Bing Lee Avis 

Out of Stock item but said the item I purchased was in stock, yet no confirmation email or tracking number given, but strange the item I purchased was in transit via the store I purchased it through being Bing Lee as marketplace seller, I called online orders Bing Lee customer service they had no information on my sale or that I even made a purchase,

Glad I got my refund back through the website I purchased through, as a 1st time buyer it will be my last I won't purchase through this business again.

Tom was amazing and Dan the manager super helpful .
Highly recommend.
Thank you Tom for going above and beyond .

Great dramas...still waiting to get job finished after 3 weeks. Product in house and working and installation job all but finished.(both machines in laundry but not finished with wall mounting.) Bing Lee in my area cant handle the sales overload and don't communicate with their 3rd party installers.. perhaps should either get more 3rd party installers or not take on so many orders. Price and products good but management of sales overload?????Looks like a real issue with too much demand and commitments not completed in appropriate time frame...

Got 65" Oled LG
Delivered in under a week.
Its beautiful.
Good service
Good product
Probably buy a sound bar for the tv from these guys soon.

About couple of months ago now. As I didn't give review. I totally forgotten to leave a review.

Been a customer ever since it opened

Now I have read a few positive reviews which are common customer service approaches when your sell.or selling a product. Pretty straight forward when a customer knows what they want and pays for it at front counter and off they go.

But this was an appalling day. Not sure if staff is new and casual or family friend member who knows? It doesn't matter. It's fair to say she seemed lost and confused. I had walked in thinking it would be straight forward. But it wasn't unfortunately for me. Disappointed is not the word here.

Went in to pay. An Asian female staff asked me more than twice I owed abit more when it was correct amount? No-one helped her out to rase the confusion and avoid the tension between customer and here.

Very appalling . And to the customer who mentioned a staff that was non Asian? Not good to discriminate. Anyone can serve you wrong or serve you right and can be a happy customer. We are all equal. It's not about whether your Asian or not. That comment was not fair at all. Thank you. I kept forking money just to buy from bing lee.

And all new computer data base is being used now and all the old data base has been wiped out? Makes things more stressful when a customer is not in the system unless they buy something on a new data base system.

Help me please understand this. And why did anyone intervene to help out for a healthy customer service completion?

That's all I need to know.
Thank you.

Have a LG washing machine for under 12 months and is leaving black gunk all over the washing, contacted LG and that sent out a technician and he even said they have a issue with this thing building up, after he cleaned it and replaced a part it started to do it again after 3 weeks, contacted LG and the rude resolutions supervisor blamed me for the issue?, we did everything as LG told us to do and still happening, contacted Bing Lee and told them I’m not happy with the situation and no happy with the washing machine and would be happy to upgrade to a better machine and pay the difference, in that time I contacted Department Of Fair Trading and lodged a complaint, DFT got back to me and Bing Lee is refusing to take the washing machine back and blaming the end user.
Been shopping at Bing Lee for over 30 years and that is the last I’ll ever walk into a Bing Lee shop again even if I have to pay extra money somewhere else.
Good bye Bing Lee

Bing Lee Warilla NSW sales sold me a Haier 9kg washing machine that was to be "trouble free". Machine was a dog and kept giving lint and soap scum marks over all the clothing no matter how little soap was used. They sent Technicians out to do a clean and suggested try use a different liquid and only use half the recommended amount. The defect still continues. Asked Bing Lee Warilla Charlie manager for a refund and return or a brand machine swap and they have refused to obey NSW consumer law. They refuse to stand by their product nor their salesman. Pathetic . customer service.

Terrible customer service from Bing Lee Rockdale. They're good at getting the payment but not delivering the order. Everyone will try to talk to you when you come in but not delivering the product. We have ordered a fridge worth $1k plus. They have asked us to wait for two weeks. If we knew that they will not deliver on the promised date, we would have ordered somewhere else. Fridge keeps the food which is a necessity. Bing Lee doesn't care at all. We have waited and when it is supposed to be delivered on 30-Oct-2024, they called on 28-Oct-2024 advising that the fridge is not coming. They're offering to deliver the one on display for the same price(seriously? Are we that dumb) or else we have to wait for another 3 weeks. No compensation offered or any sort of vouchers/discount to show they're really sorry. Except for just "Sorry" words from Jason. They just took our money for two weeks. I wonder how many of us are being used like this. We'll try to search more on how buyers can be protected by false promises of the sellers.

Unpleasant experience. I bought Microsoft 365 Family from Bing Lee online. The code didn’t work. Neither Bing Lee nor I could figure out why. After three frustrating phone calls with them trying to fix the issue, they failed. The manager eventually promised a refund, saying the money would be in my account in three days.
I tried the code later that same day and found out it had already been used by someone else! Three days passed, and instead of getting my refund, I got a call from Bing Lee. A lady told me they couldn’t refund my money after all, and it felt like she just wanted to get rid of me and close the case. I reminded her the manager had already promised the refund, and after putting me on hold for 25 minutes, she finally said they’d refund me. The whole thing felt incredibly shady and dishonest.

