called them on 1 May about the order and was told they did not have the washing machine. It could take 1 month from now for it to arrive! I will be without a washing machine for another month. Don't order anything from them online! The delivery date is to lure you in but they don't have the goods.

DON'T WASTE YOUR TIME! I went to buy a simple keyboard and mouse from Bing Lee Campbelltown with their gimmick "price match guarantee". They couldn't match it with a major competitor and wanted to charge extra for shipping, then when a staff member asked the "boss" to see if he could do a deal rolled his eyes as if he was too busy, the place was empty, seriously pathetic service! I will never recommend them to anybody!

They advertised a 'Frameo 15.6" FHD WiFi Photo & Video Frame 64GB' I got sent a 'Nivo' brand, not a Frameo brand at all, it just uses the Frameo software. Abolutely lied in their marketing and advertising. I feel sick, absolutely taken for a ride by them and feel like I've been completely scammed. Stay away from them at all costs.

WOW if only I had have known how many awful negative reviews there are for Bing Lee.
One more for the pile!! Well done guys, keep up your awesome work collating negative reviews.
Item faulty. Returned. Brand new packaging.
And they refuse to lt me return it and want to send it back to me! What a JOKE!

Website was dead easy to navigate stuff arrived in 2 days flat actually cheaper than I expected great experiance.

Bought a Breville coffee machine from Bing Lee, which completely failed within months. Despite repeatedly requesting a refund and refusing a repair, they went ahead and replaced the EMC box component without my consent. The faulty part pose potential safety risks and made the machine completely unusable. Bing Lee's response has been unhelpful, with staff statements and actions contradicting each other. I now have zero confidence in the machine or their customer service. Do yourself a favour and avoid Bing Lee. Unfortunately, looks like Fair Trading needs to be involved to ensure a fair resolution.

Purchased a laser printer online. It was received with toner leaked throughout. I contacted customer service and asked for a cleaning procedure or local service agent to check it out. Customer service asked for me to send it back and they would send out a replacement. Its now dragging on with excuse after excuse why the replacement printer has not been sent out. I asked for the order to be cancelled and refund given, but that was met with excuses to why that couldn't be done.

I purchased microsofy digital. They have sent it to an email address that's not even mine. I think they are a scam company not legitimate. I emailed them and they said they ent it thye did but not to me!!

Buyer beware! I recommend you avoid purchasing anything from bing lee. They will not honour warranty claims and even the Australian consumer act. In fact they broke the law when I return goods that were a week old and broken due to a manufacturing issue. The department of fair trading are dealing with my case. They even refuse to return my goods to me!!!!!! BEWARE! DO NOT BUY FROM THEM. most places will price match these days - go elsewhere or face losing more money than you think you'll save!

If I could give 0 stars I would.
Went in store to buy an oven, there was two models we were interested having previously done research. The saleswoman kept us there for almost an hour going back and forth getting print outs from a printer on the other side of the store and seemed to want to chat more than make a sale. She couldn’t answer our questions about the ovens but held us hostage telling us about a tree she was growing in her yard and other nonsense.
After finally buying the oven I had to ask when we could pick it up or get it delivered only for her to tell us that it would take 6 weeks. She should have told us it would take that long before taking my money, if I had known it would take so long I would’ve shopped elsewhere or bought a different oven! I regret not getting a refund at this point.
We picked up the oven and hired an electrician to install it and the oven wasn’t working. It’s a fan forced oven and the fan wasn’t moving. We were told that it would take a week for someone to come and look at it and fix it. It’s absurd to fix a brand new, unused oven so we asked for a replacement instead. We were told we’d have to get someone to disconnect it and then we’d have to bring it in store and pick up a new one. We’ve had to pay the electrician again to remove the oven and dealing with the store has been very frustrating as they don’t seem to appreciate that we are out of pocket for a faulty product!
I was so frustrated by this process that I asked for a refund instead of a replacement and now I have to wait until the oven is at the warehouse and then up to 5 days afterwards in order to get my refund which is ridiculous. The refund process should be much more streamlined - waiting so long for over $1000 to be refunded has placed a lot of stress on my finances as I still need to buy a new oven and I am very unhappy with Bing Lee and how this situation has been handled. I contacted customer care and they were even less helpful than the store.
I will never shop at Bing Lee again.

So I purchased something through Bing Lee online. Paid for the privilege of same day delivery and now that item is defective the online team are saying I purchased the item in store so they cannot help???

How ridiculous is that!! I don’t even live near the store in question now. Awful Bing Lee… just awful…

I’ll be raising this with NSW Fair Trading as it’s unacceptable!

I purchased a Vivobook Go 15 from Bing Lee in March 2024. When I received the item it was not fit for purpose, the battery lasted terribly and it was incredibly slow (as in slower than the 10 year old laptop it was replacing) and regulary froze even though it only had microsoft suite on it. The combo meant it was completely unusable.

I reached out to customer service to return the item for a refund/store credit given Australian consumer law means a major fault or mutliple minor faults entitles the customer to a choice between a refund or a replacement. Bing lee disagreed and would not negociate with me without a lawyer getting involved. They claimed to have fixed the slowness by replacing the SSD card but have done nothing about the battery issue. Having just wasted $700 on a device that was useless I didn't want to waste more money fighting a big corporation who made it clear I wasn't worth their time.

I'd strongly recommend you avoid purchasing from Bing Lee. I've exchanged multiple emails with them and in that time they've dropped the price of the faulty item by $300. I don't feel comfortable re-selling the laptop because (unlike Bing Lee) I don't want to saddle someone with a useless device. Even donation seems mean.

I made an order to be delivered last Thursday and took a day off work to wait for it. I received no notification or contact and was unable to get in touch with the store. I sent two follow-up emails and received no response.

Today I finally got hold of Customer Care. They told me there had been a system glitch and the delivery was never set up. I asked to just collect it from the store and get a refund on delivery fees but was told I'd have to call yet another number to sort that out.

The customer care employee was polite but completely unapologetic and very unempathetic, with no effort made to actively problem-solve. Really frustrated by the lost time and income.