We were heading to Albury to purchase a fridge "our current one decided to quit 24 hours earlier".

Took me a second to remember we had an appliance store in Wodonga. Thus we stopped and shopped our way through their fridges (so glad we did).

Peter looked after us initially and he went above and beyond to check fridge stock, explained sizes and checked for any current deals available. He reinstated my belief in great customer service. To say he was helpful would be an understatement.

Trent then took over to complete the paperwork and book in the delivery as Peter had to assist another customer.

Not sure how many people have had products delivered in an hour's turnaround. It was an absolute first for me.

I would absolutely recommend Bing Lee Wodonga for any products required. My son and I are thrilled with everything about our purchase.

ordered a washing machine, 1 month and still no delivery with no date of arrival. Have not assisted, will not offer a comparable product. no idea if or when it will arrive. customer service is horrid.

The customer service manager was incredibly rude. I am absolutely certain that the plumber who installed my dishwasher was either working for her husband's company or a relative’s business. There seems to be a conflict of interest with the installation company. The plumber was an apprentice with a poor attitude, arriving with cheap tools and making a mess, leaving water all over my apartment. He was unable to install the dishwasher and then blamed me for purchasing it. When I asked him why he tried to force the dishwasher into a hole it clearly didn’t fit, resulting in scratches, he seemed indifferent. He wanted to leave me with a damaged dishwasher, and he took the old one, falsely reporting to his company that it was still in my possession. When I contacted customer service, the manager shifted the blame to me for the mess created by their installer. It's like dealing with a mafia!

Spent 1000 for a new dishwasher and installation service; guess what? Dishwasher is not installed properly and Bing Lee customer service team is the worst of the worst, still trying to request bing lee installation team to come fix their problem. So hard!

Zero rating, worst company with no ethnic, paid 1699+80delivery for fridge which was oversized by 1cm and returned same day without using and they charge me $340(20%)+$80 return transportation and $80 again for new fridge delivery fee. In total $580 for nothing.

The way I was spoken to this morning by a women from customer service’Clara’ I will never buy from bing lee again! I asked to just receive a confirmation email as I didn’t receive it and she snapped at me saying ‘I can’t control when you get your email’ I spoke nicely and don’t deserve to be disrespected. Never had an issue at competitors. Happy to not deal with Bing Lee again.

If I could give 0 stars I would. No customer service no whatsoever - use any other shop than Bing Lee.

Went to the Macquarie Centre store looking for a microwave oven and were really fortunate to meet Jeremy who was super helpful with our search, answering all our questions patiently and we ended with a purchase. The store itself was well lit, clean and had a great layout, full but uncluttered. Will definitely visit again for future appliance needs.

We bought an Omega oven for $800 from Bing Lee on 8 July and it was promptly delivered two days later on 10 July. We had a qualified electrician install the oven on 13 July and he found that while other functions (grill and fan, light, timer and clock) worked, the start button was not working.
On the same day, 13 July, we contacted Bing Lee’s customer team to inform them of the major fault and at their request, sent them a video showing the fault the very next day, 14 July.

18 July - Bing Lee organized for their service agent to assess the oven and the agent confirmed the major fault.
We were informed that they would repair the oven by replacing the faulty component instead of provide a replacement oven.

22 July - the service agent informed that they would not replace the component as it was not economical to repair. They would now arrange for a new oven to replace the faulty oven.

26 July - two weeks after contacting Bing Lee on the major fault, we had to call their service agent and was informed that the new oven had just arrived in the QLD warehouse (from NSW) and we were to wait for their electrician to organize an appointment from Tuesday, 30 July onwards to replace and install the oven. They could not confirm the exact date.

On receiving this information, we immediately contacted Bing Lee and requested their help to expedite the replacement. The Customer Team informed that they would contact their agent to get more information. We requested for Bing Lee Customer Team to return call the same day with a concrete solution, to which the Customer Care person agreed to. We waited and Bing Lee did not return call.

Under the Australian Consumer Law, major faults in electrical appliances should be replaced within a reasonable time. We believe 2 weeks is a more than reasonable duration for Bing Lee to work with their respective agents to organize a replacement for the oven.
We had also checked with Bing Lee earlier and they confirmed that the exact Omega oven we had purchased was available in their QLD warehouse.

Today, 27 July, it is 15 days since Bing Lee was informed of the major fault in the oven we bought from them, and we are still waiting for our replacement oven.

We hope this review informs other customers to be wary when making a purchase from Bing Lee. It might be wiser to purchase from other electrical retailers who, we believe, will take better care of their customers.

Complete junk of a company. Impossible to return anything. They’ll make up excuses, not hassle free and not easy to deal with. Bought a Phillips humidifier doesn’t work and cannot be returned.